If you think this is a good bank to work with its probably only because you have never had any sort of 'tricky' situation to deal with. Sure, you might have a 'nice' teller and the money you deposit is still there the next time you check on it...the basics are easy.
My branch on Mill Plain has ATM's that are down half the time I go there, and their fees are as high as allowed by law, I'll just mention that first.
My main complaint with them is a ridiculous joke of an experience I've recently had when setting up a Guardianship/Conservatorship account for my mother. The corporate wheels at this company are insane-- there are forms to be submitted 'up the chain' that all result in delays that have no definite timeframe, from what the branch manager tells me, and the employees themselves can't even figure out how to exactly navigate it all. They have wasted many hours of my life in the last few months and even lawyers that I've dealt with have told me that Chase is the worst bank they have ever had to deal with as well.
I now bank at Riverview Bank on Mill Plain and it has been great...it reminds me of the 'old' days, where you walk in and they know your name, and the Guardianship/Conservatorship account was set up in ONE day, with ONE appointment. Their online banking is also simple and clear.
I have done almost 1000 reviews for Amazon over the last couple years for products that I receive as compensation for them, but this review here is on the house--It's just an attempt on my part to save even just one other person from having to deal with this corporate nightmare of a bank. I highly recommend checking into a credit union or that Riverview Bank that I mentioned, because it will be too late to switch once you find yourself in a situation that goes beyond the normal banking that you do and find yourself having to deal with a huge corporate entity that literally doesn't need your business and doesn't care one bit about your life and time. read more
