I don't always come to this location but today, it was very convenient. I chose to go inside. The restroom was very clean and I was greeted immediately. I witnessed the workers interacting and they were very cordial and helpful to each other. The young lady who assisted me was kind and jovial. She made eye contact and smiled. My spicy biscuit was delicious per usual. My hashbrowns were hot and crispy. I asked for peppermint syrup in my coffee for a little dazzle dazzle because I can. All in all, great experience, I'll be back. read more

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Got home with no dipping sauce for my grilled nuggets and no almond packet for my kale salad. I shouldn't have to check my bag it should be in there. read more

The staff that worked the evening of Friday, December 22, 2023 needs to go back through training. It seems like most of the staff work were just completely unaware of everything. I ordered my food through the app for pickup. When I walked in, I waited almost 30 minutes for my food to get ready (mind you I said I was there probably 5 minutes before I arrived). When I received my food, it was a catastrophe. First of all, it waited on their back counter for a while before they brought it out. When I checked my order, the put every single piece of food in a separate bag which was very wasteful and made it harder to check the food. I found a table even though the entire seating area had reserved signs. When I checked the bad, I received a kid's meal that I DID NOT order and on the other hand I didn't receive the kale side salad and grilled chicken nuggets. Even after I got home, I saw they gave my almonds instead of the chips for my chicken tortilla soup. I actually opened it and poured a little into my soup when I saw the disaster. The restaurant should accept parties if you can't manage your regular customer flow. Employees need to pay attention, listen and read which wasn't happening this day. I even noticed a discussion about a cash register issue. Very disappointed as I've been here every time I come in town to visit my parents and I have never had such terrible service. read more

Chick-fil-A - Pick up area - Fast Food Near Me - Mayfield Heights, Ohio

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Dine in breakfast order. Coffee came without the items I requested. I asked for them when the coffee came and again after the food came. Tried to ask again at the end of the counter but just looks and ignored. Finally had to get in line to order to get the simple creamer and ice, which I had on my receipt. How hard is it to remember to bring something you said you'd get? Once your food is brought to your table I guess you are on your own. read more

Chick fil a is great no matter where you are at. The food is always consistently good. Service is always prompt & polite & efficient. And to me the ambiance always makes me feel like im down south again. read more

Chick-fil-A - Chick-fil-A- Chicken Sandwich - Fast Food Near Me - Mayfield Heights, Ohio

It was fine , everything fine . Food came hot and had all the sauces and stuff . Didn't take too long in the line .

Came here for a quick lunch. Very chaotic process. My first time inside a chick fil a. The food was ok. Spicy chicken and waffle fries. They brought our order to the table. Getting the beverages was odd. Took longer than it should have. They need some organization and better flow. The people were nice enough. Frankly, not sure why the long lines. Food was good, but not long line worthy. read more

Chick-fil-A - Inside - Fast Food Near Me - Mayfield Heights, Ohio

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I went there as I was in roughy to see a freind at hillcrest hospital , get in drive through line and there is no menus in vision. A very ignorant girl with GIANT EYE LASHES comes up to our car and NEVER EVEN LOOKS AT US, she faces away looking towards her co workers asked her what they had as I needed to see a menu but t she didn't answer and she just stood there. I said do you have chicken nuggets she said yes, so we thought safe do we got them , then my husband asked for fries she marked us down . I asked wgat dips she had as she asked us if we wanted NOTHING ! I had to ask everything . We forgot pop so as we passed a screen at the end that was a menu, I saw drinks and had forgotten to order . A woman in front of us had three inneractions with different workers and at the end she also forgot something and they Rand her up for icecream and took her debit. We got up to window and I asked if I could get two drinks I was told no. I asked why are you ringing that woman up at window but not us, she said my manager said this was last time . So we got nothing , I told her I was calling corporate but I'm also putting it here as the only difference was we were the only white people there. I suggest white people avoid all mayfield food businesses as they discriminate against white people. I also had this happen to me at the Arby's up the road at a diff visit to mayfield so this is a thing . I don't go there anymore . Horrible experience as I don't feel treating anyone like that is acceptable. Unkind, UNCHRISTIAN!!!! And not gaping it. read more

Chick-fil-A - This is my reciept from that day with time this happened . - Fast Food Near Me - Mayfield Heights, Ohio

