It was a great experience. Everyone was helpful and fun. They stayed late to to help after closing. Appointments are important. People are waiting on you- keep them! And they gave guidance for what was excepted! Highly recommend! It does matter where you go! So go where you like and buy your favorite best car! read more

this is a horrible place to get a car from. i was hung up on by the manager Amy! She should be fired cause her attitude is about as bad as you could have. She is horrible at handling business and seems to do the bare minimum. They can't tell tell you anything about financing and they act lost when it comes to it but they will try to sell young and desperate ppl car. In short, they are: Unprofessional - hung up when asking questions (I didn't tell or name call) Incompetent - can't tell you much about the loan processing Scam artist - took the money and told me to pay $1000 after paying the car note late. They could have told me they wouldn't accept the payment Final thoughts... Amy is trash n needs to be fired read more

Do not ever purchase a vehicle here. My grandson purchased a jeep from them and it's Been in and out the shop since he had it. He paid for his vehicle cash no financing. He's paid $14000 for repair. He hasn't even been able to drive it since he purchased it. I pray they get whatever the universe offers. I pray people are wise and bypass this place. Please!! read more

Have to be careful choosing a car here. They buy a bunch of cars from auction with a bank loan. The bank has the titles so you have to pay a title fee and "docs" fee because they don't own the cars. They don't know what they have in the lot. They wait for customers to find out what's wrong with the cars. Every car in there system shows that they are losing money on the sale. That's a sales technique. They won't lower the price for you but they will lower it if it's not bought in a period of time. Buyer beware. We had a fair experience but you need to check out the car with a separate mechanic first. read more

My son bought a 2020 Kia Shortage LX on July 12. On July 22 he was driving down the highway when the engine seized up. Thankfully he was able to get off the road safely. Our mechanic found metal shavings in the engine oil. He said the engine needs replacing to the tune of $6,000! When contacted Cherokee Auto Sales, Highway 92 in Acworth refused to help us in any way. They delivered an unsafe piece of junk to my son and did not care that he could have been killed. All they cared about was getting his signature so they could rake in his money and my son is stuck with an unsafe and inoperable vehicle. PLEASE DO NOT GET TAKEN LIKE WE DID! DO NOT DO BUSINESS WITH CHEROKEE AUTO SALES ON HIGHWAY 92 IN ACWORTH! THEY HAVE ZERO INTEGRITY, CANNOT BE TRUSTED AND ONLY WANT YOUR MONEY! They would not show my son the CARFAX report which showed the vehicle had TWO previous accidents with front and rear damage in both. They told my son the car had been checked out and gave him the impression that it was in good condition. If they had actually checked the vehicle they would have found the metal shavings in the oil, indicating a potential major problem. Were these metal shavings absent on July 12 and just magically appeared 10 days later? These kind of problems don't just occur overnight. They were either there when the dealership "checked out" the car and just blatantly lied about it, OR they never checked it out to begin with. Wanted to share our horrible experience so others may avoid it. CHEROKEE AUTO SALES DOES NOT CARE ABOUT YOU OR IF THE CAR YOU BUY FROM THEM RUNS OR NOT. ONLY WANT YOUR $$$$$$. ***** PLEASE SHARE THIS ACCURATE BUSINESS DEAL WITH EVERYONE YOU KNOW! THANK YOU! ***** read more

this chicken shit place and Amy the manager and the cowered ass salesman Jordan. my daughter bought a Tahoe and the tranny went out and hasnt even made first payment. so she called for some help and they laughed at her and hung up this place is definitely shady and are thieves. the vehicles and junk and they are not even professional enough to help out. this is why they only have rates of 1 star. I really can not wait till her lawyer gets a hold of them. lmao read more

Don't walk RUN!! This is the dealership Matilda's father owned. Something is wrong with every vehicle. From the alternators to the window motors to cheap 30 dollar batteries from Walmart. When you leave the vehicle gives you nothing but trouble The employees who work there only work to get you in a car if you put a down payment that goes into their pockets. They have minimal staff to assist. We test drove 2 cars and took them to get checked out and both alternators failed. The guy at O'Rileys said "I'd stay away from them if I were you". This place is a joke. read more

