1. Chase Cars

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Madison, AL

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Chase Cars

1.7 (6 reviews)

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6 months ago

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10 months ago

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1 year ago

Sold my daughter with a bad transmission and charged 3000 to "fix it" and its worse than before!DO NOT buy cars here

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5 years ago

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10 years ago

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9 years ago

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Hiley Volkswagen of Huntsville

Hiley Volkswagen of Huntsville

(60 reviews)

This was truly the best car buying experience!! I originally went to the VW of Cool Springs and…read morethat was the worst experience I could have imagined. I really wanted a specific Tiguan so I contacted Hiley and I was immediately introduced to "Tai the VW Guy" and he went above and beyond to make sure my experience was easy and pleasant. I drove an hour and a half as soon as I walked into the dealership Tai gave me a huge hug and made me feel like the only customer he has and I was not pushed at all to buy the car. Tai has my business forever!

This dealership is the worst i've ever heard of. Someone buys a car in August 2026, car starts…read morehaving issues within 3 days, tried to bring it in to be serviced, Dealership wanted $700 just to be looked at. REGARDLESS of warranty. Then car breaks down on highway , not moving. We go to the dealership, they agree to get it looked at the next coming week, they take the car, tell us they are gonna get it looked at for free.... that same day they said they would look at it, we got a message from CARFAX that they are reselling the car , WITHOUT ANY KNOWLEDGEMENT TO US.... The car has also not been serviced since 2023...Unprofessional service, asking if teenagers had boyfriends, pointing the finger at the buyer for the car issues.... If you value time and money, DON'T waste it here. I tried to handle this privately , then the car is up for sale. No one should or would stand for this behavior from "professionals."

Hiley Mazda of Huntsville - Husband's 2023 Mazda SUV

Hiley Mazda of Huntsville

(61 reviews)

We needed to upgrade my husband's vehicle due to his recent accident where he was t-boned in his…read more2016 Mazda SUV. :( After the accident, and observing the vehicle damage, I was very impressed by the way his 2016 Mazda withstood the impact of a vehicle 2K pounds heavier and the life-saving airbag deployment was impressive, too. That aside, he was looking at different Mazda's across middle-north Alabama online. Enter Hiley Mazda who offered several [non-white-in-color] Mazdas of the model my husband wanted. Hubs made an appointment; we piled in my car and off we went! He wanted my opinion of the car and for me to drive it as well as, of course, him to test drive it. Since I was running short on time, we didn't take the car out on 72 where traffic was building, but we did drive it around the spacious grounds which they share with a sister dealership. I drove it, and also rode in the back, checking out all the features. The sales guy [I didn't get his name] was really knowledgeable and nice, and not pushy at all and he answered all my questions. I noticed the floor mats were missing and he assured us they would include them [which they did], and he even pointed out he needed to obtain some type of cap that covers an optional towing hitch port. He provided the cap cover as well. He even suggested some money saving options for the electronic panel which exceeded the bar in helpfulness! I only spent about 20 minutes at the dealership and didn't go inside so I can't comment on that. My husband completed the transaction without reporting any issues or complaints to me. The price point was fair, and we are happy 2023 Mazda owners who enjoyed the Mazda on our recent ~14-hour roundtrip to Ohio. Thanks, Hiley!

This dealership has no loyalty for Mazda customers and refuses to help anyone without an…read moreappointment.

Shottenkirk Honda Huntsville

Shottenkirk Honda Huntsville

(91 reviews)

Ask. For. Ted. Ted…read morewas kind, professional, helpful, and worked H A R D to quickly get me answers to questions I needed to make an informed decision. He was texting me back answers nearly immediately. Speaking to him Saturday evening, I knew I wanted to be at the dealership first thing Monday to buy that car. I wanted a Honda Fit, and that was an excellent Honda Fit where every question I had, he either knew or found quickly. I show up Monday, he was again kind, professional, and friendly. I had some service related questions he gave me time to talk to them, never felt rushed. That Monday we got everything we could do finished. There was some things I needed to sort out on my end that took until the next Saturday morning to trade in my car and buy a new one. Saturday I show up with my cheque book ready to pay. He was ready to help with a smile. He helped me move my possessions to the new car, double checked to make sure I didn't forget anything, and answered a few last minute questions (setting up CarPlay, some of the settings on the dashboard, and ensuring I was able to transfer my satellite radio subscription to my car, I knew I could but was unsure about the process). They even detailed it for free, it was already pretty clean to start with. However, free is a good price, to be honest their complementary detailing was better than detailing services that I've paid hundreds of dollars for. My previous car buying experience in 2017 in Virginia (different dealership chain and different brand) I GOT RIPPED OFF HARD. So I bought my father who has lots of experience with buying new and used cars. My father was with me the whole process and told me, I got a good deal on a good car. I trust him more than anyone, so I drove off the lot Saturday happy and confident. Also Steve the financial guy who did the paperwork was a top notch professional. Finance is where I was ripped off last time, he was patient with me as I read everything. He did offer an extended warranty however when I said no all he said was "okay, sign here saying you are declining coverage." Zero pressure. Also he answered all the questions I had about making sure I get my car registered and titled properly as Alabama does things differently than Ohio or Virginia. Basically, he helped answer questions that weren't even his job. He just answered them out of kindness.

Salesman wasn't terrible, just wasn't enthused to sell a car. Manager wouldn't budge a on car that…read morehad a 5k "market adjustment" and list of add ons. Plus doc fee was high. Had 2 quotes in hand for MSRP that were an hour away, needless to say will ultimately go with the others. Lost business over unwillingness to pay fair value.

Chase Cars - car_dealers - Updated October 2026

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