they claim to cash checks but when going up there they do not offer that service. very misleadingread more

Came in to cash two checks as some lady in a shower cap was locking the front door and said sorry I…read morewon't be back until 3 PM, I can't help you. Who closes a business at 2 PM for an hour?

Citizens is a full service bank run by a great group of people serving all of Polk County with a…read morehands-on, local touch.

Love this bank! Got a line of credit. Generous estimate on our home. Great staff. Friendly,…read morecourteous, knowledgeable. Many products to offer. Business or personal. Wish they had more branches.

I would guess the majority of people dread having to visit the bank, for any number of reasons. It…read morehas the stereotype of being stuffy, uncomfortable and typically unpleasant. But I have to say, this Combee Wells Fargo location is completely the opposite of that. I've had to stop here for various reasons and it's always been a pleasant experience. From stopping at the front desk for help to booking an appointment for an investment and advice, the workers here aren't your typical lacking personality, unfriendly type. They're pretty lively and always super helpful. Jose is the banker I've met with and he's just a charm. Such a sweet and genuine person who wants to help advise in whatever way he can.

I haven't stepped in a Wells Fargo in awhile. This location was clean and the staff were very…read morefriendly, even with a growing line they were still attentive to each customer. They would have gotten 5-stars if it weren't for the fact that the teller entered our check information in wrong and therefore it couldn't be verified. So we left, made some calls and had to pay an extra $60, I feel like she's to blame.

Misty Was Super Great Explain All Details Known To Me And…read moreNot Known To Me Super Patient And Friendly Shelly & Marybeth We're Awesome As Well

From the owner: InstaLoan is your go-to, local lender when you need funds fast. You can be Insta approved for your…read moreloan and have the funds you need in as little as 30 minutes. With InstaLoan, you can keep driving your vehicle while repaying your loan because we know life can't be put on hold.

Customer service sucks and its taking a very long time to get my account up and running you can…read moreimprove everything

Very welcoming when I came in the branch to open an account. I ask several questions and they…read morehapply answered for me. The teller was Desiree and I feel she is truly a loving personality. Also I would like to compliment Yadira who finished my account and provided my debit card and was so happy to help me . Thank you MIDFLORIDA

I waited in the lobby and it was a complete waste of time. They do not truly accept walk ins. They…read moreonly help you if they happen to have availability, and they do not tell you that upfront. If you actually need to see a banker they push you to make an appointment, but they still let you wait without communication or a realistic expectation. For a bank that wants my deposits and investments, this level of service is unacceptable and disrespectful of customers time.

No customer service skills. Forget about a hello or thank you. They are all too busy laughing and…read morechatting. You will even hear the occasional F word. The Branch manager Angela does not seem to have any control over her employees. Might be time for her to be replaced!

This is a great bank to do business with. Lynnwood Smith of Mortgage Banking Associates introduced…read moreme to Wauchula State Bank and they did more for me than any other lender would or could. I love Wauchula State Bank and Mortgage Banking Associates.

From the owner: Crews Bank & Trust's full-service branch conveniently located across from Munn Park in Downtown…read moreLakeland, offering trusted financial solutions tailored to your life and business. We proudly serve the Polk County community with a comprehensive range of services, from personal and business banking to competitive mortgage loans, flexible HELOCs, and wealth management. Our unique bank lounge creates a welcoming space that fosters meaningful partnerships with local business owners and professionals. As a Florida-based community bank, we blend modern financial tools with a personalized, hometown approach. Visit us today - or explore our secure digital banking options - to manage your finances with confidence.