Yeah, I think it's safe to say I dodged a bullet with these people. I inquired online about an SUV they had on the lot. I emailed and asked two simple questions: 1) Does this have third row seating? 2) Do you work with trades? In a few minutes I got an email response from Hannah Montana (cute, hilarious..but you're a business. First impressions are EVERYTHING and this reeks of bad vibes). But I play along. I'm asked what car I was interested in. AGAIN, I refer to the car I initially inquired about and ask my two questions. Like clock work, here comes an email from Vinessa. Now, I'm intrigued. As you see from other reviews here Vinessa is consistent about following up and providing nothing. I would think she's a bot, but reviews on google allude that she is a real person so who knows. AGAIN I state I had questions, asked Vinessa those questions and she replied she can't answer those questions. She'll have a salesperson reach out. Two days later, Vinessa sends me another robotic email. No answers to my questions. It's like we never interacted. This went on one more round and I blocked her. They are either woefully inept here or crooked in their practices. Either way, I would steer clear. What a nightmare and who has time for this? read more

not good at all. you can tell the management is trying to get over on people especially young teens buying cars! don't walk... run away fast truly, every car has problems with them or dents. they will lie over the phone saying car in great condition and false photos. read more

After shopping online, checking other used car lots for what we wanted we were very disappointed at all the sketchy Auto Dealers that we came across. We then decided to try Cherokee Auto Sales, Carly went above and beyond to get our daughter in a car. She was very sympathetic to our situation and helped us to make the right decision. She has also offered to help with any body work or issues that may arise in the future (After all this is not a new car). Carly is extremely knowledgeable about cars and has a good heart. I am confident in our choice and so glad that we shopped/stopped at Cherokee Auto Sales. read more

Went to view a 2007 GT mustang. We asked 2 sales people if anything was wrong with the car. They both said no, and that they don't put cars up for sale unless the cars have been inspected and fixed. So we view the car, test drive it and we found the following issues: 1. only 1 windshield wiper 2. white smoke coming from the exhaust 3. AC makes a popping noise on multiple settings 4. Brakes are deadly 5. Alignment is needed 6. And cosmetics (which is to be expected) but the interior was pretty bad. But nothing was wrong with the car? So we go back to talk numbers. Travis doesn't budge on the price even with all the issues we found that he claimed were not there. He stated the price was already reduced. If we are ready to buy, cash in hand (literally), why wouldn't there be any negotiation? There were many red flags and tbh we probably dodged a huge bullet. Maybe if we were white, we could have at least negotiated. These reviews and BBB complaints hold true, unfortunately. read more

This place is nuts! I found a man suv online and responded to their contact info, then told them to disregard immediately after I realized it was only 2 wheel drive. Then Vinessa kept messaging me and NEVER listening to me saying o wasn't interested. She kept replying over and over. I would say not interested and her response would be "I'll need a sales associate to get back to you." And it just kept going. Then someone named Sheldon started messaging me... Ugh... If you want to deal with a place that will never hear what you are saying, we'll this is the place for you! read more

Worst car buying experience I've had and a nightmare since we got the car. Please learn from our mistake and get your own reputable mechanic to check any vehicle you may want from here. Credit where credit is due- RJ is a great person and was helpful, kind, and considerate. read more

This place is great. I'm struggling right now and they can see it. but i bought a 2012 VW Passat diesel from them in March. And the def blue system went down. This is stuff you have to put into a separate tank in the trunk for diesel cars and trucks only. Well when mine went down they tried to fix it by resetting it well that didn't work. So they asked for help from 10 different Mechanic's and couldn't figure it out so they took it to a shop and the shop got it cost 1000 $ . most people don't have that kind of money just laying around def. if your on a fixed income like i am cause of being very sick. They paid for the fix and is letting me pay them a little extra each month until it is paid off. All so i could make it to my important dr appts and infusions. You don't find honest hardworking people that care these days. I would recommended them to any one !!!! i cant thank them enough!!! This is where i will buy all my cars!!!! read more

The worst car dealership ever, this is Matilda's dad dealership! My Jeep Cherokee started messing up 3 weeks after i drove off the lot, very rude and unprofessional customer service. Please save your money! I will Post on here everyday until they shutdown. They will sell you a lemon!!! Amy is a SCAMMER. We have kids and now I'm out of a car read more

