DO NOT BUY FROM THIS PLACE! They sold us a car that broke down 2 days after we bought it. And is…read morenot repairable. We contacted them and got no where. They would not even answer the phone. Our only recourse is to try to sue them. And we still don't have a car. Absolutely the WORST car experience ever. They need ZERO stars.

DO NOT BUY ANYTHING FROM HERE HE IS A CROOK BUYER BEWARE NONE OF HIS CARS ARE GOOD…read more I bought one in March for 6,000 cash I put over 3,000 in it for parts and labor and it just could not be fixed fix one thing then another ECT until last week the piece of crap finally died he should definitely be ashamed of himself and he is a rude crappy person

I am interested In purchasing a car here. Please contact me via email …read more.. Desiree.cordinatoreer@gmail.com

I purchased a vehicle from here and they were very nice Courtney and Kevin. I had several issues…read morewhen I purchased the vehicle and they got it fixed. Although, Brandy was very rude and nasty and does not like to address situation and very rude not to mention she over talks her customers and she hung up on me!!!! So my advise if you purchase a vehicle from here do not deal with Brandy she is terrible!!!!!!!!!!!!!!!!!!!!!!!

Toyota has an excellent employee in Kris Ebberts. He was both personable and professional,…read moreaddressing all my questions in a prompt and courteous manner. He was especially helpful with the computer screen menus. Kriss made a dreaded experience a pleasant one.

EPIC SERVICE FAIL…read more Bought a CERTIFIED USED 2022 Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get is 'part is on order no ETA'. Basically telling me to go away - they'll get around it when they feel like. Good thing I paid a premium for a CERTIFIED vehicle with a 12 month bumper to bumper warranty. Problem is if they don't stand by the warranty its worthless. Already been in twice - 1st time it was 10 hours for them to send me a 10 second video that basically said 'yep it doesn't work'. Ordered part which I had to call them to find out if it arrived since they didn't bother to call me. Set up 2nd appointment for 8:15am. Arrived, they knew what had to be done so I I waited on the car. At 3:30pm - more than 7 hours later I'm getting impatient so I inquired why a 2 hour fix (I looked it up) took so long. They talked to the service department and they HADN'T EVEN OPENED THE VEHICLE UP YET!!!! Why take a 8:15am appointment if you aren't going to get to it until 4pm? Turns out the part wasn't the fix and after 10 hours got sent home and I'm still waiting on yet another part which they can't seem to source. Before the fix I could at least try use the android auto through the car speakers but them attempting to fix it they broke that too. Can't say I'm impressed by how any of this has been handled. Every time I get in the car its aggravates me that can't use the screen to change climate, GPS, or any of the other tons of things this seems to have complete control over.

This was truly the best car buying experience!! I originally went to the VW of Cool Springs and…read morethat was the worst experience I could have imagined. I really wanted a specific Tiguan so I contacted Hiley and I was immediately introduced to "Tai the VW Guy" and he went above and beyond to make sure my experience was easy and pleasant. I drove an hour and a half as soon as I walked into the dealership Tai gave me a huge hug and made me feel like the only customer he has and I was not pushed at all to buy the car. Tai has my business forever!

What an absolute rip-off dealership. Spouse took the car in and was charged $450 to change a…read morebattery! A battery! This is the kind of "service" that earns dealerships a deserved reputation for being shameless thieves. Total bill for a brake fluid flush and battery was well over $700. If you're in the Huntsville, AL area and own a VW...find a good independent service shop and stay away from Hiley.

I highly recommend Christina whether you are shopping at Hiley Volkswagen or Hiley Mazda. She spent…read morea lot of time with us. She was personable and very knowledgeable and did not pressure us. It was a good experience and I would not hesistant to have Christina assist me again with purchasing a vehicle.

This dealership has no loyalty for Mazda customers and refuses to help anyone without an…read moreappointment.