I would rate this place as a negative if possible. Food was cold and the service was worse. I know this is a new establishment by a few weeks so by now the kinks should have been worked out.
Issues with this particular Checkers:
1. The location
Not sure whose idea it was to put this restaurant in that location but it was not well thought out. I see major car accidents in the future due to there not being a turning lane and no indication that the drive through line spills out into Fayetteville Road. Can not believe this was approved by the city!
2. The employees
I am speaking specifically about the person on the intercom at the drive through. Perhaps she missed the training day when employees were told that if you keep it keyed up then customers can hear you and everything going on around you. I could also hear her confusion and the confusion of others regarding my order.
3. This is not a fast food place even though it is advertised as such
I sat in the line for 30 minutes before reaching the intercom. Once I could hear what was going on inside then I realized why it takes so long. No one knows what they are supposed to do. I did an online order while sitting in the line because I couldn't get out of line to leave but didn't want to be one of the cars that was asked to pull up once I did the order at the intercom. There was at least five pulled off to the right waiting on their orders.
4. Parking spaces
When your drive through line is directly beside the parking spaces and that line is always backed up then there is no way out of that spot. You will have to sit there until the store closes because no one will let you out and even if you did get out of the spot then you are still stuck in the line.
5. The food
It was cold and honestly not good. I threw 75% of it away. The only reason I ate what I did is because I paid $13 for it. I ordered a Coke but was told at the intercom that they were out so I had to get a Powerade.
As I stated previously I was able to do an online order so once I got to the intercom, I told the person on the microphone that I had placed an online order. Now mind you, there's a line behind me that extends well out into the highway and in front of me I am blocked by at least 10 other cars, not to mention the ones pulled over because they are waiting on their orders. The person on the intercom tells me that I have to park my car and walk up to the window at the front to pick up my online order. I told her there was not anything on the website stating that that's what I needed to do and that I will just pick it up whenever I drive around the building. She proceeds to tell me "No, that's not how it's done" and that I'll have to park. I told her that I was canceling my online order and I'll just go ahead and order now while I'm at the intercom. Chaos ensued and I could hear it all on the microphone that was keyed up. No one knew what to do because I had an online order and I could not walk up to the window to get it because I was blocked in by tons of cars. The common sense solution of just handing it out of the drive-through window was just so overwhelmingly complicated for this group of people. The person on the intercom tells me "well your food is ready so you don't have to place another order we will just walk the food out to you" which is what they did but I still had to wait in the line because I couldn't get out without going through the line. Yes, there is some space to drive on the other side of the cars once you get past the intercom however when they have other customers sitting there in those areas waiting on their food, it is impossible to get out.
I will NEVER, EVER, EVER eat at that location again even if the food is free and delivered to my front door by the CEO of Checkers. Overall the food and service are terrible so don't waste your time, money or energy at this location. Just keep driving towards I-95 and there is a Burger King on the right and a McDonald's on the left. read more