I responded to a posting on their website and went to look at the car. When I arrived I was told the car didn't have a motor. Not only was this important fact not included in the website posting, but a photo of a motor in the car was included in the pictures of the car! Bait and switch. I'm sorry I fell for it and wasted 2.5 hours of my time. I hope at least I can save you some trouble. Don't fall for their false advertising and don't do business with Cherokee Auto Sales. read more

Cherokee Auto Sales - Car Dealers Near Me - Acworth, Georgia

They knew I was going to purchase a car, and they sold it to someone else. They were trying to sell me a different car. They never gave me an option to put money down on it, they never offered me any option to purchase it because the car needed to have the mechanic fix something the next day. Yet they sold it to another person less than an hour later. They wouldn't even tell me that they sold the car until I finally talked to a different person there. What a terrible way to do business. The only answer I have gotten from anyone on it is "we wouldn't do that". Seriously? I won't stop posting this on every review place I can find. What they did was wrong! read more

This dealership is terrible unless you got your own mechanic they will lie straight to your face. They sold me a car with a messed up transmission and told me that it was just the battery that was dead. I'm telling you to trust my review this dealership will end up costing you more money in the long run. Go somewhere else read more

Look, I had an amazing experience. Erin was OUTSTANDING!. She gave me what I needed which was amazing costumer service. personally i feel she went above and beyond and gave me her direct undivided attention to make sure we found what i was looking for. Now i will say the Dealership was a little chaotic but that's because they stay busy. My hats off to Erin Job well done.. I WILL BE COMING back very soon. I Came to Cherokee auto with already approved from lender just needed a car. Erin, if you read this I have named him "The Red Bullet". Hear this please come to my friends at Cherokee Auto with respect. come with a smile they will give you a smile back. If you know your credit is not so good dont get mad. have your ducks in a row first. Call your insurance, get preapproved before had or if Cherokee Auto has in house financing let them help, all this is based on your credit. Remember you come to them, not the other way around. If you dont see a vehicle that you like wait a week, they are always getting new one in. read more

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Be careful with this dealership... Long story short I was interested in a vehicle but I had some concerns about the AC not working. Then Hunter (the young, white, male) told me that the owner has no problem fixing the AC for me he just needs to know that he has a buyer for it before he fixes it. Test drive the car everything else checked out, got out of the vehicle and said "you fixed that AC you have yourself a sale" put my $500 for down payment, and told him call me when it's ready for pickup. I actually had to call him back for the next three business days in a row, after some procrastination and poor communication and perhaps lack of professionalism, he finally informed me what the cost of the AC would be... After a bit of a confused pause, considering I thought I was waiting on them to just fix the AC, he then tried to pretend like he never told me that the owner would fix the AC and transferred me to his boss Amy mid conversation, Amy nonchalantly said that that's not their policy and Hunter wouldn't tell me that since he knows the policy, and that there's nothing she could do about it. She even tried to insist that it was simply my misunderstanding. So it seems their sales strategy is to lie to tell you that they will fix something in order to get you to put money down and rope you into buying it then they pull the bait and switch and say they never said that. So I let them keep the $500 down payment as it was non-refundable and that took my business elsewhere. read more

Terrible place. Tried to sell me a SUV that had so much rust I could put my finger through the frame. They don't care about your safety.

Don't waste your time. I called about a 2014 Passat and was told by Ed that it was not available to be test drive as it needed to go to VW to have the radio software updated. I waited a few days and spoke with Leslie and Dominic and they said the car was available and they the work was scheduled but we could come by and test drive it. Dominic warned us before the drive that radio and nav did not work but they had an appointment on Wednesday to take get it fixed. On the drive the nav and radio worked and Dominic figured he just had the car confused with another one. Car seemed nice and clean although I was concerned because the windshield wiper had a yellow and blue zip tie on it, which is an AutoNation indicator they have inspected and cleaned the car, so I was concerned that AutoNation would pass on this apparently clean good Passat, and I even found the AutoNation tag in the trunk. Anyhow when I contacted Dominic on Monday and asked about why the car had gone through AutoNation and that I would like the radio and nav to be serviced by VW before I purchased it, Dominic told me that he spoke with the owner(his nephew) and he said we would have the radio fixed for an additional $500. It went from the having it fixed on Wednesday to I have to pay for the privilege of having them having it fixed for me. Dominic even had the gall to make it seemed like I misunderstood and all their cars are sold as is regardless of if they planned on having it fixed or not. Long story short don't trust them and remember cars are as is and you can expect there is problems. Oh Dominic even told me while I was there he could show me cars on the lot that I shouldn't buy because of the problems they have. read more

