Very disappointing experience…read more
We ultimately decided to leave The Academy of Westhaven because of the lack of communication, organization, and consistency we experienced from the very beginning. With an infant, communication is extremely important to us, and we rarely received meaningful updates about how our son's day was going. When I would ask a teacher at pickup how his day was, I was frequently told, "I don't know." If I asked when he had last eaten or how much he had consumed, I was often directed to check the app because the teacher didn't know either. For an infant, I found that extremely concerning and frustrating.
We also experienced repeated issues with our son's belongings. We were given other children's bottles, clothes, and items, and our son's belongings would sometimes end up in other children's drawers. At one point, we were even told not to worry about putting his name on his things, which was confusing considering how often items were being mixed up. There were also multiple occasions where his bottles were forgotten when his backpack was packed.
One experience that was especially concerning was arriving to pick up my son and finding him with a pacifier that belonged to another child. My son had stopped taking a pacifier after his first week, so I knew immediately that it was not his. I also frequently encountered teachers I had never met when picking him up, which added to the feeling that there wasn't much consistency in his care.
After we expressed our concerns, we did start receiving more updates, but the organizational issues continued. We also received a photo through the app that appeared to be of a different child. That was extremely concerning to us--not only because it was clearly not our son, but because it made me question whether our child's photos or information could potentially be sent to another family. The office administrator told me that she checked everything before it was sent, which made the situation even more confusing.
Overall, the experience felt very chaotic and overwhelming. It seemed like the staff were struggling to keep up with the number of children in their care. For the price we were paying, we expected a much higher level of communication, organization, consistency, and attention to detail. At times, it felt more like an overpriced daycare than the level of care and education we were expecting from an academy.
I also work with members of the local community, and several clients independently shared with me that they had been unhappy with their own experiences there and ultimately moved their children elsewhere. I cannot personally speak to experiences I did not witness, so I won't repeat those allegations as facts, but hearing similar concerns from multiple families did reinforce our decision to leave.
We chose to leave before our concerns became something more serious because, as parents, we would rather make a change early than wait for something to happen that could have been prevented. We simply wanted our son to be somewhere that was organized, communicative, consistent, and where we felt confident that he was being cared for and known by the people taking care of him. Unfortunately, The Academy of Westhaven did not give us that confidence.