I've had two medical emergencies for my dog, and these wonderful people have always taken great…read moresuch care of him. There are a couple of other 24 hr hospitals nearby, but I will always go to Dundee. Everyone I have had contact with has been incredibly compassionate and helped put my mind at ease.

Recently, they almost killed my dog on overdosing her on pain killers…read moreI was called from the doctor that she prescribed it incorrectly and s/b 1/2 tablet and not a full tablet. It was already a little too late. And then began her system shutting down. Thank god for some reason since she couldn't eat, she wouldn't take those 1/2 tabs and took her about a month to finally get the toxins out of her system and get back to herself before she took them. I changed from my vet I went to for 17 years to give a Dundee a chance since they are closer. Also, there were 3 experiences with the reception clerks that were very rude.

Husband and Wife company, very proffessional, super friendly. I highly recommend them. I had them…read morecremate by two babies. (cats) process was easy and fast. The place is beautiful; they offer many options for your dead one's ashes. Convenient hours. And they are very responsive. Will continue to use their services.

A very good option to the standard pet burial or fire cremation... One my geriatric boys passed…read moreaway last week from choking and vomiting from possibly dry throat from his CRF issues, despite being on subQ fluids low protein script food. I didn't trust or want to try and use Rose Golf's services after they tried their best to try and do a money grab after Rocco passed away... (He died as I parked in their ER driveway after a 5 min rush over to see if he could be saved...and 3 different females in scrubs tried to get me to authorize "resuscitation" and get me into a room to "register and fill out paperwork"... as if I could not see what that was... he's dead but let's try and bill for confirmation of no heartbeat. Thanks vet guy for giving me that info despite the vultures circling) Anywhoo I did a search and found this place close by, made an appointment and took Rocco over. It was quick and kind service and the guy was informative. My choice was the middle-tier group but separated steel partition cremation for $180. I think size is a factor so prices probably very by body weight. Went home and ordered a urn for him online but got his ashes back this week... before it came in, I just need to get a photo printed for it and maybe paint the statue to match. ... Love you sweetie... always.

I never write reviews, but this one needed to happen. If some of these issues happened to me,…read morechances are it has happened to others. There is much more to this, but this is the summary of my experience with "compassionate" care. Just an overall horrible experience and horrible business transaction. We got off to a good start with this company. Up unto dropping our dog off to go through the aquamation everything went well. Our requests were to get our blankets back (we made this very clear), which were going to go in our bed with my wife and I. We wanted her remains put into the same urn as her brother's remains which we also brought in. We wanted both names on the name plate for the urn. Our requests could not have been any clearer. We were guaranteed our requests would be met. Once they got our money everything went completely downhill. Numerous unanswered texts, phone calls, and voicemails to check status and make sure everything was ok. Something seemed off. It was supposed to take a week from what Bryan said. Took almost 3 weeks to get the remains back. During this time, I had asked about our blankets we wanted back. Bryan informed us these blankets could have been thrown away, donated, or something. He said his commercial laundering company could have them, and he would investigate it. No call back no update. He would not give out the name of this commercial laundry company to me, I would of gone there myself to look for these. Confronted him on that. Said they would bring them back the following week and he would call, which he never did. Again. In picking up our remains and rather upset about the blankets I look over and there is just one dogs name on the plate, remember I asked for both dog names on the plate. I called him out on this, and he tried to tell me both names are on the urn... on the bottom on a sticker tag which also had our address/information on it. He tried to pass this off as that's what I asked for. It is clearly not names on the plate, and he knows this, but still tried to pass it off anyways. This is also the same tag that's on the envelope they give you, with your address on it. My wife and I had to order our own plate. He kept dragging me along in the blanket situation as if he was trying to hide something and knew it. Also, we did not get our other urn back, so they are likely using our other dog's urn for their other customers. I didn't even think of this at the time as I was so heated about everything. The one thing that did happen we asked for was both bags of remains were in the same urn. Other than that, this whole process was as far as a business transaction went was a disaster. No accountability, no apology, crappy communication, most important requests to the customer not met, making excuses, no effort to make any bit of this right. He had said that he does donate and could have donated these blankets to Young At Heart, which is a senior dog adoption center in the area. In speaking with the lady who works there, they said they had never gotten any donations from Bryan or "Compassionate" Care, nor would they take blanket donations from a cremation center for a number of reasons. So, Bryan straight up lied about that all together. Who does that? Seriously. Absolutely pathetic to say the least. All of this was a great example of how not to treat customers. An even better example of how not to do business and how not to handle a big mess up on their behalf. We will not be returning to "compassionate" care, which is unfortunate because we did like the process of the aquamation. I have plenty more to say, but this is the gist of it. Bryan was absolutely horrible to deal with after the money was paid. This was supposed to be a big bittersweet closure to moving on from 2 dogs I had for 16 plus years, and these people stained that closure. They didn't follow through with anything to make it right. I would give a 0 if I could.