please, please, please save your time, money and sanity and do not deal with these shady people. i have compassion for people and really dont like when companies like this treat people wrong. i attempted to purchase a car on 8/23/24. today is 9/18/2024 and now i am out $2500 cash and have no car! it's been a nightmare not having a car when my husband and i have 4 kids and ourselves to get around. people are out here struggling to survive and these people are taking people's money and doing people wrong! they refuse to give my $2500 cash back, but the car is in their possession and now i have no car!! it was gonna cost us another $1200 to fix all the issues we noticed within a few days of having the car, including issues they were aware of before we left the lot. they were fully aware the "service airbag" light was on before we left the lot with the car and we were told they would address it once i came back in to sign the reassignment paperwork. 3 days after driving the car a 4wd light came on and the a/c went out!! we had to drive around ga in 90+ degree weather with no a /c and with small children in the car!! just awful!!!! once we brought it back in, we were told several things needed to be replaced and one being an a/c compressor! all would cost $1200+!! amy (manager/finance manager) was trying to make it seem like $1200 isnt a lot of money to just dish out unexpectedly. my husband and i were extremely upset about the whole situation and left. they called a few days after we stormed out of their office and said they would replace the ac compressor for free, because apparently they found one in a junk yard, but we had to pay for a $600 part to fix the 4wd light, as if they were doing us a favor! $600 is a lot of money when you've already given them $2500! they didn't even mention the airbag light being fixed and we were told by amy, verbatim, "we sell cars with airbag lights on all the time!" how dangerous? also, we were never offered a warranty!! i repeat, we were never offered a warranty!! amy lied and said she offered us one but never did! we did our paperwork with travis, when was the warranty offered if you weren't even there while we were filling out our paperwork? she absolutely did not! she never even mentioned warranty! everything was rushed the day we bought the car and we know for a fact there was not a warranty offered! we definitely would have bought a warranty! i refused to pay them any money to fix it, so they agreed if i didnt sign the reassignment paperwork then i could leave the car and the deal would be "dead", but they refused to give me my $2500 down payment back!! amy in finance is an awful human being! she acts like she cares when she's making a deal and then switches up and doesn't want to deal with you if you have any problems!!! they could have at least offered to put us in another car! they are horrible, horrible people! i asked amy who the owner was so i could escalate the situation and she told us she was the owner, another lie!!! the owner is jamey richman and he refused to talk to us about the situation! my husband went to talk to him and he told him he doesn't talk to customers! his response, "i dont talk to customers, that's why i pay amy!" he was rude from the start and didn't even give my husband a chance to talk to him man to man!! i just want my money back! i'm going on every social media site to get the word out about this shady company. my posts will reach someone and hopefully keep them away from this horrible place!! listen to me and dont learn the hard way! in an economy where so many people are sturggling to survive, they will take your money and leave you stranded! read the bad reviews and believe them! it's all true!!! amy or whoever handles their review responses is going to get on this post and try to put the blame on us, but the only thing we did wrong was deal with these people in the first place! stay away from this place! there are better places with better, more reliable cars! read more

My car has missing parts that were noticed after purchasing. I understand it's a used dealer but I travel with my children and my vehicle started to run hot due to the missing part. Unfortunately the part isn't sold in store so I had to order online so 3/5. Transactions was smooth just communication wasn't there. read more

Got a vehicle recently from them and have had nothing but problems. My cars leaking oil still, Check engine light came on shortly after purchasing and the code came up for the catalytic converter. Then my car started to shut off on the highway, which is one of many problems. Dont buy from these shady people unless you want to open a pandoras box of problems that wont be fixed. Will be contacting a lawyer soon. read more

