When the food is made fresh it's delicious. Fresh meaning you're going to have to wait at least 10 minutes for your food. If it's ready immediately might as well drive off or throw the whole meal in the trash. Customer service varies. You can get a pleasant and patient lady when ordering through the drive through, but once you get to the window the older Latina/Hispanic lady is not who they should have servicing people. Keep her in the very back away from customers. She's a little brash and definitely impatient. It's a family friendly place where you can inside at eat together. It's also pricey but I guess everything is these days. read more

This is one of my Go-to spots. I probably went here about 30-50 times in 2025 and only had my order wrong once and the immediately fixed it. The food has always been hot and fresh. The only downside is that they are pretty popular so if you go while they are busy, you might be waiting a while. But usually if they make you wait, the food is always fresh. Also, if you go within 30 minutes before close, they usually do not have everything on the menu read more

The food is decent most of the time, though they can be a bit inconsistent. I usually get fish, fries and corn nuggets. $63 pre-tax, yet somehow they consider $2 to be 10% off? The math doesn't math at this location AT ALL. read more

Chicken Express - the receipt for the chicken express - Fast Food Near Me - Del City, Oklahoma

Moldy rolls. One of these was for my son and luckily my husband saw it. Absolutely disgusting. Will never be back read more

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I have to admit I was a little disappointed because my visit was delightful. I read so many negative reviews about this mysterious "Alex" woman, an agitator, who is single-handedly destroying this location's reputation and yelp rating. I was hoping to have dinner and a show, but it was just a typical fast food experience. The food was fine, the chicken strips and roll was hot and fresh, even though I came outside of the lunch and dinner rush. The service was perfectly pleasant. The Chick'n Dip'n sauce was unique and interesting, it had a kind of Indian curry vibe; tomato, turmeric, mustard, etc. read more

I read the reviews and still.went! Food was excellent. I haven't had fresh fried chicken like that in a long time. Piping hot and fresh. The rolls were beautiful and fluffy. Mashed potatoes were on point! The fried pickels were delicious!!!! The food came out in minutes throught the drive thru. We will definitely be back. read more

I have never endured what I had to endure during my lunch break, it was absolutely unnecessary and even more disappointing when I was given a hard time trying to place and receive the correct order. November 11, 2024 at 2:28 pm, I made a trip from my office on E. Sheridan to Sooner Road and placed an order for a 2pc combo with a wing and drumstick, first I had to repeat myself 3 times and then was put on hold so she can verify if there was wings available. I get to my office and I received a leg and thigh but I paid the extra for white meat that wasn't received. I called them and advised my order is wrong and I'm across town and it was on my lunch break and i have my receipt etc. thinking this will be the standard easy fix but nooooo she proceeds to tell me that she was only going to replace the meat I told her I am back at work and I wanted what I paid for. I don't know who can just eat meat like a cannibal but I cant I ordered a meal and paid for it to be prepared correctly and for this I am getting punished. I would like the meal that I thought I was going to get in its entirety like you received your payment in its entirety now your depicting how I have to receive my food which I already paid for at no fault of mine. I asked for the supervisor ph# and she said its the same number different option, so I called the number picked the different option and the same lady answers and tells me the supervisor wasn't there ( she could of told me this when I was talking to her but at this point she is being patronizing and facetious, this is the kind of torture they was putting me thru thinking this is a game. It is too hard out here for someone to be playing with your time and money. I was fed up at this point and I found the number myself to the owner since she was so proud to advise that its not corporate owned (people think they can do anything with a franchise). I never got the call back so I called the owner which I just lucked up on googling that number and left a message and THEN I called the actual location back my number was blocked how do I know I called from another phone and it with thru so that told me she had no plans on making it right nor telling the supervisor the issue. I could tell she was shocked that it was me on the phone knowing she blocked me BUT this time when I said I was calling the owner she goes, " no don't call him yet" comeback and says that she will replace everything but one side and the jalapeno so fine I advised. So today December 4th at lunch I go to retrieve the remake and when she finds out its me she has a attitude now and starts talking in Spanish to the other workers about me of course you can tell because they all keep gazing at me. A worker pops out and says do you want to wait 20 min with an attitude and I said ummm ok. I sat there for some time and I asked the "manager" who hold grudges if I can get some water she then says with an attitude that it would be .25 cents. well guess what I have had several cups of water there and never had to pay for it but today since she is in her feelings she want to charge me. I said why are you charging me and YOU told me to wait, which I don't understand why I was told to wait because it looked to be so much chicken up but I don't know maybe they didn't have wings but she precedes to tell me that yeah I got to pay for it, I said why do I have to pay for it and I have to wait for you to get yourself together. I said she didnt give me an option she acted like this is what I had to do. (playing with my time and trying to provoke me) She (Alex-mgr) tells me ok when she asked you that why did you say you would wait. I said how am I suppose to know what is under the hot lamp and inventory I thought I had to needless to say she was being unprofessional because she was in her feelings. Then I explained to her that I would never come back here and I'm being treated unfairly and she proceeds to tell me I need to lower my voice but we are at the same level tell yourself that. Then threatens to call 911 by telling the cook to do so on his phone, I said go ahead and she said they will hear you I said I can do one better baby I been recording the whole thing and they will see your lying and needless to say she hung the phone up. I am 50 years old and have never had to go thru such with a simple chicken order and I will never do so again and I hope you don't either. I usually go to the one in Edmond and the one in Yukon and NEVER had nothing like this happen to me before there or anywhere else. The customer service is piss poor. Try at your own risk. You have been warned. read more

