All of our dog's care from start to finish was excellent. We live in the Fox Valley area and it was…read moreabout 40 min each way but it was well worth the trips. Their clinical staff is amazing and highly trained to handle any condition or disease.Cooper received only the finest compassionate medical care . And when it came time to say good bye, they were very caring and supportive. They do their own cremations onsite. Cooper was returned to us in a beautifully engraved ( tree of life pattern) cedar box with ink pressed copies of paw prints on high quality card stock. We would recommend them hands down to everyone.

Amazing staff, they helped with my bunny and my cat. Always friendly and nice…read more Highly recommend this location and the Elgin location.

Husband and Wife company, very proffessional, super friendly. I highly recommend them. I had them…read morecremate by two babies. (cats) process was easy and fast. The place is beautiful; they offer many options for your dead one's ashes. Convenient hours. And they are very responsive. Will continue to use their services.

If you want to give your person or pet gentle and compassionate aftercare and make a difference for…read moreour planet -- work with Cremation by Water. You will be so glad you did. Philip is one of the nicest professionals I've ever met. I'm so glad we made this choice.

I never write reviews, but this one needed to happen. If some of these issues happened to me,…read morechances are it has happened to others. There is much more to this, but this is the summary of my experience with "compassionate" care. Just an overall horrible experience and horrible business transaction. We got off to a good start with this company. Up unto dropping our dog off to go through the aquamation everything went well. Our requests were to get our blankets back (we made this very clear), which were going to go in our bed with my wife and I. We wanted her remains put into the same urn as her brother's remains which we also brought in. We wanted both names on the name plate for the urn. Our requests could not have been any clearer. We were guaranteed our requests would be met. Once they got our money everything went completely downhill. Numerous unanswered texts, phone calls, and voicemails to check status and make sure everything was ok. Something seemed off. It was supposed to take a week from what Bryan said. Took almost 3 weeks to get the remains back. During this time, I had asked about our blankets we wanted back. Bryan informed us these blankets could have been thrown away, donated, or something. He said his commercial laundering company could have them, and he would investigate it. No call back no update. He would not give out the name of this commercial laundry company to me, I would of gone there myself to look for these. Confronted him on that. Said they would bring them back the following week and he would call, which he never did. Again. In picking up our remains and rather upset about the blankets I look over and there is just one dogs name on the plate, remember I asked for both dog names on the plate. I called him out on this, and he tried to tell me both names are on the urn... on the bottom on a sticker tag which also had our address/information on it. He tried to pass this off as that's what I asked for. It is clearly not names on the plate, and he knows this, but still tried to pass it off anyways. This is also the same tag that's on the envelope they give you, with your address on it. My wife and I had to order our own plate. He kept dragging me along in the blanket situation as if he was trying to hide something and knew it. Also, we did not get our other urn back, so they are likely using our other dog's urn for their other customers. I didn't even think of this at the time as I was so heated about everything. The one thing that did happen we asked for was both bags of remains were in the same urn. Other than that, this whole process was as far as a business transaction went was a disaster. No accountability, no apology, crappy communication, most important requests to the customer not met, making excuses, no effort to make any bit of this right. He had said that he does donate and could have donated these blankets to Young At Heart, which is a senior dog adoption center in the area. In speaking with the lady who works there, they said they had never gotten any donations from Bryan or "Compassionate" Care, nor would they take blanket donations from a cremation center for a number of reasons. So, Bryan straight up lied about that all together. Who does that? Seriously. Absolutely pathetic to say the least. All of this was a great example of how not to treat customers. An even better example of how not to do business and how not to handle a big mess up on their behalf. We will not be returning to "compassionate" care, which is unfortunate because we did like the process of the aquamation. I have plenty more to say, but this is the gist of it. Bryan was absolutely horrible to deal with after the money was paid. This was supposed to be a big bittersweet closure to moving on from 2 dogs I had for 16 plus years, and these people stained that closure. They didn't follow through with anything to make it right. I would give a 0 if I could.

Actual crooks. The FBI should investigate. I worked at a place and we never received remains back,…read morepeople were calling for WEEKS asking where their pets ashes were. They used the excuse that they were out of urns. And then all of a sudden when the police were involved, these people show up with like 40 different remains. You are most likely getting concrete, etc or something else than your pet's remains. Avoid like the plague!!!