The food is never bad, it has always been fresh when I go. Though more times than not, when I go through this drive thru, either I am given an incorrect drink, no sauce in the bag, and no napkins. I usually only realize this once I get home as well so I just deal with it. It is only this chick fil a that I have issues with as well. read more

lead drive thru Leon ! The most unprofessional and disrespectful employee that I have ever encountered! I placed and order and watched tons of orders be placed on the counte. Those orders were all for employees for their person lunch! Very sad when it was only three customers in the entire restaurant. when I inquired about my order as my time and break was limited that's why I went inside to place an order! Leon sarcastically screamed to the back hurry up she ready to go hurry up she ready to go????!!!! I felt as if he was signaling the person in the back to mess up the order while they all were laughing! this place has gone down hill and that's sad that employees are allowed to run an establishment this way and management non exsi read more

worst one i've been to i was in there just trying to order a and couldn't get no help and it was only one other customer

The people working outside in the drive through line were so friendly. Especially the young man who was the final stop, who was outside and handed you the food. He was so cheerful he actually made me happy too. so nice to have friendly people today. My grilled chicken sandwich was delicious. The only reason I did not rate a 5 star is because they forgot the sauce. read more

I was disappointed with my order. I walked to this chick-fil-a on 4-10-2024, cause I live some what close. I ordered a sandwich with American cheese on the sandwich, Mac &cheese, brownie, and fries. When I got home my food was cold, there was no Mac&cheese, no cheese on the sandwich. They did put a slice of cheese in a bowl, I do not know why, I did not ask for any cheese on the side. My advice to you is check your order before you leave. The location was Mayfied Heights store # 04053 read more

I love Chick-fil-A. I hate this Chick-fil-A. They are constantly getting my order wrong. Using the app and doing pickup takes forever. The sense of urgency and customer service just seems to not be as high at this location. I'd highly recommend either calling or reporting on the app if they ever get your order wrong, so that they can fix it. Maybe if this happens enough, they will start getting it right in the beginning. The food tends to be of decent quality, which is good. If it weren't, I'd never stop at this location because it wouldn't be worth it. I try to avoid it as much as possible but it could be worse. read more

Expect to spend way more time than possible in the drive thru line. I am now 22 minutes in with 6 cars in front of me. And don't even think about deciding which of the two lanes is faster because they don't call left lane right lane left right right lane, they asked for your order in no specific pattern. While I was waiting at the speaker for six minutes, the other lane had three people make their requests. Of course the food is on point, but I cannot comprehend how service is so slow. I think I could drive to Solon and get their top notch service and be back home before I make it through the line at this Chick-fil-A. It's not the people delivering food in the window, they are universally kind. It's a deeply flawed management and planning system. Now, I'm waiting in the VIP parking because they did not complete my very routine number 1 breakfast combo. Sheesh. Total time for drive thru= 32 minutes. My pleasure? Nope. read more

Chick-fil-A - ows cars parked in a parking lot - Fast Food Near Me - Mayfield Heights, Ohio

The staff is so accommodating and helped me when I wanted to change my drink order. The restaurant is always clean and the food is always fresh! read more

I'm writing a review for this because I see a lot of bad reviews. Obviously, it's a Chick-fil-a, no real surprise on the food. It is one of the only fast food restaurants I go to, the food is good and better quality then other fast food restaurants. This Chick-fil-a is newer, I think it opened a year or so ago. The dining room is nice (see picture) and the service was good, everybody was nice (as is the custom at Chick-fil-a). My only guess is that people are unhappy with the long lines and wait times, I don't see how this is a shock to people as every chick-fil-a is like this. Go during off hours or dine in, the restaurant section is really nice. read more

The heavyset lady handing out orders at the drive through today at about 12:30pm was rude and argumentative. She was confused about which order was at the window and never asked me my name. When I told her my name she said something smart and basically threw my food at me. She didn't give me my drink and when I asked for it. She told me I needed to pull up or come in because she wasn't giving me #%*+. The food was horrible cold and hard. I have never had a bad experience with Chick fil A this by far was the worst. Never going back. read more

Just go to the Beachwood mall when you want chick fil a. Gotta walk through the mall a little & you will still get out quicker.

