Sorry to see the one bad review of this business, my dealings with the old manager were always…read morepleasant, but for the last six months (Chelan), mini storage has had new management who is extremely personable and responsive. It's great having a climate controlled unit easily accessible throughout the year (great snow removal) and plenty of carts available for easy movement of stored items. Yes, it's more expensive than many of the other local storage places, but overall is a great value based on everything they offer.

The manager of this place is so crotchety! He seemed angry that he was alive! Of course he could…read morehave just had a long bad day.

The owners were very helpful and worked with us to make an easy move. Great pricing and Kari is the…read morebest!

So we had taken out boat to Mill Bay Marina and was told that we had to replace the motor. Brought…read morethe boat home and compression tested it. IT just needed a plate on the engine. Posted this back in July. We have yet to receive the promised refund. Even though Debbie swore she put it through. We went back up there in early August and was rudly told she didn't even need to refund him. We are so disappointed in the lack of competence in the diagnosing and the customer service at Mill Bay.

Mill Bay Marine is excellent. Our family went to Manson for vacation and when we dropped our boat…read morein the lake it wouldn't start. I called Mill Bay Marine Monday morning and they said if I could be there at 2PM Aaron would take a quick look at our boat to see what the issue was. Aaron (shop manager) was awesome. Supper nice and helpful. Boat could not be completely repaired in time for our vacation due to lack of part availability. However, Aaron was able to provide a temporary solution that was safe and reliable that same day. His goal was to get us a working boat for our vacation. And he did that. In fact, Aaron and Frazier stayed about 90 mins (maybe more) after closing time to get us operational. They were slammed with work but were still so nice, genuine, and honest... and staying late to help ensure we had our boat during our vacation was over the top. Thank you Aaron and Frazier!! Office manager was also friendly and helpful. Recommend them to everyone.

We just used Pom-Arleau for a big move to Seattle. They were amazing! The care they take with your…read moreitems is exceptional - they really know how to protect and move every type of item, and will go the extra mile to make sure nothing is damaged. They showed up on time, loaded quickly, and delivered everything safely. The price was fair and clearly communicated. I have used other movers - Pom-Arleau was better in every respect.

I called to arrange 2 movers to load my moving truck and was told it was $180/hour and that they…read morewould be here at 9:30 am. They arrived at 10 and were very polite and helpful, easy to work with and took good care moving my items. They finished at 12:15 and told me the total would be $545. When I pointed out that it was 2 hours and 15 minutes of work I was told that didn't include travel time because they hit some traffic. $140 to drive their own car to my house. I challenged this and they took $50 off so I only had to pay $90 for them to drive to my house. I was not told that a 9:30 am starting time meant they would START driving to my location at at time and I was also not told the $180 an hour would be charged for their travel time as well. My neighbors are moving next month and so are my parents and they were both planning on using this company and now they refuse to because of this and we will be letting others know to avoid this business. Your stuff will be moved well but it will cost you a fortune depending on how much traffic they may encounter on their way to your house. If I was informed of this practice ahead of time I would have asked where they were located and what their ARRIVAL time at my residence was going to be so I could estimate how much extra it was going to cost me because $140 to drive to my house is crazy.