Understanding the grief one feels in losing a beloved companion. Kind and patient. Took great…read morecare with my Gideon.

Great place to go and affordable, times can be tough and they make it a lot easier, definitely…read morewould recommend them

From the owner: Simple, direct cremation is cremation that typically takes place quickly after death without any…read moretype of visitation, viewing or service. When choosing direct cremation, there are some options available, identification, family only viewings and witness of cremation. Formally Care Memorial, JSR Memorial offers simple direct cremation packages starting at $1295.00. Click the link below to find out more information about simple cremation, get additional pricing options, get pricing or to start planning now. We now are offering pet cremation services for FREE. You bring the pet to Care Cremation Center for drop off, no services or viewings and then you pick-up the cremated remains. It’s that simple.

I contacted Dr Ashley Emanuele on a Sunday after seeing that my beloved rescue dog Raegan who was…read morediagnosed with kidney failure, took a turn for the worse. She answered her phone right away (On.A.Sunday). I had Dr Emanuele on speaker so that the rest of my family could hear her explain the process of euthanasia, and after having spoken to other vets, we knew Dr Emanuele was "the one". She seemed so warm & so compassionate. She offered her condolences & explained in detail all the aftercare services she provided. When Dr Emanuele arrived the following morning, she arrived on schedule & with such care & compassion, she again described the peaceful process of euthanasia. It was so hard to say goodbye to a member of our family. She saw how sad & upset we were, & made us feel confident that the decision our family has made was in the best interest & love for our dog. There was no hope for recovery & choosing to euthanize was the greatest gift we could give our baby so she did not have to suffer. Dr Emanuele understood our sadness & respected our need for time with Raegan before she passed on. She gave us all the time we needed to love on Raegan & say goodbye. Dr Emanuele took great care of Raegan in her final moments & for this we are forever grateful. Dr Emanuele, 5 stars to you for being a 5 star Vet. I highly recommend in-home euthanasia. Thank you again.

As heartbreaking as it is, these vets are the most caring individuals I've interacted with. They…read moretake their time with you and let you go at your own pace. They kept my baby comfortable will I said goodbye. I did the right thing by having them to come to the house. My baby crossed the bridge knowing only love.

Peter provided professional service for our family. He was patient and gentle throughout the whole…read moreprocess, even outside of business hours. It was something we needed during this difficult time. The associated website provided adequate information on pricing and expectations; we were given further details upon request. Located in the back office of Haben Funeral Home. Their staff were also helpful in leading us to the right place when we went through their entrance.

My best bud Max the Cat passed over the Thanksgiving holiday. As this was my first pet to pass I…read moredid not know what to do. He was more than a pet, he was family. I called Cherished Companions and was glad I did. They handled the situation with professionalism and dignity. Peter Haben was kind, considerate and compassionate as I walked through the process. I brought Max home today (12/06/2025). I can't be more pleased with the service. Very highly recommended. Thank you!

My mom adopted an adult cat 13y ago, that had been returned to the shelter twice. When we learned…read moremy mom could no longer care for Lily any longer, we also learned she had some serious health issues and wouldn't be with us much longer. Fortunately, I have an amazing friend who took Lily in and loved her for her final weeks. It's never easy to know when it's the right, compassionate time to say goodbye, but the signs were there. It's a wrenching choice, you want more time to say goodbye, yet you also want to end their suffering. We agreed at home euthanasia was the right choice; being able to say goodbye and cry in peace was more of a comfort. Especially in the time of Covid. I called a few places and Last Kiss said they could come on a Sunday, so we scheduled the appointment. Dr Sarah said she'd let us know when she was on her way and did. We took care of a few things over text like paw prints and ashes. When she arrived, she explained the process and didn't rush us to start or to wrap things up. She was great with my friend's children and other pets who were there with us. No pet owner wants this day to come, but it's nice to know services like this exist.

Nothing but good things to say about this company. My 17 year old cat Vigo's health took a turn for…read morethe worse rapidly. Andy was able to fit me in right away. The Dr came to my house and was fantastic. I was skeptical on in home euthanasia but I am glad I used them. The urn and paw print turned out better than I could have imagined. 100 percent will be using them again in future

Just moved to IL and didn't have a vet but when my dog had an injury last week I started calling…read morevets in the area who could see him immediately. Luckily they had availability within an hour to take my doggie. The signage now shows this as Cobb & Co. There was plenty of parking and I was able to get checked in quickly. The exam didn't take too long and the vet took the time to explain everything to me. I went home amazed that I went from panicked to perfectly calm thanks to how they handled everything. Prices for the exam and the medications were perfectly reasonable and I've now told 4 other friends to check them out. I will be bringing both my dogs here from now on!

