My advise is simple don't go here, I've been chasing problems with my car since day one and when…read moreever you ring up you get the same answer that they don't know the person dealing with it isn't there and that they will call, don't belive them I have never once been given a call back. Just to keep making things worse I have now got an £1000 bill the fix the car not to mention all the other little problems that I managed to force them to fix because the car was in such a poor condition but apparently it had been given an MOT and service well i can say that isn't worth the paper it's printed on. Unless your a mechanic and can look at a car and know if something is wrong don't bother because this place will bleed you dry. My advice is save your money go somewhere else and get less hassle I would not recommend this hole to anyone not even my worst enemy.

Terrible. Avoid this place at all costs. Recently paid a deposit for a car and arranged to pick it…read moreup on a certain day and lo and behold the car wasn't there! No one knew anything about it. Or where the car was. They then promised me they would find out what happened and deliver the car the next day. Surprisingly the car didn't show up. On calling the office I was then told that they knew nothing about it either! And this was from the guy who I paid the deposit to and arranged the pick up with the previous week. He then preceeded to make out like I was I the wrong for being angry at basically bring scammed and told me to forget it and put the phone down on me. What a disgusting way to run a business. Avoid avoid avoid!

Went to buy a mini for wife's birthday. These guys ruined it. Made me take a plane from heathrow…read moreand when I reached Manchester airport, they tell me they don't want to sell me the car. All because I asked for a £50 discount because there was a chip on the windscreen which wasn't mentioned to me prior. An old man calls me lad on the phone. I have great grand kids you idiot!!! Stay away from this garage or you will be their next victim. Total drama cost me around £500 in expenses and a lost day. Will claim these costs in court.

I purchased a 2019 Jaguar iPace (all electric) in October of 2023. They also sold me the RAC…read moreextended warranty. Since that time, the car has thrown irregular faults, mostly to do with the two 12v batteries, but there have been others, which may or may not be related. It finally bricked and I had to take it in to the Jag garage for a diagnostic, for which RAC only covers £50 of the £190, and BOTH 12v batteries must be replaced, neither of which are covered by the warranty. FoW will not help for a car I have owned for less than 10 months and for which the warranty they sold me won't cover. Consequently, I will likely be out £500 for the privilege of driving a car for 10 months and for which I have had to call RAC three times. Choose wisely.

DO NOT BUY FROM THIS BUSINESS!! The experience we have had…read morefrom FOW has been nothing short of disgraceful. You have mangers who do not know what they have previously told you, managers who lie to you, call staff who describe you as rude and difficult when they think they have put you on hold... and here the tale begins... On 26 July we reserved a car online via FOW. We went to the dealership the day after to view the car and agreed to purchase it and paid for it in full. The car was an ex mobility car which needed reverting back to standard use for tax purposes. The sales person handed us the V5 and told us to tax the vehicle ready for collection. However, he did not remove the previous keeps details (name and address), which clearly breaks GDPR rules. We gave them 2 weeks to prep and sort the vehicle before we collected. 5 days prior to collection, we had a phone call saying the car would not be ready for a further week as issues needed to be rectified. The brakes needed replacing, the roof needed repainting and some body work needed repairing. This was all a major surprise to us as the car had only done 641 miles from new! We contacted them and asked to speak to a manager. The call centre staff were unhelpful, obstructive and rude - and didn't put us on hold (when they thought they had) and said to their colleague we were rude and difficult. They told us to come and visit the car before it went to have any work done, so we arranged to do so the following morning. Lo and behold, the car had been moved to the body shop about an hour before we arrived, but we insisted we were taken to the body shop to see it. The manger we saw that morning spun us a real yarn. The car had only just had authorisation for the work to be done from mobility and if they hadn't have authorised it, it would have been sent back. This was all new to us as we had already paid for the car in full the previous week. The manger said they should not have done this as it was not their car to sell until mobility had agreed any remedial work. We also raised the GDPR breach, which he tried to back track on - yet he was him who gave us the green slip and and was present when the V5 was given. We went through the issues with the car and what we would like them to do - at this point his helpful demeanour slipped and he said he would get the manager from the workshop over. He brought over Niamh who was a really pleasant young lady. The manager then left her with us and scarpered as fast as he could - never to be seen again! Niamh went through everything with us and we mutually agreed the work, along with 4 replacement tyres and life shine. All was good. We contacted them again the following day and they said our car would not be ready as agreed with Niamh the day before for the Saturday. We spoke to another manager (Steve), who we thought at the time was helpful. He was a little suprised Niamh agreed to the 4 new tyres as she was only admin and not as we were led to believe the work shop manager. He assured us the car would be ready as agreed on the Saturday. We went to pick the car up to be told it had just gone back into valeting as Steve was not happy with the result. When We got the car, there was a new scratch on it that had not been there before. When we called Steve back, he said there was nothing he was prepared to do about it. Quite frankly, the valeters should be sacked as the finish was so poor for an act that has been through their hands twice! I would have been ashamed if that was my business sending out cars in the state it was in! This company employs incompetent staff who are liars, rude, unhelpful and obstructive. Steve (manager) agreed our experience had been shocking and to write a review as change would not happen unless reviews were written. Please do not waste your money. There are better garages out there who care about their customers and will make sure you are treated right. I wish we had read the reviews from others who have had similar experiences before we considered buying from FOW. If I could I would have given 0 stars!