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    Chester County Training

    5.0 (3 reviews)
    Open Open 24 hours

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    Services - Chester County Training

    Personal training

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    9 years ago

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    Crunch Fitness - Pottstown

    Crunch Fitness - Pottstown

    1.0
    (6 reviews)
    4.3 mi

    I am formally complaining with regards to me and my wife canceling our memberships. We were…read moreprovided with no documentation at the time of cancellation and the Jim continued to charge our cards well after our cancellation. When I have tried to contact a manager or someone in the corporate office I am getting no response and no action. I have called emailed texted with absolutely no response. The Jim has billed me for over $400 of unauthorized charges and refuses to refund me any money. Crunch fitness corporate office has no public point of contact. These people are scammers and are intentionally structuring cancellations so that they can continue to charge you unauthorized charges beware!!

    I am writing this review to formally document ongoing mismanagement, lack of accountability,…read moreimproper billing practices, and unprofessional conduct at the Crunch Fitness Pottstown, PA location. Nearly one year ago, I was explicitly informed by the former General Manager (Cam) and an employee known as "Bunny" that I would be issued a refund for three out of five personal training sessions I purchased. This refund was promised due to the club's failure to notify or communicate with me when my assigned personal trainer was terminated. Despite this clear agreement, no refund was ever issued. Over the past year, I have made repeated attempts to resolve this issue and have been consistently ignored, redirected, or avoided by staff and management. Most recently, the current General Manager claimed there was "no documentation" of the original refund agreement. I requested escalation to the Regional Manager at that time. It has now been two weeks with no follow-up or communication, further demonstrating a systemic lack of professionalism and accountability. Rather than resolving the matter, the newer General Manager Paulie attempted to persuade me to "donate" my unused training sessions back to the company so other members could use them. This suggestion was inappropriate, unethical, and unacceptable, particularly given that these were paid services and the refund obligation remains outstanding. This proposal appeared designed to benefit internal staffing issues rather than honor commitments made to a paying member. To further compound this issue, I canceled my membership today and was forced to pay an additional $31.99 for another month before my cancellation could be processed. This resulted in yet another charge that I should not have been required to pay and adds to the growing amount of money being wrongfully retained by this company. This experience has significantly increased my frustration and reinforces a clear pattern of poor billing practices and disregard for member concerns. Beyond these financial issues, the overall operation of this location is deeply concerning. The facility is frequently dirty, poorly maintained, and contains machines that are regularly broken or out of service. Employees routinely congregate, socialize, and remain on their phones instead of maintaining the gym or assisting members. Groups of individuals -- sometimes including staff -- occupy workout machines without using them, preventing other members from accessing equipment. Additionally, I personally overheard multiple personal trainers openly complaining about their compensation and dissatisfaction with pay inside the locker room, in front of members. This behavior is highly unprofessional and reflects poor leadership and a lack of workplace standards. This location demonstrates a clear and ongoing pattern of: - Failure to honor financial commitments - Improper and questionable billing practices - Lack of documentation and accountability - Ignoring escalation requests - Unprofessional staff conduct - Inadequate facility maintenance I am requesting immediate corporate review and resolution, including reimbursement of all wrongfully charged amounts, confirmation that my membership has been fully canceled without further charges, and an investigation into the management practices at this location. This situation has gone unresolved for far too long and should never require this level of escalation.

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    Crunch Fitness - Pottstown
    Crunch Fitness - Pottstown
    Crunch Fitness - Pottstown

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    Chester County Training - healthtrainers - Updated August 2026

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