during the process of closing on our new home, hubby and i frequented this office to meet with our escrow officer, sign paperwork, and pick up keys.
the office is in a convenient location, very close to downtown san carlos. it shares the same building as a dental office and engineering firm, so be sure to go to the 3rd floor if you're coming to visit chicago title.
each time we came to this office, we were greeted promptly, offered water or coffee, and given their large conference room to sit and do business. the staff was always very courteous and professional.
in terms of correspondence, they were always very prompt in returning our phone calls and emails, although we felt that on occasion, some of the staff got their wires crossed, especially since we dealt with 3 or 4 different staff members during the process.
i generally have no complaints about working with them, since everything was fairly smooth and pain-free.
a few caveats:
-the address can be deceiving on your GPS device, as i have frequently been pointed to the corner of san carlos & el camino, instead of belmont & el camino (the correct location).
-parking lot is very small, and the entrance can be easily missed while driving south on el camino, unless you know exactly where to turn in. read more