June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.

Joke of a bank. Not open normal hours and atm machines seem to always have problems. They never…read moreseem to have their stuff together. I regret banking with Bank of America.

This has always been my go to bank. It's super organized inside and the staff is always super…read morehelpful and pleasant. There's never usually a long line through the drive thru, or maybe I'm just lucky. The drive up ATM is super convenient when you need to deposit some cash fast. The walk up ATM is brightly lite up at night so you feel safe when making your deposits.

If I could give them zero stars I would. Staff is fine but the banks recent policies are absolutely…read moremoronic. Their excuses for their actions are "it's bank policy". My policy is not to do business with morons. Asked for cash when closing three accounts and they say they don't have the 50k plus to give me. Be aware, be very aware. After 30 years with these people you'd think they would know who they're dealing with.

Everyone we have ever dealt with at this location was just fantastic. Setting up a new account was…read morea piece of cake. Cannot recommend them enough.

I can't work these ATM machines anymore. Trying to do a deposit and it spits the money back and…read moresome of the money flies into the air, I have to park my car in the ATM lane to retrieve my money... I've had enough, it's been 4 years and I'm done. I'm going to a new bank on Monday. Every location is the same, ATM machines consistently malfunctioning. BYE!

I've been banking with Flagstar for a long time at several different locations. Great bank. Great…read morepeople.

5 employees including the manager standing around doing nothing only 1 teller to help Previous…read morecustomers however there is five people ready to open new accounts when I ask the manager Elizabeth why is there only one teller she very rudely told me to file a complaint and didn't even bother to help me I'll bank somewhere else. Thank you Liz

I went inside, which I rarely do. I was the only customer in the lobby, with one customer at the…read moredrive thru. Instead of assisting me at the counter, I was asked to have a seat at the desk. I was in a time crunch, as I had to be at an appointment in 30 mins on the other side of Shelby during heavier traffic near Hall Road. The roads get congested fast. Instead of taking my deposit, she tried to pitch additional services to me after I informed her of my time. She was nice, but I try to avoid going inside due to the sales pressure and in and out time compared to just making a deposit at the atm.

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

If you just want to withdraw money or deposit money, this bank is good. If you have a problem,…read moreforget it. I wanted a copy of a payout for a car. They e mailed an office and I was told the info would be mailed to me. I'm waiting and waiting. Don't return calls when you leave a message. I asked for the phone number to the dept. That is mailing my info. Was told that dept. does not have a phone number!!! Just told to wait. In the meantime the guy is waiting to buy the car. This is the fourth time I had a problem with something and the help is awful. They always ask if I have any financial questions but if I had more money. I would not go here.

Wendy Welbaum my Relationship Banker did an awesome job. She is someone I highly recommend for your…read morebanking needs

Totally incompetent staff. Two months and four bankers later, they haven't succeeded in making an…read moreaddress change. On an earlier visit, 45 minutes to make a deposit, get a convenience check and confirm an address change.

PNC has withheld a $2500 refund check and lien release letter for over 10 days. Day 15 and still…read morenothing in the mail. Customer service lines takes 1-2 hours to receive help, at anytime of the day. I have heard of this issue with several others. I urge any new customer to use another institution. The person that purchased my vehicle has not been able to register or drive it for over 2 weeks now. Its sits in his driveway.