What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

Never replied despite two tries. I gave detailed info for an umbrella quote Thu and was told I…read morewould hear back by end of day Fri. That didn't happen, so Mon I called again and the person answering the phone found my info and said the agent working on it told her she would call me back within an hour. Nope, absolute silence. It's now Tuesday afternoon. I'll find another agent.

Is this place still in business?…read more I called twice today, phone tree, no live person, twice was disconnected after the message saying "you will now be connected." I give up, will try another insurance agent for my needs. 3 options were stated; 1 - existing policy 2 -new business client 3 - other such as billing payment etc. The first two were not applicable so I selected 3.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

Most of the people I called looking for insurance gave me the runaround. But not the Connells! They…read moregave me a rate that was significantly lower than all of the other agencies and were willing to expedite the process in order to help me maintain my clients. I don't think I've ever been so happy to pay for insurance. Great guys and great service!

I've been with Jim for more years than I can count. I recently had an incident with my car that was…read morenot a straightforward case. It involved an odd case of vandalism. Jim and his team worked with State Farm tirelessly to help make sure this issue was resolved. I really appreciate the level of service and follow up they offered. Jim's prior experience as a claims agent was incredibly valuable, and I don't think we would have reached the positive resolution we did without the help of Jim and his team. If you have anything insured, you owe it to yourself to give Jim and his team a call. Any insurance company can take your money. It's what they do when there's an incident that really counts!

Great service! Elizabeth and Jim are amazing! Always ready…read moreto answer any questions you have and go over details of the bills or coverages. They're really helpful :)

Unable to get a call back from them to take care of simple policy changes despite multiple…read moreattempts. It's unfortunate because I've had good experiences with them in the past. I ended up switching to a different insurance company with slightly better rates because of their unresponsiveness. I understand that these are difficult times and that they've probably had to adapt to working remotely, but it really shouldn't be this hard to make routine policy changes, especially when the Allstate website and customer support so frequently directs customers to contact their agent.

I tried to reach to Michele to cancel my home insurance after I sold my condo. No one picked up the…read morephone, and I wrote several emails, no response.... until finally the policy was cancelled 2 months later with extra 2 month charges!!! Bad experience! Never use them or Allstate again!

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

I moved to San Mateo a few years ago and needed help with auto, renters, and umbrella insurance. It…read moreseemed like a daunting task, but Patrick was super helpful and made the transition to new insurance easy. He provided great quotes and got us the best deal, which also got us a discount on the insurance we had in another state. He welcomed all of our questions and we always received informative answers. With a recent move out of CA, we unfortunately are not able to keep working with Patrick, but he still worked with us to make this most recent transition smooth. I highly recommend Patrick for your insurance needs!

I am a HUGE fan of Telerate Insurance Services, and the agency's founder & my insurance broker:…read moreRichard Kelaita. I have been with Rich for over 20 years. Am VERY HAPPY with his consistent and thoughtful attn to my insurance needs & concerns, including my occasional need to vigorously chase after pennies (for savings). I've learned that Telerate has a vast knowledge of home, auto, business, & life insurance coverage. Everyone -- The three partners & insurance brokers: Richard Kelaita, Patrick Leland, & Rob Helgesen -- are friendly, cheerful, and they like each other. And I am confident that they like, and think about, me (& my business concerns). These are people who care about the community, neighbors, and local business. (They have my back, I believe.) Thank you Rich, Patrick & Rob!

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!

I needed to rent out my condo in order to move my family into our starter home. Thankfully Nicky…read morewas able to guide me through the process of converting my condo policy to a landlord policy, so that I was covered for the proper landlord risks. I really appreciate the education I received as well as the custom insurance plan. Thanks Nicky!

Nicky Papadakis has been our insurance agent for a few years now and I have to say it has been a…read moredelight working with her and her staff. Every time I call they are always eager to help. I have my home, life and several cars insured with them. I've referred many of my family and friends and they are satisfied as well. Well done ladies!

Chris at State Farm is awesome! I switched over to my mother-in-law's family plan and saved almost…read more$100 a month. He made everything super easy and explained things really well. Definitely recommend him!

Mike and Chris are wonderful to work with. They are very knowledgeable and their advice are…read moreinvaluable when it comes to policy and which is the best option for a given situation. They make life easy dealing with insurance issues and highly recommend them.