Personalized service, and knowledgeable staff that I am happy to recommend to my clients!read more

There has been several good employees over the past 8 plus years I've worked with them…read more Unfortunately, the amount of time that it takes to perform a simple transaction is longer than it would take to steal gold from Ft. Knox. It's hard to have confidence in some tellers based on the fact that they haven't grasped the wise saying that you should dress for the job you want and not the one you have. I'm hopeful that in time they will learn these basic rules of achieving success. It may just be time to move to a bank that possesses more ATM's and values its customers time.

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

I Went in to close my Uncles account and was sent to the Cox Road branch to close out the safety…read moredeposit boxes. We went to close out the accounts and was told that we shouldn't have been allowed to empty out the deposit boxes and was held to inventory everything back into the boxes. Poor leadership allowed this to happen. We spent over 3 hours for nothing all because the staff was not trained properly. I had even called to make sure prior to my arrival since I flew in from out of state to take care of this. I had to follow up 3 times before the manager Rudilania Sanchez got back to me. I asked for compensation for my loss of business hours since I had so much to do. Compensation was denied. Beware of Fifth Third Bank they do not value your time and failed on follow through. My sister had to follow up twice once again with the Manager Rudilania Sanchez to verify what we need to close out the accounts costing us several hundreds of dollars more of travel and time for something that should have been completed once with the right guidance.

Ashley N. is good!…read more Chase--OH3-4094 To: Management/ Customer services leader or to whom concerned (Ashley Ndao) 2521 Cunningham Dr, Evendale, OH 45241 1-513-554-1647, 513-554-1686 From: Cxxxxxs (New Customer) xxxxx Ph.D. (Future Loyal business and personal account holders) Mobile #: xxx-5xx-4xx Topic ref; Thanks for Easy business financial choices and wise advice! We are a 3rd generational military family and truly understand service and duty! OBJECT: WE ARE VERY HAPPY WITH YOUR SPECIALIST Ashley Ndao/ Cust. Rep. NMLS ID: xxxxxx.... She went beyond her duties to make us confident about our choices!! Mr. Jxxx Exxxx  Ph.D. (A U.S. Miltary Hero)

I am in the process of getting a mortgage. My company uses chase bank as their recommendation. I…read morecan easily say that this home purchase has been the most difficult experience I have had ever getting a mortgage.perfect credit money in the bank and still extremely difficult. I can definitely say this is the first mortgage with Chase and will certainly be the last.