My wife and I recently moved to the area in Late August. We own two cats, Molly, age 12 and…read moreCarlton, age 11. we were looking for a Vet in the area who was established and well-known. We were referred by a friend to Tri City Animal Hospital ion Elgin. Although our home is in Algonquin we found that Tri City was not that far and easy to get to. Molly, the older cat had some problems with her fur matting (she is a long hair) and had been pulling the matted fur out in clumps. She also needed her yearly rabies shot. So we made an appointment for Sept 11th to get her checked out. On that Date she was given the rabies shot and had the mattes fur removed. She was then given a blood test to look for any issues. I was told once they received the results back from the lab they would call me. Probably a Day or two. So far- so good. Now we made an appointment for them to see our other cat, Carlton. Carlton had been a rescue cat that my wife adopted and is her special little friend. They are very close. However, recently, Carlton had been acting lethargic and was losing weight. He was also drinking HUGE amounts of water constantly and missing his litter box. So we needed to get him checked out as well as to get him his rabies shot. We took him in to Tri City on September 16th at which point I still had not received a phone call, email or text from them concerning the results of Molly's tests. I assumed that a lack of a call could be interpreted as everything was well with her. And she was back to acting normally anyway. So I didn't raise a ruckus at this time. Our primary concern was Carlton who seemed to be in declining health. So on Sept 16th we brought Carlton to Tri City and a girl came out to our car and took our information and Carlton's History. They examined him and gave him his rabies shot. He was found to be severely dehydrated and had sores inside of his mouth. To them this indicated a possible thyroid and/or kidney problem. They took blood and urine samples and sent them to the lab and, again, promised to call us with the results. At this time they also rehydrated Carlton before releasing him to us. This was on Wednesday the 16th. we heard nothing from them on the 17th. On the morning of the 19th a Doctor from Tri City called my wife at work at a time when she couldn't talk and blurted out that the cat had 3rd stage kidney disease and hyperthyroidism and was in bad shape. My wife was extremely upset at being told this in such an abrupt and matter-of -fact manner and told them she couldn't talk as she was at work and she'd call them after work. So all Day long she was upset and distracted from her work by this call. Once she got home she called them back while was at her side. At this point she got a different Doctor who told her that all of their files were mixed up that had come from the lab and they didn't know which lab results belonged to which animal. He admitted to the screw-up which at various times during the conversation was blamed on "some other Doctor" because he is not there every Day or "the lab" or just somebody that works at the animal hospital. My wife was now crying so I took the phone and told him I didn't like the way that they had given my wife the bad news that morning when she had been at work and had told them she couldn't talk. Also that the result of that phone call she had been in a emotional wreck all Day- AND to NOW be told that they didn't even know which test belonged to which animal!!! And then I mentioned that I had never even heard the results of Molly's tests a week earlier. Well he fumbled around and eventually found those results, again blaming the lack of a call on somebody else. So now we were back at square one. We had to bring Carlton back in on Monday the 21st to go through the tests all over again. Over the weekend Carlton grew more lethargic but didn't seem to be in any pain. We duly brought him back in for our appointment at noon. They didn't see us until after 12:30 but that is a minor complaint. They drew blood but were unable to obtain a urine sample. They also rehydrated him again and told us that the samples would go to the lab that afternoon we should hear from them the next Day (Tuesday). We didn't hear from them on Tuesday. We didn't hear from them on Wednesday nor Thursday. At this point it really didn't matter because Carlton died late Tuesday Night, cradled in my wife's arms. On Friday September 25th my wife got a call from Tri City. The Doctor on the Line told my wife that results of the test showed that the cat was in very bad shape. My wife then told her the sad news that the cat had passed away on Tuesday Night. At this point the Doctor told her that it was to be expected because of it's condition and age (the cat was only 11- hardly old). Incompetence coupled with lack of empathy was our experience there and we won't be back.

I didn't expect miracles, but I did expect compassion. I got neither. This corporate-owned facility…read moretreats pets as dollar signs, not patients. They prey on owners in moments of distress, aggressively pushing thousands in procedures while completely ignoring the pet's actual medical history. When I tried to provide documentation, I was literally told, "What's the point?" and cut off. Just five minutes into a paid consultation, the doctor cut our appointment short because their next patient had arrived, leaving me to fend for myself. Money was not the object for me, but because I wouldn't blindly hand over thousands of dollars, my pet wasn't considered profitable. After three heartbreaking visits, I will never walk through their doors again. They don't care about healing--they care about the bottom line. Also, return calls usually take 12 -24 hours.

Welcomed by staff upon entry. Emilio, assistant, also very nice taking basic info for my visit and…read moreafterwards recapped doc's info on meds and next steps in care. Dr Grochowsky very thorough explaining diagnosis of hot spot/bacterial skin infection. And best part he had a full written explanation in the discharge papers - awesome - so helpful to have those details in writing!! This was my second time using Thrive (first was for an orthopedic exam) and again I was very pleased. Highly recommend!