I was recommended to this place, but honestly, it's a complete joke. I first met them at the…read moreChattanooga Boat Show, where they were polite and seemed helpful. I brought my boat in to get it de-winterized. On my first visit, a Tuesday, they were friendly and told me to leave the boat in the back, assuring me it would be ready by Friday.
A week later, I called on Tuesday to check in and get an update. They hadn't even started on my boat yet. They explained that there were other boats ahead of mine and promised it would be done by that Friday. I called again the following Tuesday, and once again, they hadn't started. The same story--"It'll be done by Friday."
I waited another week and called yet again on Tuesday. This time, they told me they hadn't even touched my boat, but now the excuse was that they were short-staffed. I said I'd check in by the end of the week, but they told me not to call; they'd reach out to me.
Frustrated, I decided to pick up my boat and take it somewhere else. I called to give them a courtesy heads-up since I live about 45 minutes away. When I arrived, I was told they had just started working on my boat that morning. Funny how that timing worked out. After stalling for three weeks, the day I call to check in, I'm told nothing has been done, and the day I tell them I'm picking it up, suddenly they've started?
Then, to top it off, they tried to intimidate me, claiming I was interfering with their work and halting progress. I asked why I wasn't informed on the morning update call or during my courtesy call that they had begun work. The Service Manager said he had no idea they had started.
I kept my cool, but honestly, I couldn't help thinking, "No, you're not fooling me, and this business is a joke." To make matters worse, when I went to retrieve my boat, it was partially uncovered while it was pouring rain.
I gave them over three weeks to complete what should have been a simple task, and this was the result. Unprofessional doesn't even begin to describe it.
Do not take your boat to Water Works!