Finally, a psychiatrist I can relate too. Dr. Robert Redondo actually spends the time with you. He…read moreeven ordered blood work on me and actually found Lime Disease as the cause of my mental illness. Great staff and a beautiful comfortable office...more like a living room. And yes, he accepts Excellus BCBS.

Chas I. ,who posted the only comment, is Dr Redondo's billing person and is horribly unpleasant…read morerude. Having employees leave comments.....shameful.

Best Psychiatrist in town. Goes above and beyond for you. Never looks at his watch...gives you the…read moretime you need. I couldn't believe it when he ordered blood work on me and Lime Disease, which my 5 minutes with my doctors PA missed...imagine that! Finally, a real doctor who actually cares. He does accept Excellus BCBS :)

I had a lot of trouble getting to talk to anyone on the phone; Kept having to leave voice mails…read morewith no return calls. First Appointment cancelled 20 mins before scheduled time. The second and third reschedules were also cancelled the same day of appointment. Three strikes your out! I've just wasted a month trying to get my son help and now I'm back to square one. I'm so disturbed and disgusted with lack of courtesy and professionalism.

From the owner: Rely on Allison L. Giordano for Compassionate Family Therapy Services…read more Start your personalized treatment plan in Rochester, NY Allison L. Giordano, MD assists patients ages 4-21 in the Rochester, NY area who are suffering from various cognitive, behavioral and mood disorders. She provides: Medication management | Cognitive behavioral therapy | Family therapy | Supportive therapy | Dialectical behavioral therapy | Psychoeducation | Social anxiety treatment | Exposure response prevention therapy | Exposure and Response Prevention Therapy | General anxiety disorders treatment | ADHD treatment

DR FOTIOU in my opinion does not care if you live or die, I go for ECT and had to take a break…read morebecause the pain was so bad, she replied I do not feel pain because I am sleeping during it. Anyone who has ever had ECT knows how painful it is for days after, it was listed in my record that the medication I was on was crucial and that I have tried every other medication, she refused to give it to me even though It helps with my cutting and suicidal thoughts, I can't get out of bed or stop crying and see know hope anymore. She refused my diagnosis and refused any help at all besides talking. She is an absolutely horrible person and dr., do not go to her or send a loved one to her.

They put me in the hallway with a curtain across from the little kitchenette. It was loud, the…read morenurses would talk really loud. And it was just a horrible experience if I was supposed to get rust. I was b*******. I didn't even have a real room. And I'm sure they're gonna charge my insurance for a real room. No TV no freaking door. This was so unfair. The nurse is taking care of me. Were great. They couldn't do nothing for me being stuck out in the corner. They don't even like it.

ED I came in septic Had to wait gpurs in hallway bed. It took them 2 days to twll me I was septic…read moreand start my antibiotics. Funnaly got me a bed in obsvitory. I am a diabetic and had to ask for my insulin multie time. My fever was not handled with medication unless I asked. All around wait times were 45 min or longer. I had to go to bathroom very basd and couldn't walk by myself as I was to weak,and almost messed myself trying to get help to bathroom. Never again will I go to this ED again.

Updated 1/8/24 from 12/14/2023 post **changed from 1 star to 4 stars**…read moreAbout a week ago I received a call from someone high up in the Gavia organization. She has been everything you would want from someone who wants their business to be successful, listens to both sides and recognizes that the facts are probably somewhere in the middle. After listening to my and my daughters' experience we have worked out a new arrangement that my daughter is comfortable with. I appreciate that not only did she hear what we had to say but she also was respectful to her employees. The follow up, calls and texts have been great and I hope moving forward those involved learn how good communication can work out well for both "sides"

The Good: I used to get my mental health care from this facility. My therapist at the time seemed…read moregenuine with their level of care, and their type of questioning was actually very helpful as it had been followed up with planning and a very direct path on how I could help myself. I did learn a lot and I am grateful for that period of time. The Bad: I had been referred to different types of group therapy. While I was hesitant, I still went, because I'm there to help myself. What I found in group therapy was a complete mess. It was very quickly apparent that the loudest person in the room would hold the floor for the whole session. This is so incredibly frustrating when you just feel like you're in a session to have someone say the same things every week, have the same problems every week, and have them hold the floor every week. It was beyond disappointing. I backed away from group therapy but still maintained my standard therapy sessions. My father got incredibly ill, very quickly, during this time. I had to travel a lot and ended up cancelling appointments due to the fact I was out of state helping my mother cope with my father dying. I got a call during this time that my therapist was no longer with the practice. That's fine. I still needed help and I'm not shy to having a new therapist, especially with the trauma of my father dying. What happened at that point, is I got a lot of automated phone calls and texts. I responded to all of them. I got a single call back at some point letting me know that they had found a therapist that could work with challenges. Then a couple days before my scheduled appointment, I got a voicemail saying that the therapist couldn't take me on. Then it went back to the automated phone calls and texts, with no way to actually reach someone. This went on for months until I received a letter in the mail stating that they were terminating me for non response. Completely baffling and beyond frustrating. Here I am, burying my father, responding to these automated things, and I get a letter saying I never reached back out. Heartbreaking. To sum it up, my therapist when things were good was actually great. Now reading other reviews, it's pretty clear that Gavia in general has a very difficult time with HIPPA violations and the general nonchalant environment when people need help. And reading some of the stories, I've definitely had other people walk into a session. However, I was lucky enough that the session would essentially pause and nothing was discussed in front of me, at least. But looking back, I wouldn't do it again. The therapist was good, but it's outweighed by layers of bad. I would honestly be careful if you care about your mental health: I'm not sure anyone reaches out repeatedly when they are stuck in limbo from the office, just to have a letter reach their house saying they never did.