Was receiving not stop emails about my dog needing her rabies shot, when I called they were nice…read moresaying, we can stop them since your dog has had all her teeth removed, fast forward a few months, our little Lucy is nearing her end, we call to get in to get advice, we are told your account is no longer active we can't help you. Following morning I get an email regarding high tick risk in area, wait my account is inactive, so I call and ask, if my account is inactive why did I receive an email, in which I was told, sorry that is an outside company that does that, that is not our fault, if you have a problem you would have to talk to one of the owners, she is just a receptionist, and kept talking over me trying to put blame on anyone and everyone but them, we only have two doctors and we are booked out almost a week we are that busy, a whole week, WOW! what happened to compassion for others and what they are going through with a small family member at the end of her life! I would never recommend this clinic again in my life time. Sorry for this, but when I don't go to the doctor in a year, I'm sorry you are inactive, you can't be seen, take your money elsewhere! So watch out everyone, in the click of a computer key, you can be inactive also!! In all thank you for nothing, from little Lucy's owners, we will try to explain it to our daughters the way you would like us to, I'm sorry, she's inactive!