I spent 50 dollars on a 12 piece meal and got 2 small sides enough to feed two people and the chicken was dry and mostly white meat first time is a bad impression for me read more

The Mexican elderly lady works the window was so rude that I want to punch her in her face. Practically threw my chain on the ground at the drive-through window and I told her the change fell on the ground and she like yeah it's on the ground didn't offer to give me my little $.53 back and then they come out and get it the Customer Service there was horrific from that lady, and there was a young man that was very helpful and he didn't come out to try to help me find my change. I could've tried to find my change myself, but this was strictly principality. I'm not sure if this Mexican lady is racist or what but this is not my first encounter with this woman. This is my second time and I'm only here visiting the city. It's ridiculous. Y'all need to fire that woman. And to top it all the bitch didn't even get my order, right. Zero stars for her unprofessional horrible customer service and still couldn't even get the order right. The only reason I'm giving the one is because zero is not an option on this app. read more

Dana provided 5 star customer service to all the customers in the diningroom. She was so fast with the wet floor sign when someone dropped their tray I wished I could hire her! The food was amazing! Left the hospital after two days of no food and clearly we picked the right place to go! Thank you for helping me with my first visit to chicken express. I now know why my son loves it. The dinningroom was very clean as well, always appreciated. Amazing teamwork! read more

We always go through the drive-thru. They are always friendly and patient with us because we can never decide on what to get. They have many delicious choices of chicken and side items plus you get a roll or a biscuit. The rolls are very good. This time I tried the spicy chicken strips and they were so good! Hot, fresh and fast! I ended ordering okra and mashed potatoes and gravy but the corn poppers and fried pickles also sound so good! Next time I will try one of those. They have dipping sauce. All you have to do is ask for it at the window. We will definitely be back soon! read more

Chicken Express - Delicious spicy chicken strip dinner with mashed potatoes and okra with a roll! - Fast Food Near Me - Del City, Oklahoma

You have an incredibly immature and incapable manager in Alex.   She is not ready for a position of authority especially in a restaurant environment.  She was flummoxed and out of control because she could not keep up with the pace of the traffic.  I waited at the speaker for 10 minutes while three cars pulled forward through the line and no one said anything.  I called out to get someone's attention and no response.  When I got to the window, Alex told the cashier that I had to drive around again even though I had just spent 20 minutes in the heat waiting.  Alex claimed she was sorry she could not get to me, but refused to take my order and make it correct. She has  zero customer service skill and is a detriment to your company.  She has no business managing a store.  I eat at this location 2x a week..  You might not care about losing me, but it is obvious you don't really care about customers at all. read more