My son bought a truck from you over two years ago! He has had to spend over $1,100 in parts alone trying to have his truck pass admission!!!! He alerted you about the issue, but NO help from you whatsoever! The finance company started trying to help him. In one trip he made to address the issue another customer came in complaining of the same problem! You solved the other guy's problem! My son is a very hardworking single dad who has to work hard to make ends meet. You are a sorry excuse to be doing this to people!!!! read more

Came in on Tuesday after seeing some of the cars listed online. We were greeted quickly and the sales staff was not pushy- the only reason this place gets 2 stars. Every car we looked at had issues- serious issues. We looked at a total of 3 cars. The first was a 2016 jeep Cherokee, we got the keys the car would not crank because of the battery being dead. When popping the hood there was many broken and cracked pieces under the hood. All 4 tires had the wires showing on them- and not a little. It was literally to the extent that it would be extremely dangerous to even test drive the car. The car had an obvious alignment problem. The second was a 2014 jeep Cherokee. This one would also not crank when we tried- battery also dead. The inside of the windshield was wet, water was leaking in and the seats were molded and there was an extreme musty smell. It also had a flat tire. The 3rd was a buick enclave. This one we were actually able to crank but when we did the car sounded terrible. In conclusion it does not seem like this lot takes very good care of their cars. Allowing cars that have tires that are dangerous for anyone to drive on them. They cant even take the time to keep the cars in test driveable condition. When looking at the cars online they are an extreme misrepresentation to what you will see in person. They take the pictures in a manner that does not show any flaws in the car. Resulting in a complete waste of time even coming to the lot. We left without purchasing anything. read more

Where do I start. From the moment I walked in the place it was unorganized and unprofessional. The building looked dirty and unkept. We were greeted by Leslie . She presented herself like she couldn't count to 10. The car I was looking at was low on gas so she suggested we go to the gas station. At the station she gave me $10. I walked into pay and she asked my wife in the car, "why is he going inside. Can't he enter the $10 straight into the pump like a vending machine". My wife looked at her dumbfounded and smiled. I decided I liked the car and I put in an offer. It was late in the day and I needed to go out of town. I asked if I could put a large deposit down and pay the rest when I got back bec I want to have the car checked by a local mechanic. She said I could leave a deposit but it is non refundable. I tried to negotiate a price and she responded the price is the Price. I asked her to call her manager so I can talk to him. She said it was her brother in law and he will laugh at that price and hang up on me. Reluctantly, I said fine and agreed to pay full price. I called local repair shops to see if I could get an appointment to look at the car and nothing was available. When I got off the phone sales Leslie was helping another customer. She did not even look up or care that I wanted to talk more about the offer. She was busy working on her next sale. I had a full price offer and she could have cared less. My wife and I looked at each other and walked out. The sales associate had my number and never bothered to call back. . read more

Will never recommend this business to anyone. My 20 y/o son wanted to buy his first car ever. He test drove the car, the company did not put enough gas in the car for any kind of test drive, more than likely because a test drive over 10 miles would have caused the check engine light to come on and no one would buy a car with that! Son bought the car "as is" and when he got home the light came on. No one returned phone calls for over a week and as expected "As Is" is what this company stand behind, not their vehicles. Ended up getting a new motor for the car from Hyundai but wasn't from any help from this group. read more

Before going to this dealer I read the reviews and was concerned by what they had to say but still wanted to make up my own mind and have my own opinion. My experience was great. Wasn't pressured, there was an ease when being serviced by Dominic. He expressed to me how he had the same car as me and traded it in as well for a Volvo. Overall I'm happy I went to see for myself. They encouraged me to get the warranty and I did as well as gap insurance. I am happy with vehicle I found and even more thrilled to have had a great experience. read more

DO NOT BUY FROM HERE. DO NOT BUY FROM HERE!!!!!! Amy, the manager, has HORRIBLE customer service. We bought a 2014 Buick Enclave and had it for 1 month, and the transmission went out. Cherokee Auto sold us a broken vehicle and they knew it. They are a total scam read more

would not recommend bought a suv and the transmission messed up and it was with them 3 times in a week and then they claimed I hit something sure learned my lesson learn from my mistake! read more

