Earlier this summer we began to notice a slight musty smell in the house, especially upstairs. We had moved here in January so this was our first time to use the AC units...we lived with it for a while as it seemed to come and go. After we got back from summer vacation, when we walked in we knew we had a problem. Being gone for more than a week allowed us to REALLY NOTICE how things smelled. The upstairs zone seemed to be the culprit as the AC seemed to be spreading it through the vents. Nothing like some good Oregon Coast Air to clear your senses! After, a quick inspection in the attic space i noticed water dripping from the unit into the over flow catch pan. After seeing the water in the attic above our living space, I knew we needed to act fast as I could tell the pan was for emergency only and was not suppose to have water at all, much less full to the brim!
In the middle of July it's hard to get a quick response from Heat and Air companies so when you get immediate results you know you're dealing with a credible and well managed business. Chenal Heating and Air was just that. I talked with one of the owners on the phone and was promised an inspection late that afternoon! In fact, they called me back just after lunch and asked if it was convenient for them to come out earlier than promised. Wow! Chad and Tony showed up and began their inspection. They were very professional and found the problem right away. Within minutes the air in the upstairs zone was noticeably cleaner and after they were finished with their service, they offered to inspect all the equipment for us for free as we have only been in this home for a year. Thanks to Chenal Heating and Air, I now know the manufacture dates of each piece of equipment (I never knew they were that old and inefficient). They also explained areas where "proper installation practices" were not used in the original install. The whole upstairs unit is so off level, it contributes to the leak problem that has been going on for some time. There are definitely some changes that need to be made on both zones of my home, and when I'm ready I know who to call.
As of today, my old and not so energy efficient equipment is working as good as possible because of their prompt and excellent service...and now the upstairs smells like a Febreze Commercial! I would highly recommend this company to anyone.
Thanks Chenal Heating and Air! read more