Since posting the review below. A very good customer liaison person from Fantastic Services has…read morebeen in touch to offer wholehearted apologies, full refund and gesture of recompense to my mum. This does not alter the service I received, but credit due to the customer services for trying to put it right, if a little late, and to the power of review services like these... I booked two cleaners for 3 1/2 hours to deep clean my mum's flat. I explained she was very elderly and the rooms were generally very clean but they needed cleaning in the corners behind cupboards et cetera. The cleaners arrived an hour early which was a big problem because I wasn't there and I'd planned to take my mum out before they got there so she wouldn't become distressed. Also, I wasn't there to instruct them and they began doing things which didn't need doing. They then tried to leave after only two hours despite me paying for 3 1/2. Even then they left early after three hours and when I came back, everything I'd ask them to do was still filthy. They've done some hoovering and some cleaning of areas which were already clean but had not even reached behind any of the furniture to clean the parts I'd specifically ask them to do. They refused to refund me even though they didn't do the full-time and definitely didn't provide the service I've asked for. I'm now in dispute using section 75 to get my money back.

Complete waste of money. The cleaners were confrontational, lazy, and spent half their time on…read moresmoke breaks. They barely touched the house and spent 2 hours doing "nothing" in a tiny bathroom. When challenged, they started shouting. Management is even worse--they waited until their 48-hour claim window expired to reply to my complaint so they wouldn't have to refund me. Absolutely disgraceful behavior

The owner is a very nice business person to deal with. They are very competitive on price. Which…read moremakes their customer service and communication an unbelievable value.

From the owner: Groundteam Limited is a professional garden landscaping company based in London and an accredited…read moremember of the British Association of Landscape Industries. We have an experienced team that works confidently with all types of hard and soft garden landscaping (Artificial Grass, Decking, Driveways, Fencing, Garden Features, Garden Design, Groundwork, Lawns, Paths, Patios).