Update: 12/10/2019 My fiancé was told last Monday that he would receive a call within 72 hours…read moreafter calling the corporate office. It's now been 2 weeks and we have not heard a thing. Additionally, I sent an email the same day to the mailbox replied in the response from customer on this review so he can be contacted securely which has not happened either. Go figure.
My fiancé took his vehicle here on November 4th where various work was done. This included a coolant filler neck, a cooling system flush, rear brakes, rear rotors, a right side wheel bearing, and a power steering test. (The dye was inserted and and we were advised to come back at a later date because the leak could not be located). Also TPMS and engine sensors were replaced.
The car was finished same day and ready for pick-up. To his surprise, the check engine light sensor was still showing on the dash.
Fast forward to November 18th on his way to dinner with family, the car completely cut off. We tried having it jumped, but our conclusions led us to believe that the alternator was bad. It was towed back to Bob Sumerel, where the alternator was replaced, and a new power steering line was installed. He also paid for a power steering system flush. We received a call two days later on November 20th that the car was ready. Within hours after picking the car up for the second time and being assured that everything was installed correctly, the car once again cut completely off. It should be noted; this incident occurred while my fiancé was on his way to pick his daughter up early morning for school. After some highway travel, he departed his exit, and the car cut completely off in middle of the street, which led presumptions again to a bad alternator which was supposed to have been replaced. Thank God he, nor the kids were with him. Furthermore, thank God he was not on the highway, as I am sure you can imagine how dangerous this could have been. Once again, he had the car towed to be serviced.
During the third inconvenient trip for repairs, after being told twice previously "the repairs had been made", one of the mechanics expressed that the "new" alternator had went bad. It was also expressed that one of the certified mechanics had taken apart the coolant hose, and forgot to connect it back, which led to coolant being leaked out of the car. The alternator was replace again, and the coolant hose was reconnected. At this point, it is questionable whether either parts were replaced in the first place as promised. It's also unknown why the additional issues weren't found during the first or even the second visit as the same issue was reoccurring. Furthermore, after retrieving his vehicle we noticed a substantial amount of gas used, and a car freshener which was on the drivers side is missing. Additionally, we also observed that the vehicle was leaking coolant fluid, and the shift lock released button has disappeared, (must have been popped to loosen the steering wheel when the car was completely dead). Lastly, the engine plate was not put on correctly, leaving the engine partially uncovered and the positive volt cover from the battery is now missing, causing the battery's positive cables to be exposed.
In conclusion, after almost $3,000.00 in repairs and towing charges to now notice things missing, leaking, used, and not professionally completed; to say we are upset is an understatement. This is a business he has entrusted to conduct honest, reputable, and reliable work. To be inconvenienced, not once, twice, but three times, is preposterous and after reviewing previous YELP reviews, it appears we are not the only customers who were deceived by this company.
