I loved working with Mark and Audrey but they abruptly sold the company and retired a few years ago…read morewithout any notification. I didn't find out until I had an issue with one of my policies and had to call for help. A guy named David picked up the phone. He seemed very overwhelmed and unfocused on our conversation. He said he would look into the issue and get back to me which never happened. I even gave him a second chance and still didn't get a returned phone call. When someone takes over an insurance agency, the proper thing to do would be to call all the existing clients, introduce yourself and start building a relationship. David obviously didn't do this, so the least he could have done is used my issue as an opportunity to prove himself reliable, gain trust and re-earn my business. Needless to say, I switched agencies. It's unfortunate that this guy is tarnishing the Millers' good name.

Terrible. We've been with Miller's our whole adult lives. They were fantastic. Mark and Audrey sold…read moreand now it is dreadful. It's now part of Acrisure. You cannot get through to the Yucca Valley office on the phone. Calls go to a call center. The average wait time on hold is about an hour. No one knows you or your situation. Couldn't be worse.

I just want to take a moment to share how fantastic Tricia Chimali at Intone Insurance is! Over the…read moreyears, she's been incredibly helpful and always makes us feel like her top priority. She responds to questions quickly and guides us through every situation--whether it's our teenagers getting their first licenses and cars, buying or selling vehicles, handling updates from accidents, or figuring out the best insurance path. And that's just with auto insurance! She's also helped us with both our rental and primary home insurance, finding the best rates and coverage available. I truly can't recommend her enough--Thank you Tricia!

Switched after many years with a major company. I'm happy with my savings and coverage. Angelica…read morehas taken good care of my insurance needs and changes.

Jeremy Proctor helped me and my family to find the best coverage at the most affordable price. The…read moreprocess was not bad not complicated, and what is best that if you receive letters from the insurance company or you have any questions, he is always available yo help.

Six years ago, my husband and I retired and moved to Palm Desert from a wintery Midwest city…read more Shortly after our move, we were extremely fortunate to meet Jeremy Proctor who has helped us navigate the arcane universe of Medicare, the ACA and dental insurance. At our annual fall meetings with Jeremy he has been completely prepared to show us the insurance plans available and answer our questions with confidence. By reviewing our med lists and comparing them to the formularies of the Medicare drug plans he has been able to save us significant expense. We have often had questions that pop up after our meetings. Jeremy has been very responsive, and usually sends us answers through e-mail within a few hours. We are very happy with Jeremy and wouldn't think of using anyone else.

I would never recommend Farmers insurance, let alone this office. I had been with Farmers since…read more2011, insuring my home, life, and auto. I never filed a claim, and I had a great payment and driving history. After purchasing a new vehicle, I knew my insurance would go up. I was shocked, though, to find my insurance would almost triple. April in this office said it would go down once I took my third vehicle off. When I did remove my third vehicle a short time after adding it, there was barely any change. When I went to April about this, she gave me a long excuse that didn't really make any sense. I was very disappointed in how April handled it all. She was terrible about getting back to me and couldn't give me a straightforward, sensible answer as to why my insurance was almost tripling. Because of that, I ended up going with another insurance company and got a much better deal on my life, home, and auto. The most annoying part is that even after I spoke with April and canceled my life, home, and and auto policies, she didn't do it correctly and continued to charge me for life insurance for my husband after I specifically confirmed with her that my husband didn't need to sign anything. She told me no, everything was canceled. Two months later, they were still charging me for his life insurance. I reached out to her to fix her mistake. Her response was, "Sorry, he does need to sign this document." I asked where my refund was for the last two months of charges. I have called several times and have not gotten a response regarding her mistake. I would never recommend Farmers or this office. April has a lack of knowledge of her job and avoids taking responsibility for her wrongdoings. These people are taking advantage of people.

Charles is great. Willing to work to get you the best deal possible. I have several policies and…read morediscounts for multi policies. I like that.

I have been using Karen Martin and Farmers Insurance the last few years…read more Karen is very knowledgeable about all aspects of insurance and is very easy to get a hold of. She explains everything and her goal is to get you the right insurance for your individual needs instead of something that might pay a bigger commission. Thanks Karen!

I was looking for Homeowners as a new home owner. I called around and Farmer's responded quickly -…read moregave me a very fair quote and was very responsive in general. So far I have made no claims but if the purchasing process is any indication, it should be quick and painless.

Have done business with Raleigh for about ten years. Have had a property claim, several auto…read moreclaims, and everything has worked out well. There's little difference between insurance companies and policies, but there is a difference in how you buy it. I like to do business locally with a guy who knows me and welcomes me when I stop by. It doesn't hurt that Raleigh is an armed forces Veteran. A Coasty. Have no complaints. Like doing business with him!

Don't ever get insurance with this office there horrible and rude I was with them for 3 years and…read morethey treat you like crap, could never respond to my emails, if I had questions they would talk to me like I was dumb. Would leave messages never heard back from them so I go to cancel my insurance and all of a sudden they know who I am I'm sorry I only recommend getting any insurance with them they completely suck and don't respond back

I've been a loyal State Farm customer for 40 years, both for business & personal. Prior to Bob…read moreDunn's death, the Yucca Valley office always gave me excellent service & I was willing to pay a little more. Sadly, State Farm has allowed Bob's legacy business deteriorate to an unrecognizable state. The Yucca Valley office is currently closed until 7/1/22. Customers were made aware of this only if they appear in person & read the letter taped to the locked door. After years of on time payments & practically no claims, we recently needed help from our Agent, whom we just learned doesn't exist. The State Farm employees we dealt with handed us off, gave us bad information & created a time consuming, financial nightmare for us. We'll be replacing our Homeowners, auto, truck, motorcycle & off-road vehicle insurance asap. Sad.

I recently had my banking on-line accounts and consequently had to closed all my banks accounts and…read morere-open new accounts. This occurred just a week ago and it was too late to change my auto-pay with State Farm on-line. America was extremely helpful in getting my auto-pay situated so my monthly house insurance payment would not be late. Took some worry off my mind.

Jennifer was my agent for a few years. At the end, she NEVER returned phone calls. I finally made…read morean appointment with her to review my policy. When I got to her office, the doors were locked and no sign of Jennifer. I tried calling her several times. Never heard from her again. I got a different Farmers agent in town. Big flake!!

I would not use her if it meant me not covering my home at all. I was helping a friend in…read moreconvelestant home and they completely screwed up her insurance. They sent her refund to wrong person, and it's been over a year and still nothing. Can't get past the front desk to see her. Next step is to contact Farmers Corperate office and BBB.