corporate crooks and horrible service. charged me twice for cancelled appt. called 26 hours notice and still charged me 100.00 for 2 missed appts. they said its 48 hour notice. that is bull. it is 24 hour notice. then they said they will credit me 50.00 but still have to pay the other half. crooks dont go there. they also make appts without your permission. watch out. read more

As a senior citizen who has moved frequently, I've faced the challenge of finding a new dentist each time I relocated. Unfortunately, I've recently encountered difficulties in finding a reputable and trustworthy dentist. Over the years, I've encountered numerous dentists who seem to recommend unnecessary and costly procedures solely for financial gain. My most recent experience with Chestnut Hill Dental at 631-A VFW Parkway in Chestnut Hill was particularly disheartening. I chose this dental practice because they were within my insurance network. I had recently undergone a root canal performed by an endodontist on one of my molars, and I needed to replace the temporary filling (which had been placed by the endodontist) with a permanent one. Both the endodontist and my former dentist had recommended a specific filling with the dental code D2391. I reached out to my dental insurance company, and they informed me that the contracted fee with dentists in their network for this procedure was $160, and my out-of-pocket cost would be 25%, amounting to $40. I scheduled an appointment with Dr. Prasadini Shetty at Chestnut Hill Dental for the D2391 filling on my molar. However, upon arriving for my appointment, I was informed that they intended to perform a core build-up, which they quoted at $278 as my cost, with the remainder covered by insurance. I reiterated my request for the D2391 filling. A core build-up is typically recommended when the tooth's structure is weak and a crown needs to be done on the tooth. In my case, I already had a crown on that tooth. The endodontist had skillfully performed a root canal by drilling a small hole through the crown. After some persistence, they finally agreed to proceed with just the filling. At this juncture, I became increasingly uncomfortable with their insistence on an unnecessary and costly procedure. For the filling, they requested an upfront copayment of $49, even though my insurance company had assured me that my payment should only be $40 (25% of the contracted fee of $160), and I had already met my deductible for the year. Their explanation for the $49 figure was perplexing. I insisted on paying the $40 as advised by my insurance company, indicating my willingness to cover the additional $9 if my insurance determined it to be necessary after billing. However, they continued to press for the $49 upfront payment before proceeding with the procedure. It became evident that their primary focus was financial gain rather than the well-being of their patients. Fortunately, I recognized their true priorities before committing to any further treatment. Furthermore, I was dissatisfied with the condition of their facility, which was located in a damp, enclosed basement with noticeable rust spots on the ceiling. read more

If you value your teeth, your time and your money DO NOT GO HERE. This is the most unprofessional place I've ever been. They canceled an appointment 3 hours before in between getting a temporary and permanent crown, telling me Dr Calcano would only be available after her vacation a month later. Then, when no one called to schedule my appointment, and my temp crown had already fallen out, coupled with swollen gums that had been there since she had worked on that tooth two months prior. Then, the staff had the NERVE to tell me I may have to pay for the tooth AGAIN if it didn't fit. But, buy then, thankfully, and surprisingly, Calacana had left the practice by the time I could get an appointment. The tooth Calcanao had worked on 2 months prior was now in need of a root canal. Inept dental work caused me to lose my tooth. Not to mention the fact that no one bothered to call to tell me my permanent crown was in. GO ANYWHERE ELSE!! read more

I just wanted to update my review to say how outstanding this dental practice is. For so long I was extremely afraid to go to the dentist and had terrible about it. After going to this practice for it the past few years I can actually say that I now look forward ( crazy!) to going to the dentist and I am no longer fearful. It's not just excellent professionalism, they give the best care and treat you as a person. Thank you for your kindness, excellent work and patience. It is much appreciated. read more

Chestnut Hill Dental - Nothing feels better than a great smile! - General Dentistry Near Me - Chestnut Hill, Massachusetts

The staff was very friendly and helpful. They were very efficient and lean with how they operated during this pandemic. They took my temperature at the door, everyone was wearing masks and the place was very clean. I felt very safe. The entire staff, especially the doctor, explained everything from my diagnosis, to my treatment, and aftercare. Their work was very thorough. They have gained a new patient for life! I highly recommend Chestnut Hill Dental!!! read more

Okay, I will write an honest review, now that I left the area. Dr. Calcano is very nice and sweet, on the surface. 1. When my kid had a cavity and needed treatment, she emphasized her master's degree where she studied pediatric psychology or something like that. Since what I wanted was more professional (dental) consultation, before proceeding with potentially traumatic treatment to the kid, I asked questions about possible alternative options, then her answer was "I don't want your money". I could figure that it actually meant the exact opposite -- 'Don't waste my time by asking those questions. I need to move to the next patient to make money.' 2. Nonetheless, we went there a few more times for my kid, only because we lived nearby in a walkable distance. One time, when my kid got an amalgam treatment, the bill was showing resin, with a much higher price. I couldn't understand how one could confuse between amalgam and resin. But what's more shocking was that when I complained, nobody apologized, and they only put the credit in our account, instead of issuing a refund. Only when we moved and formally requested a few times, did they send us a check. 3. My kid grew and needed an extraction of a baby tooth. Dr. Calcano said it's a tough job to do due to the orientation of the tooth and she recommended we go to another dental office in downtown Brookline. When we went there, the dentist there could not understand why the previous dentist said she couldn't do it. The doctor there said it's a routine job. I sincerely thank Dr. Calcano for that referral, which saved us from Chestnut Hill Denal. My one star is for that. read more

I cannot say enough about this place!! Kelly the hygenist was INCREDIBLE! We had two very scared little girls prior to going in and two very happy little girls heading out. Not one tear was shed, not one whine or hesitation! Walking out, my daughter informed me that the dentist's office isn't scary at all...AWESOME! read more

Outstanding staff, hygienists and dentists. Always willing to do whatever is best for their clients. Have been going for 20 years and have never had a bad experience. read more

I get nervous about going to the dentist (like everyone else). This place was fantastic. Best dentist experience I ever had. The office is peaceful and spa-like. Very relaxing. The staff is all very knowledgable and friendly. I highly recommend this place. read more

This is my family's dentist so I've been going here for a very long time. I have always been treated very well and felt that the Chestnut Hill team really cared about each person they have as a client. They are very nice and personable which makes going to the dentist much more fun. I would highly recommend them if you are looking for a new dentist! read more

I've been a patient for about 25 years! I never want to go anywhere else. Everyone there is great but Rosa is exceptional. She's an awesome dentist and she is very gentle and friendly. I highly recommend her to everyone but especially children! read more

Had an appointment and the hygienist saw me but Dr. Yuko Torigoe didn't show up! They told me that she was on vacation and couldn't make my appointment. How unprofessional! NEVER AGAIN read more

These folks are uber professional and excellent in all the services offered in this practice. I recommend them to any and all!!!