I would give half a star rating at that. This review is for their new location in Roselle, IL This was my first & most definitely interaction w/ this place ever again!!! From the moment I stepped in, it literally looked like they had just moved to this place. Not welcoming at all!!! There was paperwork literally scattered all over the desks/ tables, no organization but quick to take my money. Had planned to have my pet cremated there & ordered a paw & nose print as well. Fast forward to the day of service & the "room" where it was supposed to take place had nothing special about it. Now I'm not expecting something grand but at least respectful & decent. Well you definitely won't get that here! The setting was more a Home Depot workshop type, w/ out exaggeration. There was no way I was going to have our beloved pet services performed there at all. And let me mention that the staff was nice (at the beginning, really more so the first day) but when it came to asking questions / clarifying issues I had, were not helpful at all. A young kid that was there didn't really know what he was doing. And I believe if you're trying to grieve the loss of a pet, they should be empathetic & know how to handle situations such as mine, this was my first time there. The process should have been explained in detail & not just have been given the jist of the process. After leaving w/ our pets' body, we ended up taking him to an actual animal crematory located about 30min from there, worth the drive & everything else that came w/ it. I called the # on the receipt (which let me mention wasn't given to me until the day of the alleged cremation), to speak to the manager/ owner of the facility. Instead of him trying to address my concern at hand, he was debating w/ me that the prints were already done & that I couldn't get reimbursed for services already rendered (which I agree with), but the way this place looked & how I was talked to by the owner, shows that there is no professional etiquette when it comes to the cremation service, let alone his demeanor when addressing someone going through a rough time. Let me mention the prints weren't even ready yet, what I mean by that is that they weren't hardened as they should have been because at the time of pickup, they were still soft....not what you expect if they were done right away when we dropped off our pet. The young kid even laughed it off a bit n said "yeah...that's supposed to be his nose" as he gave me a smirk, like how rude is that?!!! They had a whole 24hrs to do the prints. And to be honest, I truly feel they took their time to even get the started on the prints. I took a loss on what I paid for the prints. Quality from a scale of 1-10...I would say is like about a 4. PLEASE DO YOUR RESEARCH when looking for a respectable place to have your beloved pets remains cremated. DO NOT RECOMMEND THIS PLACE. SAVE YOURSELF THE ENERGY & TIME & GO ELSEWHERE!!! read more