This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

We've been tenants for 6 months and have nothing other than an amazing experience. The portfolio is…read moreeasy to use and facilities are amazing. However, Raul from Root deserves an exceptional shoutout. Raul has saved my roommates and I on several occasions for any maintenance related request and has shown us kindness as well as quick communication. He's made our experience even better than it already is.

I've worked with The Wilcox Company since 2011. While going…read morethrough an unforeseen situation in my life, I sought out The Wilcox Company for assistance with managing my rental property. My attention was diverted to handling personal issues and unfortunately my property started showing minor neglect. THANKFULLY, Joe stepped in and addressed all the property issues. Joe counseled me on the direction of the neighborhood and expected rental income. Joe drew up a plan and put it in motion. My property is now a gem on the block generating income I never expected. Joe and The Wilcox Company are VERY PROFESSIONAL, RESPECTABLE and HONEST. HIGHLY RECOMMENDED. Thank you Wilcox Company!!!

The Wilcox Company attentively and diligently manages rental properties. The Wilcox Company…read moreemployees are courteous and responsive and have much experience and excellent judgment.

Im almost positive they knowingly are renting out units with a cockroach infestation. The specific…read morebuilding is 4313 N Francisco in Chicago. Other tenants said they are great and responsive which they were when I made complaints and they credited me $200 for my troubles and refunded my move in fee when I terminated the lease after a few months. That doesn't take away from the fact that the building has an infestation and they aren't taking the issue head on, but rather just chip away at it and keep on renting out the units. I know this because other tenants have said the issue has existed for a while, the exterminators told me they have been coming their for years for this, and the problem is so painfully bad (15 roaches i saw in one walkthrough) in the basement that you would have to be blind to not know. The front and back stairways also never get cleaned and the place smells. No offense to the handymen but it needs deep cleaning. Also two separate occasions they entered my apartment for repairs without proper notice when I wasn't home, to be fair it was probably a miscommunication.

They outright deny service dogs or assistance animals of any kind to all current and prospective…read moretenants. Was interested in renting from them and Andrew (one of the brother/sister owners) invited me to apply for the apartment, after a showing, but I wanted to upfront and honest about my service dog and as soon as I mentioned, all communication (text, phone calls, email) was cutoff immediately. This is a common ILLEGAL practice by unsavory and unreputable property managers and owners. Not allowing dogs is different than not allowing a doctor approved service dog and when you deny renting an apartment to a prospective tenant, based on your no dogs policy, you are breaking the law and deserve to be reported to the city. Also, they are shady about utilities charges and I talked to another of their tenants who said they've had bad experiences with roaches and currently fighting them to be allowed to sublease, without added fees. Shame on you Miller Real Estate Investment Partnership LP. Look elsewhere for a place to live folks!

Susan is awful. The lease is ambiguous and does not include for allowances for quiet hours. I dealt…read morewith two noisy upstairs neighbors. The floors are paper thin at 459 W Briar and you can hear everything. I complained and the next weekbI got a letter that my lease wasn't being renewed. Mind you I'd lived there for 5 years and always paid my rent on time. Also the building is not being updated where our rent money goes is a mystery. They have the same three useless washers and dryers that were already old when I moved in. The only bright spot is Nadeem the building engineer. I warned you don't rent with them.

In Fall of 2019, I moved into my current apartment. My apartment building does not have parking,…read morebut the building next to me, operated by J. Caren Real Estate, does. I noticed they had plenty of empty spots, so I asked if they would consider renting me a monthly spot. They agreed, and I have been a responsible neighbor paying my monthly bill ever since (it's now 2025). I was always well aware that they would always need to prioritize tenants, and that it could be a reality one day that they'd need that spot. That, however, is not the issue at hand. Some time around Nov 2024, a new tenant started parking to my left. They were CONSISTENTLY an issue. Parking crooked, parking in my spot, parking over the line, etc. I complained to them numerous times, because once they park weird, then I have to and so does the next person, etc. It was never a big issue because the spot at the very end of the line (which is right up next to a telephone poll) had always been empty so we had some leeway. Beginning of Feb 2025, someone started parking in the very last spot next to the telephone poll. Thus, everyone must park perfectly so that person has room to park. One day I'm pulling out from my spot and am stopped by the building manager. He starts saying that I need to park straight so other people can park straight. I kindly explain that of course I always do my best to park straight, but the tenant next to me is notorious for not, so then my hands are tied. He kept saying "I know, but YOU need to park straight" as if I was the issue. This went on for over 5 minutes, with him blocking my car, putting his hand through my window and verbally harassing me. He then threatened to call management and have my spot taken. I reported HIM to management. I can't explain how violating that was, especially since I have been a respectful parker for 6 years! I have never had a complaint once about my parking. Since the new tenant came, I have a camera roll FULL of photos of the actual parking culprit, and I can't even tell you how many countless photos there are of that person parking like a complete jerk. I soon get a call that my spot is terminated. I explain the situation - they said nothing of the fact that I was harassed. Susan Caren, who I spoke with, defended her employee's inappropriate conduct. I asked her directly if my spot would have been taken had this incident not happened, and in one breath said both "well no but we need to prioritize our residents". Which as I said at the beginning, I understand you need to prioritize your residents, but also your residents are the ones not parking correctly. If it was truly that and not caused by the incident, I would have received an email or call without being harassed by the building manager. Also, for a woman to dismiss another young woman who said she was harassed by your middle-aged male employee without even an apology for his behavior is a disgusting business practice. As of March 1, I have been parking somewhere else and have noticed my spot has NOT been filled by anyone else, so seems like they didn't need the space that badly to me. Don't deal with these people if you care about doing business with companies that actually care how they treat people!

