I am going to go ahead and give this complex 3 out of 5 stars to start off with. PLEASE READ…read more
To begin, I started searching for an apartment complex nearby the SFA area that wouldn't be outrageous on pricing. At the beginning of May 2020, the Overlook at Nacogdoches had a special going on to where a future resident would only pay $399 a month for a lease as long as they would renew the lease for a year at the end of the summer. In my opinion, that sounded fair. I called, received plenty of information and even a virtual tour. I live in the Nacogdoches area, and I even drove around the complex and it was a nice place from the outside, so I went ahead and went forward with signing my summer and fall lease. The employees were very nice on the phone and were leading me in a very good direction to signing my lease.
This process was going perfect... until move in day came along..
The application that you fill out in the beginning describes how you are as a person, in which they will match your qualities with a roommate with similar qualities as yourself.. Let me just say.. the matching is not good.
The unit they assigned me already had someone living in it, which would have been fine anyway. Before I had moved in, they gave me the contact information of my roommate, and I began communicating with this person to see if they needed absolutely anything extra for the apartment. The guy was nice, and so I felt good about my decision at first, until I walked in for the first time.
When I walked in for the first time on move in day, this unit was disgusting. The smell was absolutely horrible, there were very thick layers of dust on every single air vent, my very small bathroom was molded, my bed was broken, and even more. I noted on my application that I suffered with asthma and allergies, and was allergic to heavy dust and smoke. I'm assuming the part I noted was completely ignored.
The roommate I was assigned with asked me via email if I smoked marijuana, and asked if it would be an issue if he smoked inside of the apartment. I said absolutely, it would be an issue due to my asthma and allergies, and since it's ILLEGAL.
I walked back in to put a box of my stuff into the room, and there he was, smoking marijuana in the apartment. I IMMEDIATELY complained and mentioned that I would be terminating my lease if something wasn't done that day (In which a person that admits to doing illegal activity could be an automatic lease breaker with proof, and I had proof).
The manager, KIM, being as nice as she was on the phone immediately took action. I was placed in another unit that was in immaculate condition. Even though there were a few things wrong with the sinks and the lights, ANTHONY WITH MAINTENANCE made sure I was completely set and fixed everything when I called. You will not come across a maintenance person like Anthony.. LAURA is also one to get things done and going! I really like every employee.
Keep in mind. There isn't much storage space in the two bedroom units. My unit did not come with any kind of cabinets or countertops in my bathroom. In the kitchen, there is very little countertop space with only 2 drawers for silverware and for other necessities. It is still nice though, and you could purchase your own storage cabinets and pantry space, like I had to do.
ALSO KEEP IN MIND. The walls in your unit will be VERY thing.. you will hear everything your neighbors do, and they will hear everything you do. Even though it is expected, it is NOT fun listening to neighbors banging against the wall behind my bed at 3 am.
Kim and Anthony will make sure you are happy and comfortable.