Great place to go and affordable, times can be tough and they make it a lot easier, definitely…read morewould recommend them

From the owner: Simple, direct cremation is cremation that typically takes place quickly after death without any…read moretype of visitation, viewing or service. When choosing direct cremation, there are some options available, identification, family only viewings and witness of cremation. Formally Care Memorial, JSR Memorial offers simple direct cremation packages starting at $1295.00. Click the link below to find out more information about simple cremation, get additional pricing options, get pricing or to start planning now. We now are offering pet cremation services for FREE. You bring the pet to Care Cremation Center for drop off, no services or viewings and then you pick-up the cremated remains. It’s that simple.

As heartbreaking as it is, these vets are the most caring individuals I've interacted with. They…read moretake their time with you and let you go at your own pace. They kept my baby comfortable will I said goodbye. I did the right thing by having them to come to the house. My baby crossed the bridge knowing only love.

Just helped my little buddie Simon cross that bridge. Got to literally hold him in my arms as he…read moreleft this world. Thank you, Dr Darden for your compassion, and assistance. Such an amazing experience to be able to do that for my boy! Peaceful, and in his "hood". Dr Darden made herself available at my convenience, and quickly- so I didn't have a chance to change my mind. Something we all do at this point in our fur baby's lives. Highly recommend.

Peter provided professional service for our family. He was patient and gentle throughout the whole…read moreprocess, even outside of business hours. It was something we needed during this difficult time. The associated website provided adequate information on pricing and expectations; we were given further details upon request. Located in the back office of Haben Funeral Home. Their staff were also helpful in leading us to the right place when we went through their entrance.

All I can say is they helped get us through one of the toughest moments in our lives. This place is…read moredefinitely God sent.

Dr. Sarah was sweet, compassionate, and patient during a most painful and difficult time.read more

Nothing but good things to say about this company. My 17 year old cat Vigo's health took a turn for…read morethe worse rapidly. Andy was able to fit me in right away. The Dr came to my house and was fantastic. I was skeptical on in home euthanasia but I am glad I used them. The urn and paw print turned out better than I could have imagined. 100 percent will be using them again in future

Just moved to IL and didn't have a vet but when my dog had an injury last week I started calling…read morevets in the area who could see him immediately. Luckily they had availability within an hour to take my doggie. The signage now shows this as Cobb & Co. There was plenty of parking and I was able to get checked in quickly. The exam didn't take too long and the vet took the time to explain everything to me. I went home amazed that I went from panicked to perfectly calm thanks to how they handled everything. Prices for the exam and the medications were perfectly reasonable and I've now told 4 other friends to check them out. I will be bringing both my dogs here from now on!