Just moved in almost a month ago, and keep thinking to myself---can't believe I live in this…read morebeautiful building! The building has everything you need---amazing rooftop views, state of the art fitness center, kick a** doormen that are *always* willing to help out with anything. I wasn't anticipating, as a first time home buyer, that the process would be so seamless, but I thank the amazing team at Kopley Group (from the sales team to the contractors/designers) for being so responsive with questions and requests. I feel like the cool kid in class now amongst my friends, because I'm proud to bring my friends over to entertain; and its located 2 blocks from the el, close to Roscoe Villiage, and row of bars & restaurants along Lincoln Ave. And as Guy mentioned below, neighbors are awesome, and have, probably, the most beautiful dogs I've ever seen. Def. happy as a clam.

My daughter and I were pulled into to the space at 1800 W Grace, tucked into an amazing North…read moreCentral neighborhood. The professionalism, congeniality and joie de vie of the sales and design staff was pinnacle to closing a solid real estate deal. The feel of the place had us at hello. As we meandered through the unique spaces we were enamored by the look, the feel, the sense of community. There is a genuine sense of home from throughout the private residences and common spaces. The concept pulled in "like and like" as the owners at 1800 represent genuine, unique and compassionate. It is so amazing to share skyline lit, roof top wedding and birthday celebrations, holiday open loft spaces, a friendly hello on an early Saturday morning and a "concierge" staff that serves with delight. For real. We saw "loft" spaces all over the city (due diligence) and were continually pulled back. From selections that satisfied the smallest details to service and financing we were completely served. We worked alongside of friendly faces who guided us all along the way. They genuinely got to know us. The Kopley team led by Stefanos Karavolos is built on honesty, integrity and passion. These core tenets thrive in the residences that are created. Laughter, fun and well serving our interests were included in the deal. This was a signature build out-- our signature-- the team was invested in how we created a home that represents who we are and what matters most to us.

Haus has been super helpful. A life saver, really. Our current property manager imploded and was…read moresold, leaving us adrift with our finances and bill payments. The Haus team has stepped in and actively supported us in our transition. I also appreciate their access to vendors to source for maintenance repairs. very convenient.

First met Lauren more than a decade ago when we found out the former board had not properly filed…read moreour HOA non-profit papers. Lauren easily guided me, as new condo president, through the filing process. Since then, we've subscribed to www.chicagocondoresource.com as an excellent reference source. After a neighbor, who is both a real estate agent and condo president, shared a few horror stories about people suing their condo boards, decided we should be reviewing and updating all our docs. Now we're facing the grueling process of updating our 1995 outdated by-laws. Lauren has been accessible and offered free suggestions to help us do this the right way.

I had some extremely narrow parameters for where I wanted to rent an apartment. Yes, I "found" him…read morefrom a craigslist response, but he asked me was I working with anyone, and I said 'no.' I think trying to find a rental on your own is a waste of time these days. Especially because rentals have gone the way of the MLS! Within 24 hours he had sent me several ads. I looked at place in two days, found the one I wanted within five days. I would have NEVER found my place! Looking for a rental? Work with Ted. He will work hard for you, and if it's to be had - he will find you EXACTLY what you're looking for.

Ted is a great guy. He helped me find the right neighborhood (I'm not from Chicago), and a great…read morecondo for the right price. He knows the city well, he is very personable and worked hard. If you are looking to buy, rent or sell, use Ted.

They really understand the Chicago market and know what strategies work best in every situation,…read morewhether selling, buying, or renting. We were guided through the selling process with great advice on updates and connections to get them done quickly. They also handled negotiations on our new home with our best interests in mind. The whole team was knowledgeable, supportive, and truly client-focused.

Kit and Ashley were absolutely amazing in helping us to purchase an apartment for our son. We are…read morefrom Texas and were not able to attend much in person. From start to finish they helped us through the process. They did virtual tours with us, walked us through every step of the process (which differs from state to state), helped with recommendations for each step, were available for inspections and basically anything we needed. I would highly recommended them for your needs in the Chicago area as you will not be disappointed.

I recently purchased my first home and could not have done it without Mike and his team! They were…read moreincredibly helpful and walked us through every step of the process and answered my many questions thoroughly! Mike also helped us find the best options for down payments and first time buyer benefits. Mike and his team made a confusing and overwhelming process very manageable, I highly recommend them!