This is ridiculous. Employees sitting on the counter where food is being prepped. The manager was standing next to this and didn't tell her to get down. read more

Chicken Express - Anyone else like people sitting on the counter where food is being prepped? I should ask the health dept - Fast Food Near Me - Lewisville, Texas

The spicy chicken was good, so it's hard to give them a 1, but the original recipe has about as much flavor as a glass of water. For a modest upcharge, I ordered the 44oz sprite to go along with it. When I say they filled the cup TO THE BRIM with ice, I mean it was overflowing. I looked on with concern as she was filling it with sprite, and when I took the first few sips, my worst fears were confirmed. From 44oz to empty in 4 sips -- I am not kidding ya'll. After a day at the pool and just wanting a tall glass of sprite and some good chicken, I gotta say I was left disappointed, especially for the price. I won't say I'll never return to chicken express, but it'll probably be snowing in hades before I do. Here's a pic of my EMPTY 44 oz sprite. read more

Chicken Express - Fast Food Near Me - Lewisville, Texas

I give up!! My wife and I tried to eat at the Lewisville/Highland Village Chicken Express tonight. We arrived at 8pm, a full hour before closing time to find all of the doors locked. The location was staffed yet no one even acknowledged we tried to open the doors. We had quit going to this location due to the drop in customer service as well as the quality of the food. We had decided to give them another chance as we used to really like this location. This was the last chance, we will go to Canes or BoJangles instead. read more

Took 15 minutes to give me the wrong drink and cold corn nuggets. This place is always terrible

This location is terrible and gone down hill. Not to mention doesn't honor the chicken express mobile coupons sent from them. Will not by coming back here even though its half a mile from my house. The Corinth location is a thousand times BETTER!!! read more

Chicken Express - Any combo meal save $2 - Fast Food Near Me - Lewisville, Texas

Went up with no crowd in Resteraunt and waited at counter for a few minutes watching people stand in kitchen and no one asking to wait on me. Never going back to this place!!! read more

Customer service! I've had bad experience each time with the employees here. They close the inside at 8 by the way however on the door they say they are open until 9. So are we so lazy that we close 30 minutes before actual close. I work in retail and never close until the exact closing. As usual always bad service and rude as ever. Good job management! read more

Just another person piling on to say I won't be going back due to the poor customer service and poor food quality at this location. Everything about the place seems very poorly run and I agree with other comments that it almost seems like they're deliberately trying to get shut down. The amount of resentment coming off the employees (including the manager) is downright strange to encounter, like you're annoying them by trying to eat there. Just not a well run restaurant on any level. read more

9 times out of 10 the food has been great! We continue to come back because of days like today, hot food and everything we asked for!

Place has gone far downhill over the years. They charge a significantly higher price for everything compared to the next Chicken E over. The quality is also poor most of the time. Pretty disappointing. read more

Not only is the customer service unacceptable but our last two times of ordering a family meal to go here we have been charged for food only to find out at the next window that they were out of significant parts of our order with nothing similar to substitute. Highly recommend taking your business elsewhere. read more

The guy behind the counter, the big guy with the red beard is rude as hell. He walked up to the register all grumpy. We ordered an 8 piece mixed and he said they didn't have any white meat cooked up. I said ok all dark, he said well we don't have enough of that either. It would be 20 minutes to cook any. I told him ok I'll wait. Paid him, he was rude during whole conversation, after inserted my card he said your receipt will print out and he just walked off. The definitely were not scrambling around crazy busy. We were the only ones here beside one other man waiting on his meal. it looks like this manager lacked preparation for keeping food ready for customers. read more

I recently spent $38 at Chicken Express and I had to wait about 30 minutes for them to cook it. When I got home, the chicken was soggy and no crispy chicken and tasted like it was cooked in stale grease. The time before that, the chicken was all dried out like it had been sitting there for several hours. Justin Road location is worse than any other Chicken Express that I've been to. No more at this location for me. read more

Arrived at the drive-thru speaker and asked for a second to look at the menu. Was told, "No, I need you to order and move along." I can't believe that someone had the nerve to say that. Needless to say, my last time going there! read more

aside from the fact that it took over 30'min to get my food, there was only 2 of us in line at 8p on a Sunday night, they're servicing walk ups. A big bald dumb lookin dude walked right up to the window asking for a $14 refund... we'd been waiting 28 min... and they served him first. done. read more

The young muscular manager is very friendly and worked his butt off even tho his team were slow walking but that's how fast food has become theses days. Only a few really want to work. The rest simply want to get paid for doing as little as possible. read more

Freedom fighters I am sad to say the new owners, Jordan Wolf, of Chicken Express in Highland Village no longer suppports the military. This location has given military discount for years, until now. To top it off, when I got home my order was incomplete. read more

These employees need a raise! They were a little backed up this evening but kept a great attitude and ensured we got our orders as soon as they were ready! I appreciate these employees and all that they do! read more

