I've only had one visit with Dr.FOlan, but it was a very positive experience. I came in with…read morecold/flu symptoms, and he gave me exactly the care I needed. From the start, he was very attentive to detail and took the time to really listen to my concerns without making me feel rushed. He asked thoughtful questions and made sure to fully understand my symptoms. He also explained everything clearly and in a way that was easy to understand, which I really appreciated. It made the whole visit feel much more reassuring. What stood out most was how caring and genuinely concerned he was about my well-being. It felt like he truly wanted me to get better, not just treat the symptoms and move on. Based on this first visit, I feel confident continuing care with this office and would definitely recommend him to others.

High primary doctor care quality, front office and service experience, excellent!! I would…read morerecommend Dr. Folan and Sutter Health San Mateo.

Love Dr Sarah Hanay, My husband and I think the world of Dr…read more Sarah Hanay. She is knowledgeable, attentive, and genuinely caring. She responds quickly, listens carefully, and asks thoughtful questions. With each visit, we feel increasingly known and well supported. She has excellent bedside manner and a calm, unpretentious presence. We highly recommend her. Elena & Steven

We recently tried One Medical via Amazon…read more This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as "New Patient Office Visit: Complex".   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn't complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon's advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not "an office visit" and there is nothing "complex" if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a "complex visit", I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

Dr Gold is an exceptional physician: knowledgeable and up-to-date on medical matters; caring,…read moreinformative, and warm as a person. Unlike some other doctors I have seen, she responded to my calls quickly, addressed my concerns and treated me with respect. She was my internist for many years and I would recommend her without reservation.

Giving Dr. Gold a 5 star b/c I thought she was wrong, but it turns out, she was right. Twice…read more Always nice when the doctor knows more than you :) Seriously though, she is kind and thoughtful, and puts Sherlock detective-style thought into your situation - not a "rinse and repeat" style doc.

Dr Susan Hoffman has been my primary care internal medicine doctor for over twenty years. She is…read moreby far the best doctor I have ever had. Her warm personality, combined with solid knowledge, experience and empathy are all key parts that make her so special. Her nurse Dana is exceptional, and helps run that office efficiently and professionally. I love the fact that appointments are easy to come by, and that you are not rushed in and out. With her concierge practice, communication via phone, email, text are common place. That sort of communication really gives me peace of mind. i know that she is always looking out for me,and cares for me as she would a family member. It does not get any better.. I do not live close to the office, but we make it work. I share Susan's philosophy of wellness, and we do things proactively. The rest of the office, doctors and staff are all excellent. I would trust any of the doctors in dr Hoffman's absence. They have a lab in the office, and also administer EKG 's on site. She does not accept insurance, and has a monthly fee based practice. Best money I have ever spent.

I was referred to Dr. Hoffman in August 2010. During my meeting with her, I found her to be a…read moregreat listener which I consider to be essential skill in physicians that I like. After having my first physical examination with her, I have continued as her patient. I like the fact that she is very accessible and easy to book an appointment time if I was feeling unwell. All in all, a wonderful personable doctor and her back-up physicians seem equally wonderful on both occasions when Dr. Hoffman was away.

Dr. Bunting used to be a wonderful internist with an amazing office and support staff…read more Unfortunately, she has demonstrated questionable business and patient care standards in her practice. When she decided she needed to downsize her practice to achieve better life balance, she did so through a LOTTERY. I mean puh-leeze. Losers in the lottery were notified by Certified Mail that they were being fired as patients. I kid you not. I had been a patient of hers for over 20 years, so needless to say I was shocked and disgusted by this insensitive practice. No need to try and get in to see her. She's not accepting new patients. And if she were, I would not trust her again.

I can appreciate "Fromage S's" disappointment in not being able to continue seeing Dr. Bunting in a…read moreprofessional capacity. However, I think her comment that "...[Dr. Bunting] has demonstrated questionable business and patient care standards in her practice." is WHOLLY inaccurate and unfair. I have been a patient of Dr. Bunting's for more than a decade and she is nothing less than the most knowledgeable, thoughtful and caring physician I've ever had the pleasure of dealing with. She is consistently up-to-date on the latest medical research and techniques and has on numerous occasions been able to correctly diagnose and treat specific conditions either missed or misdiagnosed by other doctors. Dr. Bunting made the tough decision to scale back her practice and as someone who struggles with their own "work-life" balance, I applaud her for doing so.

