This is a long one, but worth the read.
On Sunday 27th April 2014 we visited Chi Restaurant with the intention of redeeming a voucher which we had bought online.
After about a 10 minute wait, my girlfriends meal arrived. We didn't mind the 10 minute wait as we were expecting top notch food. I sat patiently and told my girlfriend to start her meal, as surely mine would be along shortly.
To cut a long story short (as possible), after 12 minutes of waiting for my meal (I mean 12 minutes after my girlfriends meal had arrived, so about 22 mins after ordering) I complained to the male waiter that my meal still hadn't arrived and that it wasn't acceptable so have such a long wait, especially when eating together. (I noticed that we weren't the only table that this was happening to). The male waiter seemed shocked that we were complaining about this, and didn't seem too bothered, just a muffled "sorry".
5 minutes later, the chef appeared from the kitchen and produced Prawn Crackers to the table (I assumed these were complimentary with a meal, as is the norm in many establishments). He gave me a smile and said "it's free, it's free" and patted me on the back before disappearing back into the kitchen. We thought "that's a nice gesture, a free meal since they'd screwed up so badly, all is not lost". Another 5 minutes later my meal finally arrived. I ate quickly (was hungry). Once finished I approached the male waiter and mentioned that the chef said the meal was free. The waiter didn't question this and we left.
Fast forward to the next day, April 28th. This is when the nightmare begins. The male waiter from the night before entered my girlfriends workplace (how he found out that info is beyond me, a little creepy but that's a different story). He began verbally harassing her infront of her colleagues stating how much a "sh1tty thing we did just walking out without paying for a meal" and how we almost "got him fired". This continued for about another 5 minutes, my girlfriend stated. He completely embarrassed, humiliated and made false accusations to my girlfriend in her place of work, infront of her colleagues. She was completely distraught from this, and god knows what her colleagues thought she had done.
This is completely unacceptable. Chi had a representative of their establishment enter into my girlfriends workplace, verbally abused her and made false accusations. Is this the norm for Chi employees? Is this the Chi ethos?
My girlfriend is now afraid that this individual will approach her again, except maybe next time it could be down a quiet street where there is no one else or no witnesses, what could happen then? We are considering legal action to ensure that this male waiter of Chi never approaches my girlfriend again.
On a side note, the meal was at best OK. The main was flavourless and the rice was stuck together and soggy; it was obvious the rice had been sitting for a while.
I welcome Chi to respond to this. read more