I picked up some chicken strips, waffle fries and lemonade for my grandkids. They love Chick-fil-A, so I make sure they have what they want ordered. I don't eat chicken, but they love it. They were eating in the truck, and they were singing and eating. :-) The food is fresh here and prepared quickly. I'll definitely be back, soon. read more

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Parking :Free Price: Moderate The food was fresh & hot. I ordered a Chicken Strip Meal and only received the chicken strips & Kale salad. They actually have floor attendants (not sure if thats the correct title) walking around, bringing food that was ordered & checking to make sure the seated customers are good. Well, Mr. James was the floor attendant on this day & he was so polite & friendly while providing white glove customer service. Mr. James suggested trying the Kale Salad with the Avocado Lime Ranch dressing & when I tell you it was everything on that salad. He also gave me the run down on the chocolate chip cookies, how they are rolled with a rolling pin & a piece of chocolate should be in every bite. Lol Also, everyone at this location was great. And I didn't order the Cherry drink but the host who took my order thought I did & she brought it to the table & I replied I didn't order that she said well you can have it. Definitely a good experience because I rarely eat fast food. 5 stars read more

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Restaurant should not offer "pick up" service if customers are not allowed inside of the restaurant. The app clearly states "Pick up your order inside the restaurant". We were on a road trip and stopped off to pick up lunch but also needed to use the restroom and wash our hands. "Pick Up" customers are made to wait outside the restaurant doors inhaling the fumes of the drive thru line. We were told by the staff we could go across the street to the gas staton and use their facilities. Wow! Our money went to thChick Fil A and they won't let costumers in but they have no problem with directing you to the restrooms at another business! Basically the franchise owner is saving money by not opening his facilities to customers. What he is offering is "curbside" at the customers inconvenience - pay employees to properly service customers or don't offer services you do not plan on delivering. And our order was missing an item but after fighting our way out of the traffic to go to the gas station we were not about to go back. Probably a great restaurant otherwise, as 99.9% of all CFAs are, but this is a poor business model. And completely unnecessary at this point in the pandemic. Rules for the sake of rules! read more

Chick-fil-A - Fast Food Near Me - Fairburn, Georgia

Not my favorite location, because of the traffic pattern and layout with it being between the highway and a truck stop park it can be horrible to get in and out of. The drive thru can get very hectic at this location and if you order to pick up it is much easier to get in and out to get your order at the McDonald's parking lot next door. If you order for pick up inside the location the orders here take longer than the drive thru so be prepared. read more

James at this location was outstanding, he was very attentive, he went above and beyond with his actions. The food was certainly better than surrounding Chick-fil-A's. Was a very clean store and had a very experienced staff. Bathroom was clean and smelled amazing. Shoutout James for his help and services. read more

Hand down, one of the best Chic - fil - A's. Please give them credit for perfecting the french fries almost every visit . The fries are cooked to perfection . I appreciate how they are lightly salted , and fried in fresh peanut oil which I can tell is switched often . Please continue this practice . The drive thru almost always have employees in the lanes waiting to take your order . As a result the process to grabbing your food is truly fast and convenient. Please encourage other business to do the same if possible . The employees are almost always polite and happy to serve . Sometimes I will step inside to order and eat in . At times some employees will wait my table . I was quite shock because it's a fast food restaurant and typically no one waits the tables . However , this place is well over above and beyond . I've had employees ask to refill my beverages or even bring me condiments. Please rate this business as outstanding because I appreciate the feeling of joy I receive when I visits this particular Chick-Fil-A. I definitely feel ok spending my money here . Thanks , Britt- read more

Chick-fil-A - Yummy Dinner. - Fast Food Near Me - Fairburn, Georgia

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We stopped in at this location while traveling. I had placed our order on the mobile app prior to arriving there. We clicked that we were there as we pulled in. Within five minutes our order was ready and we were on the way. They were efficient, friendly, and the food was great. We were happy customers. read more

This establishment is very well run. In particular there is a worker named James and he is the most hospitable beautiful spirited server I have had the privilege of meeting. The ambience is bright and you never leave sad and the food isn't bad either Go here at least once to see James and get the same experience read more

I've been coming to this Chick Fil A since it opened. This morning I ordered chicken minis add cheese. They charged me for a slice of cheese and then gave me a cold piece of cheese cut in 4 squares to put on my Luke warm minis.... I get it's busy but customer service is really going down... at a lot of chick fil a's not just this one.. read more

One of the best Chick-fil-A restaurants ever! Walked across the street from our hotel shortly after 8 p.m. on a Thursday night, and was greeted warmly by Cameron who made me feel like a welcomed guest. Our food was packaged well and our order completed in a reasonable time. When I got back to the hotel, the chicken was still hot, the salad was crisp, and we enjoyed our meals immensely! Thank you Chick-fil-A! read more

