My Experience with Langley Roofers…read more I served 25 years in the fire department and retired as a Captain. After retirement, I decided I was no longer comfortable getting on my roof to perform repairs myself. Recently, we developed a significant roof leak near the edge of the shingles by the gutter. The shingles in that area were visibly cupped and appeared to be the source of the problem. As a homeowner, I wanted the issue repaired before it became a much larger and more expensive problem. I contacted several roofing companies, but most seemed interested only in selling me a complete roof replacement rather than addressing the repair itself. Eventually, I came across Langley Roofers and gave them a call. Although no one answered initially, my call was returned promptly, and I was assured that they handled roof repairs as well as full roof replacements. An inspector was scheduled to evaluate the roof. He arrived on time and used a drone to take numerous photographs. However, he did not initially get onto the roof until I questioned whether a hands-on inspection would be performed. He eventually climbed onto the roof but stated that he could not inspect the entire roof because his insurance would not allow him to get close to the roof's edge. During the visit, he also discussed a yearly maintenance plan that would include annual inspections and any necessary repairs. After the inspection, I was provided a quote of $600, and I paid the requested deposit. On the scheduled repair date, two employees arrived and replaced the rubber vent boots and repaired approximately a dozen and a half roofing nails that had begun backing out. I specifically asked them to inspect the area where the shingles were cupped, as that was the location of the leak. They walked over, looked at the area, stepped on the shingles to flatten them, and advised me that the leak was probably coming from one of the nail holes they had repaired. They also cleaned the gutters before leaving. After the crew left, I discovered they had accidentally left their leaf blower on my roof. They had only been gone about 15 minutes when I noticed it. I immediately called the same number they had used earlier that morning to notify me they were on their way. I was told they were running behind schedule for an appointment in Red Bank and then had another job on Signal Mountain. I was assured they would return later that afternoon to retrieve the equipment. However, they did not come back that day. Instead, they returned sometime the following day to remove the leaf blower from my roof. Another thing that stood out to me was how eager they were for me to leave a positive Google review before I had any way of knowing whether the leak had actually been fixed. I declined to do so until I could verify the results for myself. Unfortunately, after the next rainfall, the leak remained exactly as before. I called the office three times over a two-day period and received no response to my messages. I finally sent an email, and about two days later I received a reply stating that someone would contact me to schedule another inspection to determine what repairs were needed. At that point, I felt as though I was right back where I started. The original problem that prompted me to call them had not been resolved, despite the work that had been performed and the money I had spent. Looking back, I wish I had paid more attention to the company's negative reviews rather than focusing on the positive ones. A home is one of the largest investments most people will ever make, and dependable repairs are essential. Based on my personal experience, I cannot recommend this company and would encourage potential customers to proceed with caution. I have since hired another roofing contractor who responded immediately, provided references, and addressed my concerns professionally. This review reflects my personal experience and is intended to help other homeowners make an informed decision when choosing a roofing contractor.

They gave me a quote and then reneged after telling them I had to get some financial assistance…read more They sent multiple emails and called on several occasions to get my business but would not honor my request to start the job.there acting flippant to the point as if there a bait & switch kinda business.

I was very impressed by roof doctor. I had a leak by my chimney. Rod quickly found the leak and…read morerepaired it.

Rod Bolton of The Roof Doctor is a busy man but he is well worth the wait for his excellent…read morecustomer service. I had the full job...roof, siding, and gutters. Once we agreed on the project date, he stayed on the job ensuring the type of workmanship that built his family's company for over 75 years. I could have gone with the big roofer companies on TV but I am SO happy I didn't. The Roof Doctor/Rod Bolton is a man of his word, very detailed-oriented, and even educated me on color trends that helped me design a stunning new look to my property. I feel confident that I received a quality roof job. Good service is expected when you pay for a product or service but when you get fantastic service it makes you want to share the good news. If you want great results with an honest company, go to The Roof Doctor/Rod Bolton.

We bought a home in Soddy Daisy thinking it might need a roof. After inspection, we decided we did…read moreneed a contractor to put on a new roof. We called a couple of roofers. Roof Nurse was very responsive, very competitive, and offered details and options others did not. They were very accommodating in the scheduling, on time and did good work. They also did a great job on clean up. They were really nice, too. We are happy with the quality of the process, the roof we got, and the clean up after.

Found an opening in our roof late Saturday. Thank goodness there was no rain in the forecast for…read moreseveral days. Called numerous roof companies. Only human voice was Roof Nurse. Came on Monday and repairs were done on Tuesday. That when I started getting calls from the other companies.

I contacted Rocky Top Roofing owned by Danny Dill after we had hail damage to our roof which…read moreresulted in leaking and damage to the ceiling. He did an inspection, discovered what damage there was and worked with our insurance company to arrive at a plan to take care of the problem. They had to replace the decking and replace the shingles and did it over two days. They then did left the premises in immaculate condition. Mr. Dill and his crew were a pleasure to work with. I would definitely call Mr. Dill again if I had any problems.