This is the only restaurant that I've come across that my money wasn't good enough for. For some stupid reason they don't except cash app card even though it's a visa and I've used literally everywhere. I suggest skipping this place. There's to many chicken places in the metro to worry if they are gonna except method of payment or not. read more

Been sitting in the drive through for over 20 minutes waiting after I ordered. Why not bring food out to people or have the car park and wait. Ugh. Bet my food will be cold when I get it, if I get it. Come on manager do better!!!!!!! Update: Fried pickles were cold. Chicken strips cold, corn nuggets hot. This is how you lose business. I'll drive by your place anytime I want chicken. read more

Although the food is good, it's often impossible to order because the person at the other end of the microphone does not speak English. Very, very, very frustrating! What manager assigns a person without mastery of the language to the drive-through?!? read more

Great food, good service and clean restaurant. However, the cook did not wash his hands after visiting the mens room!

I usaully love eating here because they sell chicken gizzards. And they are usually really good... But tonight several were green and foul tasting. I called and spoke to the manager sherri on duty. She apologized and said she had a new cook tonight frying. But other than that she didn't seem concerned at all about the fact that he sent them out... I went to 5540 seconds 29th del city, ok 73115 read more

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I tried to be courteous and call ahead my order since it was a larger one. The lady on the phone said no problem it'll be ready in 15 minutes so I show up 20 minutes later to the inside being closed and I call tell her I have arrived and she said okay you'll have to wait in the drive through line. So even though I called ahead I had to wait in the drive though line for another 15 minutes before getting my food! That means my food had been sitting out for me for 20 minutes. I was not told prior to arriving that the inside was closed nor was I told that I would have to wait through the line. No one ran out my food and you could tell it had been sitting for awhile. Not good business practice AT ALL! And I got cold food for trying to be courteous and call ahead for them to not have a large order thrown at them. Garbage. read more

The Chicken Express in Del city Oklahoma have the worst people there working and the manager is very rude . The last time I was there the chicken was cooked to long and all that was left was the really brown coating the chicken inside was crispy . I tried to call and they never answer there phones . So I called the corporate office in Texas and the lady told me that its up to Mr. Brown who owns the Del city store to correct this not her . I will NOT be going back . There have been to many problems at this store . The owner Rick Brown does not care about his customers . He will take the word of his employees over the customer . Don't believe me I have the recording of him saying so . All he wants to do is talk over you when you are trying to tell him what bad happend at his Del City Ok store . Like getting the food cold or wrong orders etc . This happens all the time . And as many other reviewers have said THEY WILL NEVER ANSWER THERE PHONE ! Also he will believe his employees over you and make excuse's for them for just about everything . In his mind his employees can not do no wrong . I am surprised that this store is still in business with all the bad feedback from Facebook and other reviews online . Go take a look at the Chicken Express in Del City Ok reviews on there Facebook and you will see what I am typing about . It's just very sad that Rick Brown has wrecked this store that people pay there good hard money to get very unjust food . read more

Two stars is two too many. What was I thinking? Oh right, everything around here is closed by 9, and it was this or no dinner. Next time... yeah, I'd go back. I don't like to skip dinner. But I'll hate it. read more

We came in around 5:50. We stood there forever and all the employees stared at us before a lady decided to finally take our order. Our food sat on the counter waiting for two orders of fried pickles to be cooked. So our food was served cold. We got two cookies and my son could barley bite into it. The manager tried to act like she didn't know English and said well the cookies where made fresh every morning. I showed her you could barley break it and she finally refunded me. There was so many workers on the clock and very little movement from any of them. The worst chicken express location ever. read more