A friend of ours who is a young struggling college student bought an (OVER PRICED) POS from these guys with a bad transmission. He immediately took it back to them within days to notify them and they refused to help him. He eventually needed a new transmission. These guys are dirt bags. read more

We drove 2 and half hours to see 3 vehicles.. Then we finally get there and they didn't have the car we wanted to see was NOT there. They said sent to the mechanic. We called this morning and they said they would keep us updated. Then when we found out it wasn't there, they couldn't keep up with the vehicles there because they sell 81 cars a month. We look at another one anyways. It had a time chain rattled as soon as they started it, so they told us it was leaking antifreeze.. I have never been so disappointed in a dealership.. They were rude. Also they don't accept credit cars because their employees were stealing from customers read more

Reading these reviews I'm so glad I didn't get tied up with these crooks. I called and never made it past the initial first call. Hanna Montana (Yep, that's her real name) answered the phone and I made an off comment that I know you have heard all the jokes about your name. She was obviously offended and proceeded to be rude and offensive. I tried to just move on from the initial contact and asked to speak to a sales representative and this woman said "I am a sales rep, what can I do for you." The way she said it let me know she was feeling some type of way. She was short and rude and I knew it would only get worse. I said "Nothing" and hung up the phone. If she is that sensitive about her name, she needs to stop dealing with the public. Miley Cyrus and Disney is the reason she hears jabs about her name. It's not the public's fault. Do you blow off a sale because your sensitive about your name? YOU'RE A USED CAR SALESPERSON!!! YOU'RE NOT A FORTUNE 500 EXECUTIVE. So Hannah Montana, you should consider changing your attitude or finding another job. Used car sales is a job, not a career. read more

Well it's only been 2 days since my son got a car from here but so far so good. Jennifer was awesome, very determined to get my son a good car for a hood deal! This is his 5th car in a year(he's had very bad luck)so hopefully it lasts. Jennifer thank you for everything and he absolutely loves his new car read more

My son bought a car from this dealership in Mar 2022. They sold us this car for 15K. The car ran for 2 months and now we have to put in a new motor. When I called the dealership, the manager was very sarcastic in saying it was NOT their problem. She even had the audacity to recite to me the GA Lemon Law does not apply to used cars. Thank God we purchased a warranty through the bank we used to finance the car. I DO NOT RECOMMEND you purchase anything from these very crooked people. My only solace is they will VERY SURELY REAP WHAT YOU SOW. read more

i came here after totalling my car and found a great car at a great price thanks to Carly she is a great person to talk to if u ever decide to come here i defi recommend. read more

There is a manager there by the name of Amy that is taking advantage of young black men. My nephew went to buy a car and long story short he made a $2500 down payment but the loan didn't go through because of an insurance issue so the car was returned the next day but the $2500 was not returned to him. I called Amy to ask why his money wasn't returned and she said because once the loan go through he basically is liable but I said last time I checked the loan didn't go through and at that point she hung up on me. She also advised my nephew that he should just get on someone else's insurance until the financing go through. So he has no car and she basically stole his money! read more

I purchased a 2013 Jeep Wrangler. Thirty miles from the dealership, the check engine light came on and it began running very rough. I contacted Travis (Salesman) and he told me to bring it back in. They kept it for two additional days for repairs. A few days after I got it back, the same issue happened. I contacted Travis via phone and email. He said he had forwarded the issue to management. I tried a couple more time but got no response. I even offered to pay for the parts if they would cover the labor. My local mechanic said repairs will be $500 to $1500 based on the extent of the damages found when work is done. It is illegal to sale a vehicle in the Metro Atlanta area with emission issues and emissions issue do not fall under any "as is" sales agreement. This issue existed prior to the sale and can be proven by the vehicle history scan that will be done when it is repaired. Meanwhile, I will be making my first payment on a vehicle that I cannot trust to operate until I can afford to have it repaired and then hopefully small claims court will get my money back. There is a reason they have poor ratings on Yelp and the BBB. It can happen to you. Buy elsewhere. read more