Our favorite favorite chicken! We love their livers and gizzard meal too! Can't leave without those Cherry and apple pies! Staff is very friendly read more

Visited there on Fathers Day amidst a crowd of generally patient people less one or two women who were yelling at the staff. God bless entitlements! Terry, the manager, in a most diplomatic way told the one lady that he would not tolerate anyone yelling at his staff. She continued with the yelling and threats. My food was fine. It certainly was fresh because the staff was cooking it as quickly as they could. It was fine--crispy, tasty. The mac and cheese was good; the rolls were warm. It's Chicken Express for crying out loud not The Ritz. And belittling the staff was totally uncalled for. Please don't share your poor behavior with the rest of us. And thank you, Terry, for being the one cool head in the bunch. read more

look at the size of these 4 chicken "tenders" love paying 10+ dollars for a 4 piece to get chicken nuggets i could eat in one bite lmao also their prices raise fr everytime i come here smh. food quality just goes down and price goes up makes 0 sense read more

Pretty good. Golden chic is my #1 The rolls here are good. They have corn nuggets which are good and hard to find. The Mac and cheese was only ok. It works for chicken. At least they offer sides compared to Raising cane - I think all they had was fries. read more

I think everyone and everything was on target. food was to much, had to get a box to take home. I had the 3 piece fish combo with okra and a drink. both fish and okra had to be cooked, so I did wait a few minute. overall 5 stars IMO! read more

Have been there a few times, recently, for the catfish, which I will not be ordering there again. It was dry, overcooked and by the time we got it, it was cold. The chicken is okay, not something to write home about. Took this store forever to open up the lobby, and while it was closed the service and quality control in the drive-through was sorely lacking. We needed to sit at the window and double check the order to make sure everything was included. Really not on my list of places I'd recommend. read more

We haven't eaten chicken express in years and now I remember why. We ordered 2 dinners, 1 catfish and the other chicken. My mashed potatoes came with about a Tbsp of gravy on top and they forgot our rolls. My husband didn't check the boxes before leaving but I always do anytime I go anywhere. Eating dry af mashed potatoes when you're starving is pretty disappointing. Had to open a pack of rolls we had left over in the cabinet. We will continue driving further to golden chick. read more

Went to this location on SUNDAY EVENING at 6:10pm. A busy time for any food outlet on a SUNDAY. I tried to order a simple 4 piece tender meal with an extra gravy. I have ordered here almost 10 years so what happened next has NEVER happened. The young girl told me they were out of tenders unless I wanted to wait about 10 minutes. I asked how long would I have to wait for livers - 5 minutes. I settled for my order of lives and named my sides, and twice told this young girl I wanted an extra gravy! When I got around to the window I asked the girl why they were out of their mainstay TENDERS on a Sunday night at dinner time? Her answer was we have been really busy. *When I drove in, there was no vehicles in the parking lot, and no one in line. When I went around the building there was ONE vehicle waiting and I was told to wait behind them. They got a small sack about 2 minutes later and drove off. About 7 minutes later the little girl brought out 1 box (no sack) so I asked if my extra small gravy was inside? She looked at the ticket and said no - did you want extra? I told her I told you twice I wanted an extra small gravy. She asked if I wanted to pay for it? I said I dont want a pint just a small container! I said ok how much? She didn't know and asked someone inside. It was $1.40 so I gave her $2 and she left. The next person I saw wa a large young lady - not the one who waited on me! She handed me my change and a sack. I told her I was very upset and I wanted to talk to the Manager. When I asked for a name so I didn't talk to some worker claiming to be the Manager. She said corporate policy was they can't give out any information. I said then you are refusing me just the name of the Manager and again she said its corporate policy. I asked her how I was supposed to complain without a name? She just said sorry. I told her I would call the corporate offices to complain and she just lost a long time customer! I won't go back to a store who treats a customer like that. I am locating their corporate offices now. read more

We have tried to give this place a chance, but it is just so poorly run. We tried to get chicken on three days in a row, and they were out every single time. Who's managing this place, and do you know that your employees aren't making any chicken until someone orders it? Expecting customers to wait 30 minutes for a fast food order is ridiculous. read more

Where do I start? Probably with the fact that my order was placed at 7:43pm and I didn't leave till almost 8:20pm without any food. I was told during my original ordering that it would be 15 mins for my meal. Okay no big deal my daughter who is 5 was in the car with me waiting, and waiting and waiting. Till the point that I watched the sun go down and watched almost 10 people get food who showed up after me. To the point that I had physically called the store inside (because they had already locked the doors for the dining room) to ask for my money back to which who ever was on the phone with me hung up on me. Only after the manager (I assume) gave me my money and I used a few choice words to show my frustration and annoyance (which I do not feel bad about nor am I sorry) that I was finally told that they had given my meal to someone else and just never came out to tell me. When I told him I'd be calling corporate in the morning he replied with "we don't even have a corporate we have a district" ...now I understand why getting chicken from a chicken place was so hard. read more