I've been to this Chick fil a location quite a few times and I've never had an issue. The drive thru line is always full and sometimes wrapped around the building but I'm in and out in minutes. It's run efficiently and smoothly every time. Cones and traffic markers keep the line constantly moving in an orderly fashion. The employees are always pleasant and helpful and my order is always correct. Other fast food eateries should seriously take notes! read more

I have just experience the worst customer service there any Chick-fil-A I have ever been out in my entire life. I offered to pay for a particular item that I want it on my salad, which comes on another salad, which is Jess blue cheese, because I don't like the shredded cheese offered to pay additional no matter what the cost was, and was told that I could substitute it for any other cheese, except for blue cheese.. when I asked to speak to the manager, she said every Chick-fil-A is different. No no no we just can't do that with no customer service. I felt like I was at McDonald's in like the worst McDonald's in all of Fairburn.!!!! Actually, I really believe that Chick-fil-A is becoming the new steak 'n Shake, so I might as well just go there!!! read more

This is my go to location. Briana is one of the favorite person at this store. Whenever we see each other, she greets me with kindness and by name. (Lol...I come here alot) The food is hot, fresh and done right. I order thru the app when I'm in a hurry. It does speed things up. Mike Harrison is the proprietor here. I've never met him but my inbox of promos sure have. Restrooms are clean and neat. This is one busy location, since it's right off the interstate. However, they strive to get you in/out in a timely fashion. read more

Visited this Chick-fil-A on our way out of town. Trey and James did a amazing job making sure we were well taken care of. To me, they were example of Chick-fil-A values in going above and beyond to provide a great experience. Bravo! read more

I am new to the area. I have had three great experiences with this location. The lines are always long at any Chic-fil-A. However, the quality of service is consistent and the product as well. I have read some mixed reviews. I think it is rather unfortunate for these individuals and hope that future visits would restore your faith in the location. It is one of the better restaurants on this strip. read more

I go to chic fil a very often. Always decent customer service. Today I met an older guy name Mr. James. This guy was phenomenal. He should teach a class on politeness and customer service. Hands down the best quality of customer service I've ever came across. read more

The only decent fast food restaurant off Senoia Road in Fairburn. Food is consistently hot, well portioned, and seasoned well. The line is always long, but what Chick-fil-A doesn't have a long line? Like always moves fast and the customer service is very pleasant. They know me and my fiancé by name now which is great. Lemonade, ice cream, and soda are always on point. Chicken is hot and crispy. Sandwiches are very well crafted. Salad and lettuce/tomatoes on sandwiches are always fresh, green, and never wilted! Fries are usually hot and crispy but sometimes when they are really really busy they are a tiny bit less cooked than I like them to be. If I'm ever unhappy with my purchase they are always quick to refund me or offer a free meal. 10/10 would go back read more

Slowest Chick-fil-A I've ever experienced in my life. Just spent 35 minutes in the drive thru line for a biscuit.

I am giving a three because I and my household have for the past two years have only ordered delivery via the app. The food is always good and most times correct. But, We have never gotten the sauces we chose. It's always the right order, the sauces don't come. No sauces ever chose. Consistently for a couple years. read more

This is the worst Chick-fil-a on the planet. I've been to better restaurants on the Jersey Pike! The staff is lazy and moves like sloths and takes 20 min for a number 1. Additionally the store is closed so wtf is up with that? Probably too lazy to open up. Man I'll be going to the McDonalds next door from now on. read more

the customer service is not great the young women have attitudes and are mishandling the food. The food is in great quality as always.

1.) I will literally pee on your floor. 2.) a mobile order should be brought to your car 3.) if u don't want anyone inside then don't make people come in to get it. 4.) let a poor girl use ur freaking bathroom 5.) AND I ordered a large sweet tea and received a medium. Rudest chic fil a ever read more

After an 8 hour flight fiasco, I grab an Uber to my hotel. The driver was nice enough to take me to this Chick-Fil-A to get food but he didn't want to get in the long drive through. I placed an online order to avoid the line but was not allowed to pick the order without going through the drive thru. Thanks for capping off a long day with bad service! read more

None of these young people use masks and they don't respect the 6ft either. Even when the person who took my order saw me putting my mask, he just came closer to my window to take the order. Scary to imagine how they handle food inside without mask. read more

Slowest chick fil a I've ever been to. They only have one person taking orders and one window where you pay and get your food. Chick fil a usually has other measures in place to deal with the huge line but this is a chick fil a run for the capacity of a McDonald's read more

gets my order right every time I have stopped there so far. they are doing a great job moving the line and getting our food to us in a timely manner. Staff outside is great read more

One of my many stops I hit from time to time going back an forth to Atlanta. Service and food are always great. Not much of a wait has ever been encountered. They keep the store clean, yes even the restrooms. read more

Chick-fil-A - Fast Food Near Me - Fairburn, Georgia

Chick-fil-A is always busy but that's a good thing... food is all good & the sweet tea is always on point.The staff are very friendly & very helpful. read more