Waiting over 25 minutes inside for a spicy chicken sandwich, nuggets, and fries is crazy. Not worth the time for the overpriced mid food. 25 minutes, still waiting... read more

Great sandwich, delicious fries and excellent service! Also they have a diet option to drink. Diet lemonade, love it! read more

Chick-fil-A - My lunch! - Fast Food Near Me - Mayfield Heights, Ohio

I don't understand what was happening here but never shared a similar experience at other locations. Maybe I am spoiled with the Mentor location. Anyway, waiting in line from the entrance for 25 minutes while they are alternating one person taking orders. Zero sense of rush or urgency. Waited another 10 minutes for the food. Spicey Deluxe sandwich was poorly prepared. It fell apart quickly and the the chicken was two half's for some reason. Cool waffle fries. Other locations have someone walking around, offering to get you a refill, handout mints and a wet napkin. Well, this place doesn't do that, at least not today. I would not recommend this place. Again, I am not still baffled by the whole experience. read more

Chick-fil-A - Fast Food Near Me - Mayfield Heights, Ohio

Oh boy it took over 20 minutes to get food in the drive thru line and then I get a sub par order of fries!! Not fresh and not even close to a full order Very disappointed read more

Chick-fil-A - A sub par order of fries - Fast Food Near Me - Mayfield Heights, Ohio

The is my 2nd and last time going to this chick fil a. The first time it was chaotic and it took an extremely long time to get my food. I know it's a newer and due to the location, I expected the wait. However, this last time I went it was not crowded at all inside. I walked right up and placed my order for a shake. I noticed there were about 6 people waiting. The manager( bald man) seemed discombobulated and just all over the place. The woman next to me told me she had been waiting for over 25 minutes for only grilled nuggets. The manager came over to her and offered her other items for the wait. I waited about 15 minutes and decided to leave without my shake. There was just way too much going on and no type of organization. It seems that they prioritize the drive through more than the inside. I'll just continue going to the Richmond location in the future and bypass this location. read more

Went here on a Monday morning at 10:30 to grab a quick drink from the drive through. Big mistake. Sat in line for just over 20 minutes, then Just as we get locked into the one open lane, they decided to open the second lane of the drive through and a couple more cars that were well behind us (the first two cars they motioned to move to the second lane were 3+ cars behind us). Annoying, but, ok... Finally get to order 2 teas with light ice. Wait another 11 minutes to get to the pick up window. We saw as we approached the pick up window that at least one other car ahead of us had only a drink order as well. So, after sitting through a 31 minute wait from a drive through where we were 5 cars deep on arrival, we get tea that was arguably the most watered down tea I've had in quite some time. To the point where I asked my wife if her drink was tea because it was not readily apparent that mine was, if you'd have said it was ice water, that would have been plausible without looking at the color. She said hers was also extremely watery. Usually, I quite like Chick-Fil-a tea, but this was an incredibly poor excuse for tea and the crazy wait (for which no one was even vaguely apologetic) made me know that this was the last stop at this location and I'll be sure to factor in this experience if I consider other locations as well. read more

For what it is worth, I am a Chick-fil-A fan boy. I will seek out this restaurant, when there are others that are much closer. However, this particular location has become a recurring disappointment. If I wanted to wait 35 minutes for fried chicken, I would go to Popeyes. I don't know if it's a staffing issue or what, but this place moves at a snails pace. The most irritating part of all; is how they built the drive thru. Because of cement curbs and barriers, once you're in line, and there's a car behind you... you are trapped. There have been multiple times the wait just got so out of hand that I needed to leave, but I couldn't escape. I'm not sure if they planned it that way, but shame on this store for choosing to go that route. What if there was an actual emergency and someone had to pull out. You couldn't do it. Today was my last visit to this store. As much as it pains me, I'll Go to any other fast food spot on Mayfield, because I know it won't be as miserable an experience as this Chick-fil-a. read more

I ate a grilled chicken sandwich with waffle fries here today- very disappointing. The chicken was burnt and dry and the fries were lukewarm. I'm not sure why there's always several lines, several cars long at the drive through. I didn't wait long at the counter inside and the young lady who took my order was extremely polite and efficient. She was the highlight of my meal. read more

I guess I waited in line for 10+minutes for this bite size sandwich. The service was unbelievably slow, but team was pleasant. Food underwhelming and room temp. I don't eat CFA often (maybe three times a year) but my visits always remind me of why I don't. It was just okay. The coffee is good though. read more

Chick-fil-A - The size of the sandwich with a wine stopper for comparison. - Fast Food Near Me - Mayfield Heights, Ohio

I did it again. Came here and regretted the service. The person giving me the food at the drive-thru window all but through it at me.