I realize that we are in pandemic mode, but I could have raised the chickens myself by the time this hapless staff was able to inform me that my order was delayed. On the upside, the robot food server at Chili's had more personality and offered better service. read more

This chicken express location has gone WAAAY downhill. The food is not nearly as good. I'm not a hater. I'm only writing this review so the current owners/managers can see and do a better job bc this chicken express sucks now. Every single thing on the menu is worse is taste and quality. Please god fix this chicken express because I used to love going here. read more

I actually like Chicken Express a lot... I always get it with my family and whenever we are craving fried chicken we always think to go here. However, after tonight I think I won't be visiting again. We ordered the chicken strips (which are my favorite) and what I got was less than any chicken strip I've ever gotten. What I got was disgustingly dry and brittle pieces of breaded and fried dough. It's disappointing when you pay for 7 chicken strips and what you get is barely even chicken but what seems to have been the leftover broken dry pieces that shouldn't be served. I understand that it is difficult to keep up with orders and have staff, as I was completely fine with the wait. I guess what I'm saying is I'm more upset that I waited for something that was not even remotely as good as it usually is. Maybe don't go here after 6PM. read more

Chicken Express - a hand reaching for a biscuit - Fast Food Near Me - Lewisville, Texas

See all

I am happy to say, I never got tough chicken again. They are good again. I must visit them 3 or 4 times a month. read more

Very disappointing! Though it's Saturday after the Governor let restaurants open up to 50% seating and most (nearby) full-service restaurants are open (and have been open), with inside seating, Chicken Express is not. We preferred to eat inside, especially here, as frequently they make errors in our order... which is hard to fix, after you get home. Add to that, when I called their phone number (on my receipt), the first time it rang to the point that disconnected (12+ rings) / nobody answering... however the second time somebody did answer (I shared the following, they seemed unconcerned). Today, our roll came out completely smashed flat, the gravy was only half full... which, when you order four pieces of chicken and four livers, that is simply is not adequate. The livers were so hot, they nearly could not be eaten (a good thing!)... while, as is typical, the chicken was barely warm. The temperature of the chicken cannot be attributed to the drive home, as we ate at the picnic table, out in front of the store. Hopefully somebody in management, or maybe the owners read this, and thinks about making a change. If they do, we certainly would eat there more often and maybe so would others. read more

Credit card machine doesn't work and they don't have for change. Don't you think if their machine didn't work, they would keep extra cash on hand for their cash customers? Shut it down! read more

Food was mediocre at best, fries were not fresh, but only warm due to the chicken was put on top of them, the biscuit was very small and cold, I will not go back! read more

I ordered tenders and cole slaw and ate half the cole slaw and it tasted sour and 1 tender that seemed undercooked and got sick for 2 days and sent hours on the toilet and have called corporate and the GM and district manager but no one will give me a refund on something I couldn't eat I had to call a GI Does anyone know how I can elevate this issue All I want is a refund Maybe I got a coleslaw or mustard sauce that was left out I'm thinking of talking to a lawyer or some kind of better business read more

They always short you on the strips. Not to mention the strips are tiny. Like half a strip. Don't waste your money. Get Golden Chick or Cane's. read more

Chicken Express - a fork, knife, and a piece of fried chicken - Fast Food Near Me - Lewisville, Texas

ATTENTION MANAGEMENT!!! OWNER SOMEONE WHO MAY ACTUALLY CARE!! I went here yesterday hesitantly may I add due to a previous visit a year prior. I thought maybe this time will be different. Nope it was actually worse as I'm writing this from the toilet where I've been sick all night after eating at this location. The chicken was not hot as I pulled over to a parking spot right after pulling out of the drive thru to eat it to prevent it from getting cold because I live 30 minutes away. Chicken was cold, mashed potatoes and gravy were cold too and the okra was burnt and everything was greasy because when you let fried chicken cool it gets greasy. The biscuit was thin and also cold and greasy. I'm so sick from eating here today I can't get off the toilet. So management if you care about your business you may want to really get into your store and retrain every employee there because the place is looking like a ghost town and word in the neighborhood groups is that chicken express has gone way down hill so here is your Clarion call from your community and beyond. read more

First time to this location. I pass it 5 days a week as it's in route to my job. Will NEVER go again. How can you serve cold food to a customer and think that's ok??? Cold and dry. VERY DISAPPOINTED read more

I was in the drive through around 1:30 on July 21. I was reading my sticky note order family gave and the person taking my order stated, "what else for the bossy lady?" I didn't think anything of it and just ignored it. Then he proceeded to say "I feel bad for your boyfriend because you probably aren't good at giving head". Which was pretty uncalled for and rude. I feel like that isn't a way to talk to customers if you want to keep your business.. read more