Without going into banking details, they weren't consistent in the product offered. The initial…read moreconversations were one thing, then all the details that sold me, changed. I just don't respect that. It's dishonest. Maybe others will have a better experience. I have a sour taste in my mouth sadly.

I have been banking with Altra for over 5 years now. I have opened/closed accounts, transferred…read morefunds, cashed/deposit checks, invested in CDs, taken a loan, and more. There is not one complaint I can possibly even think of! The customer service is Chickfala status, there is never a line when walk into building. Anytime I call someone is answering the phone within 3 minutes. I would give this branch 10 stars if I could. They even made me a new Card and let me pick the design just because my old one was scratched up! It's little things like that over the years that makes me give them such an awesome review! I can never go back to SouthSide Bank again. Not because they were bad, but because Altra is just that much better! Would recommend them to anyone and everyone.

OMGosh I started this review a week ago & never posted it…read more Well I guess God wanted me to save it till today, because Stephanie helped me again. First of all I wanted to say that I just moved from CA to TX & of course I needed to open a new bank account. My lovely step-daughter had refereed Regions Bank on South Broadway in Tyler to me. On March 27th I went in to open my account & we were just starting social distancing due to the Corona virus. So I did all my business at the drive up ATM & I was greeted with the nicest, friendliest, caring, knowledgeable & professional people I have ever met. Stephany, Jessica & William were so nice to me & I kinda thought it was maybe because we had to do this business thru the ATM & what I realized as I was driving away was that wasn't it at all. It was because all 3 of them really did care & they were all amazing employees!! I have had to call the bank a couple of times due to questions & every time I'm greeted with such kindness, but the best was when Stephany called me not once but twice to make sure all was going ok & I told her I was having a hard time signing into the app & sure enough with her kindness & her professionalism she got me in & all set up today. I know I would of never been able to do this on my own so I was very grateful for her calls. As a result of the staff at the Regions Bank on S. Broadway in Tyler & other places I've been here in TX, I absolutely know that I've moved right into heaven. Thank you so much to all that work at Regions on S. Broadway in Tyler, Debbie Allen

My banker is the best.Easy to get in and out.All my questions get answered timely.I feel pretty…read moregood about my investments.Good location easy access.

Friendly professional staff, very courteous, used to be BBVA, but now PNC bank have hours after…read morefive, which is convenient for me

Online Banking & Technology: You are decades behind on your banking app. It locks you out of the…read moresystem and there is no way to access the system after bankers hours. If you are going to have a system that fails to let you log in then you need to have customer service who can help when help is needed. Your software is outdated and behind the times. I feel a need to move to Chase. I have been a client since the 1980's. So frustrated with your system.

The online banking is awful. It is hard to get it established and everytime I call them they want…read moreme to come into a branch. This bank is not keeping up with the times if they want you to go into a branch to do everything. It is a waste of time to go into the branch.

Used the ATM here and everything worked smoothly. Fast transaction clean area and easy access…read more Convenient stop when you need quick banking.

would give this bank 10 stars if I could. Edwina met me just into the door w a big smile. She ask…read moreme how can she help me. I told her I would like to open up some accounts. She said she could help. Went to her office . I had a few questions about a CSV download from the checking account. Although she knew what I was talking about. She wanted to answer my question. So she called the main office? Any how she got the answer for me. I also had questions about ZElle. Edwina answered all my questions. This bank is amazing ... free checking, free savings. No over draft fee. the Savings that draws 3.70% with no min. Edwina was a joy to meet you.

Man oh man, my wife and I are laughing at the mostly sad reviews of this bank. We are moving here…read morejust outside of Frankston and coming from a horrible "blue" state out west. We are retiring out here from the "big city." Let me tell you, most of you people complaining here really add credence to the term of "hicks!" Half of you can't spell, nor form even a proper sentence without sounding like some ignorant hillbillies living out of a van down by the river! So my experience with this bank in Frankston was A+! We are opening an account here at this bank and they've been nothing but polite, pleasant and utterly professional! The employees seem to follow the rules of how banking is regulated and done in this country. Many complainers here just don't understand how a bank must have certain safeguards and procedures to protect not only their own customers, but their business as well. So stop with all the unwarranted hate and maybe get to know your bankers a little bit more. It might help change your attitude for the better. This bank branch in Frankston is outstanding. They helped us several times and even before we ever opened an account there. We look forward to establishing a relationship with this nice customer oriented bank in the future.

Service is very lacking! I have the same charged come thru every month for my business…read more They consider sone charges fraud every month if they new you as a customer they would recognize this! Also deposit larger checks from the same reputable customers every month They don't want to give you credit ! Just remember it's not personal They don't even no who you are you just a number. Find somebody that want wants your business

I had an appointment on Monday afternoon. It was made 3 days in advance. I got there 5 minutes…read morelate, because there was a wreck on the way to the bank. They cancelled my appointment because I was late. I have the privledge of pay monthly for 3 accounts for the past 20 years. Their customer service is terrible. WHen I was there on Friday I spoke to the manager about their rude tellers. He said that he will take care of it, obviusly he did not. I need to look for another bank

Hard to imagine a worse customer service experience. And I'm a "premier" customer, whatever that…read moremeans. Time for me to change banks.

All I can say is count your money if you are requesting cash. I was just today 10-6-25 defrauded…read more51.00 from a bank teller inside the bank. The thing that was troubling to me was she did not count my cash out to me- the cash was run thru a machine and she just placed the cash in an envelope. My reply was you are not counting the cash out to me? She said no. I took the money out of the envelop and counted it in front of her. The check was 2300.00 minus their stated 1% cashing fee which was like 23.00. I left the teller and asked for a manager. A young man at a desk in the lobby area who did not state his title but inquired what was the problem. I told him 51. 00 of my funds was missing. The guy whomever he was went to the teller, counted her drawer and it was confirmed her drawer count had 51.00 more than it should have had. He then run the cash in my envelope and added the additional fees that the teller failed to include but he counted the cash out to me but made a statement, he was sorry for what happened but said it was a minor mistake. That statement was just totally inappropriate when this teller took 51.00 from me. I don't care if the mistake was 1.00, never should a bank employee say it was a minor mistake -so people be careful with your transactions. How many others have this teller taken from customers? Is this the mindset of this bank to harbor any mistake is a minor mistake?True none of us are perfect but just respect to customers, owning the mistake with repentance is the right thing to do. I forgive the teller as I feel the right spirit was not there anyway as well as the careless comment from the other team member but I will never go back and let the business who wrote me the check know what happened at his bank. He is referring people to this bank and if this happened to me, this practice can occur with others.

this bank is so incompetent. when I first opened it they held my paychecks for a week before…read moredepositing, the reason was completely stupid and made no sense. I set up my account with overdraft protection and it somehow was taken off without my knowledge. the location that my account officer works at goes without power far to often and I can never actually talk to someone in charge. with all that being said I will be banking somewhere else very soon.