My wife and I recently moved to the area in Late August. We own two cats, Molly, age 12 and…read moreCarlton, age 11. we were looking for a Vet in the area who was established and well-known. We were referred by a friend to Tri City Animal Hospital ion Elgin. Although our home is in Algonquin we found that Tri City was not that far and easy to get to. Molly, the older cat had some problems with her fur matting (she is a long hair) and had been pulling the matted fur out in clumps. She also needed her yearly rabies shot. So we made an appointment for Sept 11th to get her checked out. On that Date she was given the rabies shot and had the mattes fur removed. She was then given a blood test to look for any issues. I was told once they received the results back from the lab they would call me. Probably a Day or two. So far- so good. Now we made an appointment for them to see our other cat, Carlton. Carlton had been a rescue cat that my wife adopted and is her special little friend. They are very close. However, recently, Carlton had been acting lethargic and was losing weight. He was also drinking HUGE amounts of water constantly and missing his litter box. So we needed to get him checked out as well as to get him his rabies shot. We took him in to Tri City on September 16th at which point I still had not received a phone call, email or text from them concerning the results of Molly's tests. I assumed that a lack of a call could be interpreted as everything was well with her. And she was back to acting normally anyway. So I didn't raise a ruckus at this time. Our primary concern was Carlton who seemed to be in declining health. So on Sept 16th we brought Carlton to Tri City and a girl came out to our car and took our information and Carlton's History. They examined him and gave him his rabies shot. He was found to be severely dehydrated and had sores inside of his mouth. To them this indicated a possible thyroid and/or kidney problem. They took blood and urine samples and sent them to the lab and, again, promised to call us with the results. At this time they also rehydrated Carlton before releasing him to us. This was on Wednesday the 16th. we heard nothing from them on the 17th. On the morning of the 19th a Doctor from Tri City called my wife at work at a time when she couldn't talk and blurted out that the cat had 3rd stage kidney disease and hyperthyroidism and was in bad shape. My wife was extremely upset at being told this in such an abrupt and matter-of -fact manner and told them she couldn't talk as she was at work and she'd call them after work. So all Day long she was upset and distracted from her work by this call. Once she got home she called them back while was at her side. At this point she got a different Doctor who told her that all of their files were mixed up that had come from the lab and they didn't know which lab results belonged to which animal. He admitted to the screw-up which at various times during the conversation was blamed on "some other Doctor" because he is not there every Day or "the lab" or just somebody that works at the animal hospital. My wife was now crying so I took the phone and told him I didn't like the way that they had given my wife the bad news that morning when she had been at work and had told them she couldn't talk. Also that the result of that phone call she had been in a emotional wreck all Day- AND to NOW be told that they didn't even know which test belonged to which animal!!! And then I mentioned that I had never even heard the results of Molly's tests a week earlier. Well he fumbled around and eventually found those results, again blaming the lack of a call on somebody else. So now we were back at square one. We had to bring Carlton back in on Monday the 21st to go through the tests all over again. Over the weekend Carlton grew more lethargic but didn't seem to be in any pain. We duly brought him back in for our appointment at noon. They didn't see us until after 12:30 but that is a minor complaint. They drew blood but were unable to obtain a urine sample. They also rehydrated him again and told us that the samples would go to the lab that afternoon we should hear from them the next Day (Tuesday). We didn't hear from them on Tuesday. We didn't hear from them on Wednesday nor Thursday. At this point it really didn't matter because Carlton died late Tuesday Night, cradled in my wife's arms. On Friday September 25th my wife got a call from Tri City. The Doctor on the Line told my wife that results of the test showed that the cat was in very bad shape. My wife then told her the sad news that the cat had passed away on Tuesday Night. At this point the Doctor told her that it was to be expected because of it's condition and age (the cat was only 11- hardly old). Incompetence coupled with lack of empathy was our experience there and we won't be back.

Staff was very helpful and attentive to my dog and we were seen right away. I'm very happy I…read morebrought my dog here.

We were referred to Thrive last fall because our golden retriever was building a lot of fluid…read moreprimarily in his abdomen and chest but was active and had no other symptoms. Thrive performed several tests including an echocardiogram and a CT scan. They couldn't find anything, so they concluded he probably had mesothelioma which is fatal. We knew mesothelioma was extremely rare and usually presented with a cough and fatigue. It would have also been especially unusual because he had never been exposed to asbestos. When we said we were confused because he had no cough or other symptoms that would point to that diagnosis, Thrive said that "goldens are like that"--meaning they don't tell us when they're sick. When we asked them what we should do, they told us to "just let him be a dog." The clear message was that he was dying and we should just make the most of our time with him. We then took him back to our regular vet and spent thousands over the next few months trying to treat him based on what Thrive said. When he still didn't start coughing or showing any new symptoms we took him to the University of Wisconsin where they did a repeat echocardiogram and immediately diagnosed him with a fully treatable heart condition. Today he is completely cured. He never had mesothelioma. We came way too close to euthanizing our dog based on what Thrive said. We ultimately spent thousands treating a condition he didn't have and put our beloved dog through so much that wasn't necessary. The right thing for Thrive to do would have been to recommend other places to go for additional diagnostic testing; we certainly would have investigated other options if we thought we had any. We wrote a letter to Thrive recently explaining our disappointment that they didn't find his condition on the echocardiogram and instead defaulted to a fatal rare condition, but their management hasn't responded. Thrive is part of a group of nearly 400 vet clinics owned by a private equity firm. In reading the PE's website content we got the impression that profitability is the priority. Your mileage may vary, but our experience was unnecessarily expensive and very nearly tragic. Had Thrive management bothered to respond they might get another star.