Nicki and Cameron are fun, fast and energetic. they have always helped me with MoneyGram and…read moreasked me if I wanted a loan I just came in for a money order but I'm looking forward to do a loan with you.

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They don't try very hard to get u approved so if ur credits bad they wount even try to helpread more

Most uncaring bank I've ever dealt with when an issue comes about. Their ATM ate my card after…read morehours (like I'm sure many others). The screen looked normal then after a couple minutes after eating my card and hit trying to hit keys, the screen went black. I called the 800keytoyou to get help. I had no gas and no money. I sat for an hour in front of the machine while holding on the phone and then talking to them. I was afraid it would spit out and someone would get it. I started to cry while talking to the guy saying what am I suppose to do for money. I work 12 hr shift. Saw hours as the bank. He said he was ending the call. I said I wanted a manager. He said he's ending the call and hung up. So I had to call and wait another 20 minutes to talk to someone. She said all they can do is close the account and reissue a new number which can take up to 7 business days. If I need money go into a bank. I said what am I suppose to do if I work those hours. Sorry is what I got. But she'll expedite it and credit the $23 charge making it up to 5 business days. Over a week later I called back only to find out from the girl that it's been in transit for a week by my location. I said that means it's lost. Can you call them? She replied they don't do that. Fine. Can't I talk to s manager? They can do it. It's a 20 minute wait. So I got the tracking number to do myself. The wrong number after I repeated it back and she saying it was correct. Ups tracked it. I told the guy that means it's lost. So they had to open an investigation that would take up to 3 days. Finally a couple hours later I called key bank back and told them to void that card and expatiate a new one. In that conversation I came to find out that the $23 charge was never credited. So she did and would check the next day for that charge to credit since it automatically charges your account. She told me I'd have to sign for it which I wasn't told before. I told Er to note the system to allow time for someone to get up and go to the door. I'd have my father there since I had to work. Well, I ended up staying home from work the day it was to deliver (today) so I can get it to pay my bills (since that card number is what's in the system) and buy food to eat. After sitting around I called to find out what was going on. The guy said no tracking number yet (means it didn't ship yet). Maybe Monday. I said I don't understand the problem. The first time it shipped the next day. It's been 3 days. When didn't it ship? That doesn't work for me. I took off of work. I want a manager. Please hold. Then all of a sudden he sees a tracking number. Apparently they tried to deliver it. Doubt it. I have 2 100lb dogs that bark if you walk on the other side of the street. Call them and redeliver it. Sorry. Nothing we can do. Told him he's a manager. There's plenty he can do and chooses not to. I've gone over two weeks with no money and no one cares all I get it sorry. No one taking that extra step to help. I said I don't think they care about their customers and to give me one good reason why I should stay and not go to Chase. His response...we care. I sad you haven't shown it yet. It's like having my money held ransom. No eating or paying your bills. But we care. Give me a reason to stay. Nothing they can do for me. I said there is but choose not to. They need classes on how to be sympathetic and empathetic. That he was a manager and could even come up with a good reason to bank at Key. That he had a text book response and didn't believe it himself. I asked him his name, Ron, and said when they ask why I'm asking my money out it's because of him. That I was sure Chase would be willing to take my money and help me out. I then followed up with UPS and told them I need this redelivered today and to have the guy ring the door bell since I'm sure he knows how. Even put a note on the door. (So mad could barely write.)

I called the KeyBank corporate headquarters this morning to request the contact information for the…read morecompany's legal department. The individual who answered the phone was extremely rude! When I asked to speak to a manager, he hung up on me. I called back again to request a manager and instead I was transferred to a local bank. I am in shock at the level of immaturity and the lack of customer service. So disappointing.

Customer Service Unreachable and Useless. I received a letter for the first time on February 8th…read morestating that my hazard insurance information was missing, and I rectified this issue on February 9th. The lady I spoke with on the phone sent me an email with a number and instructed me to reply to the email with the necessary file. After sending her my insurance information, I never received a reply. One month later, I received a FINAL notice repeating the same message but without details. My agent had to call many times to finally speak with someone to understand what the issue was. The lack of detail in the letters, the failure to respond to my email, and the absence of customer support all indicate a significant problem, leading me to decide that I do not wish to be your customer in the future. This is a new low for your company, so disappointing it's unfortunate.

Every month I call to check checking account and request to use ATM card in Israel so travel agent…read morecan credit my atmcard. It takes a long time to get a real person on phone. Most are unccoperative. They verify and leave me on hold and then usually hand up. It usually takes a hour from abroad and many calls to get anything done. They write me letters answering my complaints and they cover up their terrible attitude and performance.