Century Link is the worst company that I've done business with and if I could give them lower than 1 star I would. They've overcharged me over $500. They originally refused any refund even though it was wholly their mistake. After calling and contacting through chat over and over I was given several different stories and the refund was denied. I persisted in calling and contacting them and then turned them into Better Business Bureau and The National Trade Commission. Yesterday in signing into my account I found that half of the money was refunded. No explanation, just a credit to my bill. CL has NEVER offered any written communication with me over this issue, they refuse to give written communication for what the refund was for, how much it was, etc. It's left up to me to call in and go through agent after agent before getting someone who can access the information about the refund and explain it to me. At this point, and even after several calls to have a modem that I don't have and some insurance type plan that I never asked for removed from my bill the OVER CHARGES are still on my bill! Because the overcharges are still on my bill I removed CL from auto pay and didn't pay my bill right away as I considered any recourse that I may have had. In the weeks time I allowed my bill to lapse the refund for half the over charges were credited to my account and that money was used to pay the lapsed bill.
Let me make this clear, they refunded me half the money from overcharges and then turned around and took part of that refund to pay for a bill still containing the overcharges!!!! It took well over an hour of chat and phone calls to get that money supposedly credited to my account. I say supposedly because again they will not provide me with confirmation emails, adjusted bills, nothing to confirm that this money has truly gone back to my account.
They refuse to send a check for the portion they did refund saying it can only be credited to my account.
I'm currently stuck with this horrible company due to my rural location and the money on my account, but have contacted lawyer in class action suit.
Beware of Century Link!!!!! read more