I visited this branch on a Thursday afternoon. You could not walk into their lobby (I'm assuming…read morebecause of COVID). They had one of the two drive through lanes open and there was one car in front of me. It took a considerable amount of time for them to finish helping the car in front of me. Then when I pulled up there was not anyone at the window and I had to wait several minutes for them to return. Once I was helped the process went smoothly.

I personally have loved all staff at this Colerain branch. I specifically want to give a shout out…read moreto Jacob! He used to work at on old branch that closed, and I'm so glad to see him working at Colerain. He's always efficient, attentive and informative. Very good hire!

Is it just me, or does something about the slogan "the curious bank" make you think that 5/3 has no…read moreidea what they're doing? It concerns me, because this is the most convenient bank to use in Cincinnati, and so I use it. It seems like they do a lot of things differently from other banks. I'm not sure if that's a positive or a negative, but my experience has been that banks do things a certain way because it works...normally. I can't say that I've had any problems with the people at this particular Fifth Third, though I've had problems with other Fifth Third employees at other locations that haven't fully disclosed all of the pertinent information about their products (including certain fees and the proper definition of some bank products - I was once told that a Fifth Third Visa Credit Card was merely "over-draft protection", for instance). CD rates here (and some other banks as well) are currently laughable. You're better off spending your money on a new car or hiding it under the mattress or investing in the stock market, quite frankly. I'm also annoyed that they don't put the day's date up in lobby, instead they put the date of the next bank business day (the day when your deposit will go into effect). I can't say Fifth Third is particularly bad, but I don't think it is my first choice in financial services. My advice, if you are thinking about becoming a Fifth Third customer, is just to ask a lot of questions and make sure you know and fully understand what product you are getting.

My local car dealership arranged financing my car through this bank... nowhere near my home in…read moreWisconsin. It was not with this branch specifically. First, I contacted them to see how I could make additional principal payments online. I was told to go ahead and make payments, and then call them to move the money to principal. I'm doing these kinds of things at night, after hours, and I don't want to have to remember to call them the next day. So my comment is: their website and system are not conducive to handle transactions efficiently. Next, I've tried calling them. Their phone number asks for a PIN number. I only have a loan with them, so I don't have a PIN. Maneuvering their phone system to try to speak with someone is inefficient at best. Next, I moved my loan to a local credit union. I inadvertently forgot to cancel my automatic payment to 53. Now, trying to get that money back is dragging on and on. They have had my money for 13 calendar days, but I'm told I have to wait 10 business days to have them mail me a check. By the time they process my certified check refund, it will be 3 weeks. I have contacted them and they say there is no speeding up that process. Meanwhile, they hang onto my money for no apparent reason. Poor system. Poor customer service.

I've always had relatively good luck with Huntington…read more They tend to be upfront about any potential fees for their accounts. Staff at this location are very friendly. I wish their Saturday hours were a bit longer. Sometimes it can be difficult to hit that morning window. I've been too late and too early in the past.

Awful. They refuse to apply payments in accordance with Reg…read moreZ. They ignore requests for itemizations They misapply payments They attempt to collect on false debts their system creates They force you to file CFPB complaints to respond, and then they dont resolve the issues Kelly, in the escrow department hung up on me for asking about  my escrow Brooke Veeneburg ignores emails Sue Roberts in the Executive VP office is nasty. NASTY The whole company should be audited If I could force them to sell my mortgage I would No way would I ever open up a checking or savings account with them They are the absolute worst.

Worst lender in all of NKY and Cincinnati Loan officer lead the buyer and agents to believe the…read morebuyer was qualified until day before closing. When a loan officer with credibility look at the buyer score and income to debt ratio we found out the buyer would not and could not have qualified!

From the owner: New Foundation Savings Bank was founded over 125 years ago. In that time, we've seen many changes,…read morebut still believe that personal service matters. While offering modern conveniences like Touch Banking and Card Valet, we pride ourselves on knowing our customers by name. Our goal is to serve the needs of our community by offering financial products that are competitive, easy to understand and supported by our local team of experts.

