Very Friendly, family owned/ran. Good Prices and they always treat me like a family friend.read more

I don't even no where to begin!! I have bought a lot of cars over the years. This was by far the…read morebest customer service I have ever received buying a car!Most of the time when you buy a car you have to wait for ever to sign and process the paper work. Not at this dealership. They had me in and out in less than an hour when I went to pick up my car. If you want someone who will treat you with respect and give you the best service you don't need to look any further than High Country!! When I get ready for another car in a few years I will definitely be back to see these fine people. Lynn

BUYER BEWARE: High Country Toyota of Scottsboro, AL Turned a Routine Maintenance Visit Into a…read moreNightmare My son's vehicle was completely drivable when he brought it to High Country Toyota for routine maintenance--brakes and spark plugs. What should have been a simple service became one of the worst customer service experiences our family has ever encountered. First, he spent over 8 hours at the dealership waiting for the work to be completed. Less than four hours after leaving, the engine began shaking violently and the check engine light started flashing. The reason: a faulty spark plug was placed (by High Country Toyota) on the car which broke off and fell in to the engine. The vehicle had to be towed back to the dealership (45+ minutes away) as it was now, not drive-able. High Country Toyota initially accepted responsibility and paid for the tow. We were informed, with text messages documenting the work, that they had to disassemble the engine to remove a broken spark plug and perform additional repairs identified during their diagnosis. My son paid over $3,500 for those repairs. After finally getting the vehicle back, the exact same problem returned within 12 hours. This time, the dealership refused to pay for the tow. So another $250 was spent to get the vehicle back to their shop. Once the vehicle was returned, we learned that a part my son had already paid for had never been installed, yet they allowed him to drive away with the vehicle anyway. Now the story has changed. They are claiming they never had to go into the head gasket covers--despite previous communications--and are refusing to take responsibility for repairs that was caused from the spark plug falling into the engine and causing extensive damage that was NOT there prior to the initial maintenance for brakes and spark plugs being replaced. Instead, they are recommending an additional $5,000 in repairs and offering only a "small discount." To make matters worse: Meredith, the service advisor, was rude and repeatedly refused to allow me to speak with a manager. Requests for calls from the manager Scott and master mechanic were ignored. We never received the promised callbacks after multiple request from Scott The only employee who consistently communicated was Lexi, who simply relayed that management and the master mechanic were denying responsibility. We have spoken with multiple independent mechanics with over 40 years of experience, and they have all expressed concerns that the explanations we are receiving do not add up. The car was running before it went to High Country Toyota. After trusting them with routine maintenance, we've spent thousands of dollars, endured multiple tows, countless unanswered calls, conflicting explanations, and are now being told to pay thousands more for damage they refuse to acknowledge. Accountability matters. Customer service matters. Transparency matters. Unfortunately, based on our experience, High Country Toyota of Scottsboro, Alabama failed in all three. We have saved text messages, invoices, and documentation of everything. Consumers deserve better.

This is the oldest service station in the Section area. The selection isn't that bad and the prices…read moreare comparable to the other station across the street. The gas is Chevron so it is quality gas vs the discount gas at the other station.