Do not recommend. Towed my car and left a dent in my car. Extremely disappointed in their service…read moreand hours

I was driving down the road minding my own business just now on Big Bend when one of your a tow…read moretrucks came out of nowhere driving ridiculously. I don't understand the aggression. After a few blocks, there was enough room where I could put my signal on to safely get over & turn right. The tow truck driver was NOT happy with that for some reason.. All while towing a silver SUV mind you- which is another persons car on the back- they were driving aggressively & very closely to me at that point where you could hear the person revving their engine over and over. They were also going so fast on their own turn, that the car on the back of the tow truck about tipped over off of your tow truck. Come on! Do better. People need to chill out. There was no reason for that. Thank you for reading.

My husband and I had a flat tire on 155 northbound at mile marker 6 on 11/2/2024…read more Our insurance representative called R & B Towing in Pontoon Beach, IL. We immediately were sent a text from them with an app that told us how many minutes it would take to reach us! R & B Towing arrived 17 minutes later. The gentleman immediately got straight to work taking out our spare, inflating it and changing our tire. He then followed us to the nearest Walmart to get a new tire. We were so impressed with the work ethic of the man and also his caring for our safety!! R & B Towing and the service employee deserve 10 stars! へ

Great people, went out of their way to help! Professional, great equipment! Highly recommend!read more

I started my policy 7/3 and tried to cancel my policy on 8/3 and they took my money...almost $150!…read moreThey received payment and rendered no services to me of any kind! There is no excuse for this. Probably a million dollar company-now I see how they make their money!

i can't say enough good things about all night towing…read more i had called dave about a non running 1985 alfa romeo that i wanted brought to a shop. technically on a holiday. i called and asked when and if he'd be able to help. i called at 9am, dave showed up at 11am. i was amazed. dave backed the truck up perfectly up our narrow driveway, car went right up the flat bed, secured on, strap wrapped on to keep the loose hood from flying off and off they all went. met dave at the destination, again flawlessly backed the flat bed in the perfect location to be able to just push into the shop. personable, friendly, great service, top notch guy and seems to very much care about customer satisfaction highly recommended bonus points because it was pouring rain halfway through

My 2013 Kia had a dead battery. Checked the reviews on towing services and settled on All Night…read moreTowing. Called and spoke with Dave and he said he'd be out in an hour. Sixty minutes later he showed up and got the car started but it would not hold a charge. He brought a battery "just in case" but it did not fit properly, so Dave had to go back to where he got the battery from and took the dead battery out of my Kia to make sure the new one matched. He was back an hour later and installed the new battery and all was well. Dave is terrific...one of the nicest guys you'd ever want to meet. I kidded him how we all had towing service horror stories and that would not be in my future now that I have Dave on my speed dial. He is great in every way....and a big thank you to Dave for his patience and everything he went through to get me up and going.

Great people great service. I've used them 3 times now and today I had someone come out to jump my…read moretruck and an hour later I had to call again for a jump and I think it was the owner.. was there in 7 minutes gave me a jump and didn't charge me anything the second time when I tried to pay. Really stand up guy. I'm not one to leave reviews but can't say enough good things about AC Towing. Top notch

I just had the most amazing experience with Lance. He arrived quickly to my steep driveway, loaded…read moremy Jeep quickly, and was very cautious for me, because I walk with two canes. He is knowledgeable, personable, courteous, and friend. Best ever---thank you, Lance, and AC! Suzanne Wakefield

If I could give zero stars, I would…read more My Kawasaki Ninja 650 has been at Jim Trenary Motorsports for about two months, and the entire experience has been frustrating from start to finish. Communication is terrible. I was told on at least 15 different occasions that someone would call me back, and I only received one callback--and that's because I kept calling them repeatedly. The biggest issue was the diagnosis. It took them about three and a half weeks just to diagnose the bike. Their Kawasaki technicians couldn't figure out the problem, even though I told them from the beginning that it was likely a welded gear caused by overheating, which is a known issue on Ninja 650s. Instead, they diagnosed it as a clutch plate issue and ordered parts for that repair. After waiting over a month and a half for the repair, they put everything back together and the bike had the exact same problem. The original diagnosis was wrong, and the bike had to be torn back down to address the actual issue. Adding to the delays, after the parts for the first repair had already been delivered to the dealership, I was informed that they had been misplaced in the parts department. From what I was told, a newer employee accidentally misplaced them. I understand that mistakes happen, but it still resulted in additional delays to a process that was already taking far too long at that point. What frustrated me even more was that after the correct parts arrived and my bike was waiting to be reassembled, I was told the technician had started working on a different project and would not be able to get back to my bike until the following week. After my bike had already been sitting there for nearly two months, I found it hard to understand why a newly arrived project was being worked on before a customer who had already been waiting that long. Even after the second repair was completed, I still wasn't contacted. I had to call them myself to get an update. During that call, I was told the bike was back together and only needed a test ride before pickup. I was then told it should be ready sometime that week. Overall, the communication, diagnosis, turnaround time, and customer service were extremely disappointing. I spent weeks waiting for callbacks that never came, dealt with a misdiagnosis that could have been avoided, experienced delays caused by misplaced parts, and repeatedly had to call for updates myself. Based on my experience, I would not recommend Jim Trenary Motorsports.

I would give it no stars if I could. The customer service is bad all around. The wait time was…read moreridiculous and when I called up there all I could get was a voicemail. For this to be a private business the owner is very arrogant and rude in how he talks to people in general. Very bad communication all together I can see why this business only has 2.5 stars. I have heard worse from previous customers as well and wil not be using them ever again.