I was trying to go back and take away the one star I live here in Del City we had a horrible horrible horrible drive-through experience at chicken express on 29th and Sooner. We were missing half of our meal through drive-through and paid $43 for some chicken and rolls, when it was supposed to be a family meal with 12 pieces of chicken, six rolls, family size mashed potato gravy, and a fam. coleslaw. Didnot get any mashed potatoes no gravy 2-2oz. containers of coleslaw and six rolls. Very disappointed when half of that was not in the bag. When your husband is tired after a long day work and goes through to get food, he shouldn't be expected to check the bag . It would be the same as going to a restaurant ordering a meal then. Get half of it yet charging you for the whole meal where is that? OK it's not!! OK chicken express didn't try to make it right whatsoever district manager LINI. Yelled at me and screamed at me on the phone and said my husband was at fault. She checked the video and it shows a meal put into a bag. who's to say that was the bag that went through with the correct order in drive-through read more

The worse place in del city I ordered food the chicken was dried out roll was dried out i sat in the lobby for about 20-25 mins I'm kind of upset because I work to hard for the money that I do-have I come to a place of business and my food Is in poor state... read more

If I could I would give them 0 stars! I went last night after work thinking I was going to eat good, when I got the food, it was very cold and old!!! The biscuit wasn't fully cooked. I just woke up at 2am feeling nauseous and ended up vomiting the whole 2 pieces of chicken I ate! My son is the same way. I'm never coming here again.‍ read more

Racist experience! If I could give a -1 I would! I was in line with my family. We ordered a 15 piece tender special. The lady right before us had a large order and waited for just a bit but had her order within 6 minutes. When we pulled up we are waited for about 15 minutes and watched the staff serve 5 cars behind us. At first I thought maybe they have small orders, which was the excuse the "so called manager " gave but the 5th person they served behind us had a rather large order. We eventually just asked for our money back. If you value respect and good customer service regardless of your skin color, don't expect it here. And we were offered no apologies, just got hung up on when we tried to call and complain. read more

Absolutely wonderful customer service!!! Food is always PHENOMENAL!!! The staff and managers are professional and genuinely care! Thank y'all!! read more

Ordered a 7 piece tender meal, did not get my side!!! Really!!! Always check your food here!!!!

Found chicken in my chicken box that wasn't even white. The chicken was tough, brown, and had a jerky like texture. If you have any experience with chicken that means it's very OLD and spoiled and then cooked. Meaning the staff left chicken out over night before cooking it. Not even to mention the chicken had no flavor, gravy was watery, and now my wife and I have likely been exposed to salmonella read more

Chicken Express - Chicken from Chicken express. If you have any experience cooking chicken you know this means the chicken is VERY old. - Fast Food Near Me - Del City, Oklahoma

I review eating establishments on three criteria: 1) Service 2) Price and 3) Quality. 1. The employee who took my order at the drive-thru speaker was friendly, apologized for the wait (even though my wait was only a few seconds. Repeated my order back to me to ensure accuracy and politely asked me to pull around. 2) Ordered the two piece snack pack, came with a side and one of those terrific dinner rolls at $5.44. Perfect lunch on a Sunday for a busy teacher. When I pulled up to the window, the employee again apologized for the delay, how often does that happen!? 3) The chicken was freshly cooked, juicy and tender with a crisp flavorful coating. Okra, also freshly cooked. As any Okie can tell you, cold Okra is not a thing of beauty. In summary, the ermployee's attitude was pleasant and polite, the price was better than I could have gotten at Mickey D's, and the quality was excellent. Will visit again. :-) read more

Sunday afternoon no chicken breast available told 10 minute wait turned into 30 minutes before being served.

HOW IS IT 7pm. Which is dinner time and you all are always out of Mac and cheese. This is ridiculous. Last time you were out of fried breast. Get it together holy crap read more

Waited for over half and hour and never got our order. While giving our refund our order was finally made, but we were already over it and headed to cane's. There was no one at the counter to ever even ask to check on our order. read more