Came in for the eclipse and the experience was great! Management was great, team was great, I ordered me a spicy deluxe meal and it was amazing!!! Not to mention they were passing out free glasses which was so nice of them. Will be coming back to this establishment again! Whoever the owner is of this store they're doing a great job with who they're hiring. read more

Worst Chick Fil A I've ever been to. Came around 7pm on a Sat. Staff was friendly but this location needs some major process and management overhauls. Initial online order was supposedly cancelled but then still charged my card. They rectified this. I had to order in person and from time of order to food being ready was 30minutes. A lot of people were waiting for long periods of time for their orders. They ran out of Chick Fil A sauce, brownies, Mac n cheese and drink carriers. Food came out with luke warm chicken nuggets that were like they had been cooked 1-2hrs prior and sat out. Fries were cold and soggy. One of the women's bathroom stalls was out of service. Just not the standard experience we've had at other Chick Fil A's. read more

I just wanted you all to know, I'm a customer you could have had if your lobby was open. Now to go spend my money else where. Have a nice day. read more

Food tastes great! Had grilled nugget Cobb salad & chicken noodle soup. Fast service and friendly.

pretty fast service in the drive thru during breakfast house. although i ordered the 4 piece chicken biscuits, then gave me a bunch of nuggets... still winning right? ohh!! make sure u check ur food before u drive off & ASK FOR SAUCE read more

They forgot my sauce. The workers preach "my pleasure" but its not their pleasure to give me my desired sauce. They were also rushing me at the register and I didn't appreciate it at all bc why rush if you forget my sauce. I was forced to eat their dry ass chicken with no sauce. I am beyond pissed bc for $14.86 I didn't get sauce. Overall, don't come to this location bc you will not be pleasured. read more

Very slow counter service. Waited almost 15 mins for a #1, and chicken undercooked. Employees eating and drinking at counter. Gross. Won't be back to Mayfield Chick-fil-A read more

Chick-fil-A - Fast Food Near Me - Mayfield Heights, Ohio

Horrible service. Do not waste your energy. Skip this location....you've been warned!

Workers are rude and service is slow. Food was hard and burnt. Store is nice but there is no management

Went there for lunch with my wife. We had high expectations, since we don't eat out much and the Chick-fil-A that we had at other locations was really quite good. The restaurant was really pretty nice with a good vibe. The service was excellent and there were many innovations such as motion detecting trash receptacles. Now why a two star... the food was mediocre at best on this day. The fries were warm, not hot and the spicy chicken was not so spicy. The sandwich also was of questionable quality. The chicken fil-A was not so crispy and was way over breaded. Another thing that we absolutely did not like was the packaging for... everything. From plastic straws to Styrofoam cups, this food was WAY over packaged. The little ketchup packs were serious dispensers... with a large throwaway package and trashy detachable tabs. I think this is unacceptable. I don't mind using the little paper cups for my ketchup... a little messy, but it is worth not filling our landfills needlessly. The food is probably better depending on when you go in and how fresh-cooked it is. Ours was not as fresh-cooked as I would have liked. If the food was better prepared and the got smart about packaging, this would be a good restaurant. read more

Third time visiting this establishment, so this is a baseline. Always a serious wait and one kiosk open at DINNER TIME! Very slow, the people, the orders taken, the response time 45 minutes is unacceptable for fast food. Every car that went through took 5 minutes. Horns were blowing. Just a bad thing for a business that's been running months now. I was not "pleased" and it seems it's more management than worker as the young lady was very empathic and apologetic. I'll check back in a few months. Hey owner! Talk to the young lady who owns the CFA in Willoughby. 5/25/2019-gave this place one more chance before saying never again. Well, still not even close to a poorly ran Burger King. This place simply does not have the leadership nor staff to get it right. First, I pulled in behind 6 cars. The other lane was closed with a cone. After waiting 10 minutes I began regretting my decision. In 10 minutes the line moved up 2 cars. All of a sudden 3 cars piled into the lane next to me. The older lady removed the cone cussing at the long wait. I was in a convertible and began talking to her and commenting on how brave for her removing the cone. Soon afterwards, I followed behind the 3 cars as we broke free from the trapped drive through route that this store creates. Pro tip: if you get in line, you are committed in remaining in line, sometimes up to 45 minutes before you are ordering so if you have a change of mind, your screwed. Anyways, i followed the great car exodus, leaving the broken promised land. This place is on my NEVER list. All done. Finished. On my way out I quickly voiced my concerns to the manager. Which she nodded with her eyes closed, as if she heard it a million times over, giving zero ducks in a pond! At least she didn't say, "my pleasure"! read more

Chick-fil-A - 5:30. One kiosk open. 45 minutes to get through line. This is normal for this place. Poor management. - Fast Food Near Me - Mayfield Heights, Ohio