AN EXCELLENT PLACE LET DOWN BY POOR CUSTOMER SERVICE A large garden centre that with a huge range of plants and the usual products you would find in such a place. In addition, it also stocks a large range of tropical and cold water fish as lots of other pet supplies. My son loves to look at all the fish and its a great attraction if you have small children. During Christmas they also have loads of Christmas Decorations and lights up which the children really love. They also have invested a lot in a wonderful new food court. It serves a limited range of food for such a large area and its reasonable quality if not a bit pricey - the made to order pizzas are great. There are plenty of tables and it feels spacious plus it has a number of different baby chairs and the baby changing facilities are OK but not great. One strange error they seem to have made is the size of the adult trays - they are so small you cannot fit two plates on them and two cups and saucers without piling them on top of each other - which defeats the point of having a tray in a lot of cases. I pointed this out to a couple of the staff and they laughingly agree with me but nothing gets changed. What really lets this place down though is the staff. The general staff are pleasant enough but dont go out of their way to help you - they will point you in the general direction of something but wont actually show you. Or if you ask about a product they wont offer an alternative if they know the one you want isn't available. The catering staff are worse though. They are incredibly slow and surly. I have been overcharged a couple of times and when you point this out you dont get any apology, just a blank stare. It's really sad when a business invests so much in the bricks and mortar and the staff let them down so badly. read more

Chessington Garden Centre - Nurseries & Gardening Near Me - Chessington, XGL

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Yes I agree it is a great place to start if you are a Gardener! It has a very spacious car park and overflow, and an entry which should really be an exit , a separate Pet Fish Aquaria with Cold Water and Tropical department, together with all or most supplies. A restaurant and many gift sections, barbeque equipment, and a Lawnmower Shop run by F.Giles where I purchased a new mini mower. I have never got poor service, it is by nature a Self Service Place that if you need help ,then there is a desk just inside the entry door where you can request someone to assist you before hand!! read more

Chessington Garden Centre - Nurseries & Gardening Near Me - Chessington, XGL

Visited on bank holiday Monday with my mother. I should caveat this review by saying the actual garden centre and pet centre is wonderful. The plants are really well looked after and catergorised easily. The check out staff were incredibly helpful when it came to finding specific plants and their customer service was brilliant. However, the restaurant forgot our order and we had to send back our pizza twice, then the car park was manic as workers kept walking around with large garden trolleys. Also, the trolleys do not go round corners making it very hard to navigate around flower beds. Will definitely revisit as it is lovely for an afternoon! read more

Big garden centre, lots of plants indoor and fish,pots ..you name it. Resonable cafe.outdoor, all the usual garden centre things.. furniture, compost, read more

What a pity. This used to be a good garden centre but I went there today and it was poor! There were dead plants out for sale. I know it has been hot lately but they are supposed to know what they are doing. I wanted some help and I searched for ages to find a member of staff. No-one in site - not even serving other people. When I did find someone sitting in an office, they agreed with me about how annoying it was, but didn't offer to help. I definitely should have gone to Wisley. read more

Today purchased wicker garden furniture assistance was there to help with our purchase and stayed with us until purchase he checked delivery dates for our area with the warehouse and was very helpful making sure the person on the till got all info right Thank you. read more

I think the staff are amazingly helpful, beyond the call of duty. Both garden and restaurent are first class