Dr. Renschler is amazing. takes all our concerns seriously and is thoughtful and kind. perfect…read moredoctor for our new baby

I love my NEW doctor ! she is smart,think out of the box & doesn't take you for granted…read more I have met many MD in our area who are busy thinking "highly" of who they are and don't make afforts to help you too much. now I'm vest in peace,thanks God - but not going anywhere else at the near future. :))

Dr. Wang is a wonderful doctor. I found her bedside manner excellent. She was very helpful in…read moreexplaining my diagnosis and offering different treatment options. I felt like she really listened and cared and I will definitely be seeing her again.

Dr. Wang is a great doctor who helped me with a tough health issue. I cannot say enough good things…read moreabout her!

Dr. Bradford Rabin, where do I begin? He is absolutely one of the best doctors out there. He is so…read morecaring and so kind. When I was in his office talking about some symptoms, I had asked him if he would talk to my sister on the phone... he did! They talked and he explained some stuff to her... of course it's medical and doctory stuff. He's very attentive and will listen to your EVERY NEED. I sometimes text him on the phone regarding some things, he would respond to me each and everytime. HIGH RECOMMENDED if you need a primary doctor, he is super smart. When the other doctor was on vacation, he assisted by ordering the tests I needed and the medicines that I needed to expedite what was wrong with me. He isn't my primary doctor but he is still willing to help me and figure out what is wrong with me. I feel he would be able to figure out what is wrong with me. Oh yeah, I only been to his office ONCE, all the other times were on the phone!!! Thanks Dr Bradford, you're awesome... I will recommend you to anyone that asks for a great doctor!!!

You won't find many doctors like Brad Rabin. I've been a patient for 15+ years and still pinch…read moremyself. Dr. Rabin is super-smart, perceptive, experienced and highly trained. His manner is gentle, calm, unhurried. In addition to treating the problem you're seeing him for, he will discuss any question you have about your physical or mental well-being -- nothing is off-limits. There is always time. His concern is the total person. It is genuine. He is tireless in his quest to educate each patient about his or her own health. He tailors his specific recommendations to you, and then he will push you to do even better, always within your abilities. Each time I see him, he references new studies or new findings and presents them as they relate to me. I leave his office with fresh motivation and specific actions to take to improve my overall health. Over the years, I have had to contact Dr. Rabin several times (I've used phone, text, and email) on urgent medical matters. He has always responded quickly and calmly, and was clear and decisive in his instructions. Throughout the COVID pandemic, Dr. Rabin has emailed his patients with his own thoughts on the latest quarantine, vaccination and booster research. I've passed these on to family and friends, who find them invaluable. Dr. Rabin is an exceptional doctor. I can't recommend his practice highly enough.

Dr. Gervin is straightforward, kind and a great listener…read more She asks questions, gets to the point and takes the time to know and understand what you need. She's also able to answer any questions you may have. I'm happy and super satisfied with the treatment she suggested. Thank you, Dr. Gervin!

Dr. Gervin is an excellent doctor. She's patient yet authoritative. I feel very comfortable seeing…read moreher even for the first time. Highly recommended.

Dr. Johansen goes above and beyond the level of service offered by other concierge doctors. Like…read morethe others, she offers same-day appointments and an easy way to reach her during the workday and outside of working hours. Dr. Johansen also listens attentively; explains your medical issues clearly; offers treatment alternatives; promptly orders tests and makes referrals; finds good specialists to evaluate and treat your condition, when necessary; and does additional research on your medical issues if needed. She respects your right to make the final decision regarding your treatment. Every time you see her, she seeks to connect with you on a personal level as well as a professional one. In 2023, I moved to a community 65 miles from Palo Alto. I kept Dr. Johansen as my primary care physician, knowing that I could reach her by phone or messaging and that I could drive over to see her when needed. I recently moved back to the Palo Alto area and I am so glad to have easy access to her clinic once again.

My experience with Dr. Johansen has always exceeded my expectations. She is perceptive, thorough,…read moreand diligent with follow-up. Best of all, she listens closely, takes the time needed to gather important information, and is compassionate. I'm so fortunate to have her as an advocate and partner in my journey to health!