Been in line well over 30 mins now .. The first 15 mins we almost pulled up to where our order was to be taken HOWEVER the dumb lady directing traffic "mistakenly" told our entire line to go out back the way we first came in instead of the line that order in ... so myself and a whole line of the same cars had to go all the way around the store again thus losing our place in line and having to wait twice as long in line... then to top it all off the guy at the window in the blue shirt handing out orders was a real douchebag attitude wise.. thanks for the all around shit service today read more

Ordered a medium nugget tray hours in advance. Showed up at 4:50 to pick up our 5:00pm pick up time. I am still waiting. It's 5:27 now. They have come out to ask my name 2 times and then another time for the actual order. read more

amazing service, james is the absolute GOAT def needs a raise. also the best smelling bathroom i've ever been in

Why can't every fast food restaurant understand what Chick-fil-a gets? They just always get it right and engage customers appropriately. Food is always good but it is everything else that sets it apart; cleanliness, kindness, attentive staff and operational excellence. Regardless of the neighborhood this chain keeps an incredible standard. read more

The slowest service ever !!! Don't think it will be a quick stop for food. If the service got any slower it would be a Diner instead of a drive thru. read more

Aggravated because this the third establishment on this strip that has closed before their posted hours. As a commercial driver-my options are limited when it comes to a drive-thru; so if the dining room room closes 30-45 minutes before the drive thru-that should be posted. Grateful that I didn't complete my mobile order because I would not have been able to pick it up as I was not in a car. read more

I have been visiting this chick fil a for a long time. Most of my CFA reviews are very positive. For the first time in my Yelping Career I am changing my review on a restaurant from 5 stars down to 2 starts. Over the past few years I have noticed what I would call a steady decline in overall operation of this location. A few weeks ago I visited the CFA world headquarters and was able to see first hand what corporate expects from their franchise locations and I have to say that MOST (98%) probably live up to those expectations. I highly doubt that this Fairburn location is in the 98% anymore. I'm not sure if it has to do with the increased volume or if something else is going. I think their hiring choices should be re-evaluated as well. I will say that the fact that this location open so early is a bonus for commuters who head downtown. I believe (Mon-Fri ) the opening time is 530am. First, the drive-thru set up is horrible. You have a very hard time parking at the front of the store and then backing out because of the volume of cars in the drive-thru. Parking is limited. The traffic cones ( devices ) that direct drive-thru traffic are too close to the curb side. Larger vehicles have trouble negotiating the tight turns ( F250 is what I drive and it is TIGHT) The last several times I went through the drive-thru I had a very hard time hearing / understanding the person taking the order. The volume is always low and it sounds as if they mumble. I am used to hearing "Thank you and my pleasure" at every transaction. I just dont seem like that is happening here. Also, I dont feel like the food quality is now where it used to be. I get cold food. Iced tea that is watered down with no flavor. Chick fil a chicken tastes better hot. There is no way around it. So when I pay premium money for good food I want that good food. Proper temperature etc. The bathrooms were pretty clean but could use some more frequent cleaning. The other portions of the restaurant appear to be fairly clean. Every chick fil a has the ability to be an awesome experience for both the customer and the employee and I just feel like this location is letting us all down. read more

This CFA takes longer than any other location I've been to. Consistently . It seems like every time I come here I'm waiting 30 minutes in the line and then I get to the window and my order is messed up . Has happened twice already as far as the mistake. The waiting takes long every time . I don't get it though . This line and location is smaller than all of the other ones yet it takes the longest . Manager or staff issue ? Or both ? Hmmmm read more

First, let me start by saying Chick-Fil-A started in Atlanta! So why wouldn't you visit a CFA when you were here? We had a group of 8 and the staff did everything possible to get our order out to us in a timely fashion (and with no problems)! This CFA earned 1 star just for that! I really liked that there was a manager on duty as well. He walked by a couple of times making sure everyone in the "restaurant" needed anything and were satisfied. That says a lot. Kudos!! I love Chick-Fil-A and really can't complain about anything. This was a couple of my coworkers first time to visit a CFA and they were happy with what they ordered. Healthy and non-healthy orders alike! read more

This is by far the slowest chik-fil-a I ever been too. I love chik fil a but dang!!!! Don't hop off the interstate and think your going to be quick. Not going to happen. read more

Waited forever for them to bring my order and then a young lady came to my car and said yall are out of cold chicken for the wrap (shes was very nice) so would i like spicy chicken i said no and opted for a grilled chicken sandwich. Great service. She even put my name on a list to recieve a free wrap meal when i came back next time. Fabulous! I left happy. I got home..... my sandwich was fried with cheese... now i have no lunch. Additionally, i messaged the store when this happened. Facebook shows they read it. No response. read more

I just want to know, what is the point of a mobile order and using the cfa app? I still have to wait 30 minutes in line for my food. This app was supposed to make things easier and faster, but apparently not at this location. Get it together CFA read more