From the owner: As part of doing things “The Right Way!”, the owner is also a licensed Public Adjuster so that we…read morestay within the parameters of the law assisting with insurance claims. Some adjusters can decide not to work with your contractor in handling your claim. With us, they: 1. Are forced to work within your policy terms. 2. Handle your claim properly, with a lesser chance of using denial tactics as they typically would. Since the owner also owns Quantum Adjusting Services Inc., you will have full support of the Public Adjuster firm as if someone has hired them directly!

Gonzalez did a great job with our roof repair. He is honest and didn't try to sell us a new…read moreunnecessary roof. He is affordable and showed up on time ready to work. We'll definitely call on him for future work and maintenance.

My roof is beautiful. These guys were out at o dark thirty and were finished with roof and clean…read moreup by 3 pm. Mr Gonzalez and his crew are kind, considerate and equally as important, do a great job. Thank you!!! Five stars out of five.

Edited review to 2 stars. I am a senior, retired, living on…read moremy own with a fixed income. A tree fell on one end of my house causing damage to the roof, exterior and interior damages.The roofing company general manager came and surveyed the damages once the tree was removed.I was told they would meet with the adjuster. The adjuster's estimate was divided into each separate sections of repair. After giving them the insurance estimate I asked for an estimate from the company. I was told the insurance estimate was their estimate, to ensure the only out of pocket expenses I would have would be the deductible. We signed a contract for the amount to be paid.I was told they would take care of everything, all the damages, and working with the insurance company, that I did not even need to call the insurance company. So, I left everything in their hands.This company failed me.There was failure in not following up with the insurance company to confirm what my policy covered. No confirmation the adjuster had any information on my specific policy. The general manager asked him if the insurance company covered a specific coverage, which the adjuster only confirmed the insurance in general did provide that coverage, but nothing what my specific policy would cover.Upon researching, the insurance does not give the adjusters any policies. Adjusters assess damages and submit estimates.With the correct information of my policy coverage, I had options.But since the roofing job was performed under the assumption I had coverage I did not have, I had out of pocket expenses. The money alloted for the other damages than the roof had to be paid wholly on the roof, then some. The roofing company did give a credit for the other damages not repaired. But, with the work I had to pay them not covered by my policy, that credit just went toward the extra work. With the correct information I would have had options, the option of having just the damaged roof repaired, not the whole roof, which was recommended by the insurance adjuster. But, I was under no obligation to replace the whole roof at this time, the roof was not leaking, plus the present roof was only 9 years old.I could have the roof replaced, as I could afford to replace it. Other problems occurred, one of the workers missed walking on a rafter and his foot stepped thru the roof into the bathroom. My daughter stated he laughed after stepping thru the roof, very unprofessional. The ceiling their contractor repaired has begun to break down with the finish starting to peel, and brown spots appeared.The contractor used a hair dryer to speed up the sheetrock mud to dry so he could make sure to finish the repair with one trip. Requests to repair took over 3 months for the work to be scheduled. He stated he forgot. I told him I would take care of it. The electric meter mast was hit by the tree being pushed forward, pulling it partially from the wall damaging the overhang, and causing the lines to go slack from the electric meter mast to the power pole. This left a dangerous situation due to not knowing if any damage was inside the house. This damage should have been the first work to address before a new roof was installed. Instead the new decking, underlayment, and shingles were installed with the damage not being repaired first. Another failure.After I paid the roofing company the out of pocket expenses, I requested a material list, amount and type material, cost of each, and labor costs. I was told they do not give information in that manner. I received only one line descriptions with a total cost of each.I was told that was their detail invoice. Another failure. I received very limited good customer service, ceiling showing poor quality repair, unnecessary out of pocket expenses due to failure to follow thru on my policy, no final inspection of the roof once finished.Therefore no discovery of the damages not repaired before being covered with new roofing. This has been a very stressful, most unpleasant, experience during my 40+ years of home ownership.A hard lesson learned, it will not happen again

Our roof needed a quick repair due to shingles blowing off in a storm. Southern Guardian,…read moreparticularly Andy Broom, came out promptly and right on time! He was friendly and professional and got the job done for us just before another big storm. It is very clear why these guys were rated Best of the Best. Highly recommend.

Stay away from BWB roofing in Ooltewah TN. Shawn Whitaker met with me and the insurance adjuster at…read morethe end of April 2025. I gave Shawn the first insurance check and he cashed the check on May 7, 2025. Shawn said he would start doing my roof in 2 weeks after cashing the check. It is now June 18,2025 6 weeks later and he never started the roof and refuses to answer any calls or texts that I have sent.

Having to repair the sunroof on a house recently purchased, I solicited 4 vendors from Yelp for…read morecost estimates. All four were professional, timely and provided detailed cost estimates. I selected BWB based on my discussions with the owner on my various options and the cost was slightly below the other companies. The work was done on time as promised and provided a written guarantee on the roof. The area was cleaned up and you would not have known they had done the work. OK for complete disclosure, the crew were all heavily tattooed and might even scare the more timid of you and may worry others. Hey these are roofers!!! All kidding aside, they were ALL very professional and courteous to both me and my daughter, who lives and owns the house. I highly recommend Shaun (Sp?)and his crew.