I highly recommend that you avoid using this company if you value your safety.
My girlfriend and I had gone up Paris for the day as I was proposing to her. The day was amazing and everything went to plan, until the journey back to the airport. There were no trains from Paris to CDG airport so we were stuck at Gare Du Nord station trying to find a bus. After several failed attempts we decided to get a taxi so as not to miss our flight. Google Maps suggested Chauffeur Privé and said it would cost around 45 euros. So I downloaded the app and managed to find a taxi driver nearby.
After we booked, he called to say he was nearby. He came in good time, despite some traffic and confirmed that we would get to the airport in time. I was happy with this, but I was soon very alarmed by his driving. I know that Paris has a reputation for erratic drivers, but he was beyond that. On 4 different occasions throughout the journey he nearly crashed into other cars. On two of those occasions he raced after the cars and wound his window down to hurl abuse at the drivers, gesturing and swearing. While doing this he did not have his eyes on the road. We felt very unsafe. He did get us to the airport on time, but we were a bit shaken up and it was not a nice end to what had been a lovely day for us. I then learned that I was being charged 75 euros for the journey which I find appalling as I was quoted a cheaper price.
I complained via the app and was at first offered an email apology. Then after expressing my dissatisfaction again, I was offered 5 euros of credit to my account on the app and 200 loyalty points. I explained that I have no use for this as I was only visiting for a day and will not use the app again, but they didn't seem to care and said they could do nothing else. I also think 5 euros is a disgusting offer as they had hiked up the price so much in the first place and also showed how little they care about the safety of their passengers.
If you value your life and your money, use another company such as Uber or a local taxi driver. If you use this company, you'll probably live to regret it, if you live at all!
André read more