If I could give zero stars I most definitely would!!! WORSE and I means WORSE experience I've ever…read morehad at a bank. I'm in town visiting family for my nephew graduation and needed some cash for a money bouquet. I also wanted to open a couple more CDs totaling $150k. I'm from Akron and the branches up there are respectful and greets you immediately when you walk in. I've never had a problem with ANY U.S Banks. This branch was not it! I walked in and complete silence besides music. I thought the branch was empty so I started looking around to see if anyone was there or not. I'm not the type to just walk up on anyone if they are busy. I looked around and saw someone so I headed back in the line to wait my turn. Well who I thought was a heavy set male with colored hair turned out to be a female who was EXTREMELY dismissive. I stood in line where she could see me and she saw me. Soon as she saw me she put her phone down and started typing on her computer pretending as if I wasn't standing there. She looked up saw me and did not acknowledge me. Someone pulled up to the outside drive thru (they were NOT there first) and she immediately got up and took them while I've been waiting. Another female came from some back room but was on the phone, looked over at me and went upstairs also not acknowledging me. I finally had enough and decided to leave. My family warned me this location is extremely rude, lazy and dismissive. This was ridiculous and completely unnecessary. I'm not even the type to write long drawn out comments but whoever is in charge need to fix this and them!

I was very dissatisfied with the service that I received from US Bank, during my last transaction…read more On Tuesday, I made a deposit, at the Mount Healthy Branch. This morning, I noticed that these funds were not showing on my account. I called customer service and they also told me that they could not find the transaction. They transferred me to the Mount Healthy Branch and they told me the same thing. I then told them that I had both the deposit slip and the check stub from the transaction. Unfortunately, they neglected to tell me that this was a problem that more than one customer had faced today. So even though I told them that I would be coming to the branch with my check stub and deposit slip, this was going to be a futile adventure. Apparently, they were unable to find the paperwork of one of the tellers. I even had to listen to a heated discussion by the tellers present regarding the whereabouts of the paperwork. After being told by one of the tellers that the bank manager could possibly deposit the funds into my account, I was then told that would not be possible. To cap this off, I was then told that I could not cash another check because the other funds were not showing in my account. I find it difficult to believe that if I am being told that the funds will be deposited, that at least a partial amount of the funds cannot be made available to the customer. But if paperwork cannot be found, how would it be possible to get the funds deposited at "anytime" if there is not documentation to back up the transaction. This has caused me great concern because I am thinking that I will run into this same situation on Thursday along with a different answer as to why the funds have not been deposited.

Years ago, when I opened my account at first financial, it was always the same people working. Over…read morethe last few years there have been new faces every time I've gone in. I will admit I haven't gone in as much as I used to. The ATM at this specific location is horrible with taking in deposits. it takes a very long time and many tries for it to take all the money. I tried to go with a person today and I sat in the drive-through for seven minutes. I was in a hurry and had to request my money back. After pressing the button to get my money returned, it still took several minutes for them to respond. There had been several people in line at the ATM and knowing I had a deposit that is why I did not go that route, knowing it takes a very long time to get the money to go through. You also have to set up preferences every time at first financial ATMs, which is very annoying. That step should just not be there.

OBJECT: WE ARE VERY HAPPY WITH YOUR ASSISTANCE YESTERDAY!…read moreTHANK YOU FOR YOUR PRODUCT / WE ARE IMPRESSED & WILL RECOMMEND YOUR SERVICES & PRODUCT. Dear Mr. Erik-Paul.Hoffman Business Accounts (General topics), Officer at Chase Bank. Thank you for your helpful advice! We were impressed with your presentation & wisdom! You successfully answered all of our questions and alerted us to new plans! If we can help in any way about sharing this information, please feel free to contact us. Postscript; we also contacted our clients, partners and YELp , about your capabilities! Sincerely, Doctor Jxxxs xxxxxx xx. and Cxxx x. 513-568-4269 jnexxxxllc@gxxxil.cxm

This morning we walked in, cash in hand, to open a joint bank account with Chase. As we waited a…read morecouple left to "go home to go get correct paperwork." Instead of the manager seeing us to open an account, the manager announced to the entire store that they will not be seeing anyone because that other couple is going to be returning after they go home, find their paper work, and then drive back. Not only is this poor customer service, but Chase must not be hurting for new customers, we will be going else where for our banking needs.