Chase closed an account for inactivity without proper notice. Now money has disappeared. I had an account that I put cash into for various reasons. The account had a little over $2K. I received a letter from them saying they closed the account for activity and will transfer the money to the state if I don't sign a letter by xx date. The date was more than a month earlier before I received the letter!! read more

Slow and unresponsive. I went to pick up a physical form. 10 minutes and service person could not find it. Then 20 minutes waiting for someone to help. read more

I went to Chase to encash a check. Two ladies were seated behind the counter that we saw on the monitor screen up on the drive thru. They asked me for numerous ID's etc. They said I would be charged $8, which I accepted even if I showed them I had an accountt with Chase. Afterwhile, she came back and told me they couldn't encash it. I asked her why and she just said they just can't.. with no proper explanation. I told her, the company who issued the check top me would be upset. She just shrugged and said we just can't do it now. And they stamped the check "Endorsement Cancelled". This was late already. They looked like they didn't want to help us either the minute we pulled up. pretty sad. I am saying they since there were 2 of them..  So we drove to Chase Issaquah at Fred Meyers and the guy over the counter Iyass was extremely helpful and the manager assisted me with no problem at all.  They didn't even charge me anything since they saw I had an account with Chase. Likewise, they assured me that account who issued the check to me had no problem at all. Snoqualmie Chase staff sucks! read more

Chase Bank - the drive through monitor screen. - Banks & Credit Unions Near Me - Snoqualmie, Washington

Went in today to open a teen account for my daughter. They told me the banker was unavailable (even though she was clearly sitting at her desk in her glass office). They asked me to come back and make an appointment, and suggested I come back on HALLOWEEN. When I said no, that didn't meet my needs, she huffed and asked if we could come in on Thursday. All we wanted was a place for my daughter to dump her babysitting money. I told her no thanks I would just open her account at my other bank. She then ROLLED her eyes. As we were leaving she went to the other teller behind the counter and they were both glaring at me. It was super awkward and uncomfortable. So we won't be going to this branch anymore. I also called Chase and told them, unfortunately nobody was wearing name tags. read more

Went from US bank to chase. Had a bit of a misunderstanding early but Norma was awesome and took care of it. They are super nice and have a great kids play area. Sooo happy with Chase read more

I use this branch of Chase on Snoqualmie Ridge for work and can't say enough about how outstanding their service is! It's so refreshing to have excellent customer service with great attention to detail and prompt and courteous service as well! There is never a wait at the drive-thru and I'm always sent away with lollipops for the kids and treats for the dog. GREAT LOCATION! read more

Chase Bank - Gorgeous location and excellent service! - Banks & Credit Unions Near Me - Snoqualmie, Washington

I really do not like Chase! The people in Snoqualmie seem nice enough, but they are handcuffed by the chase policies. For example, my wife cant see our checking account, and I cant see the savings, or any of minor children's accounts. In order to fix this, we all have to go in at the same time and resign the signature cards, including my six year old. My problem with the chase staff in snoqualmie is that they can't/wont even try and make this any easier for us. So many games you have to play too, with automatic transfers and deposits to avoid fees. They've created a maze, and if you ever mess up - here come the fees! read more

I have been a long time Chase customer (19 years). I went in to the Snoqualmie branch at 5pm today (they close at 6pm) to open a joint bank account with my girlfriend. She is underwhelmed by Chase, having opened an account with Chase last month and having deposited a large amount of money which they froze for an abnormally long time and declined car payments and such. Anyway, there were no customers in the bank. There were at least 3 employees in the bank. We asked if we could open a joint bank account and were told they couldn't do it today and to come back on another day. They weren't especially friendly about it and didn't seem to care that we were inconvenienced by it. We mentioned that we'd go to the North Bend branch and open the account there, but they told us they wouldn't be able to do it either. I've never walked into a bank and been told that I couldn't open an account. Unfortunately, we're stuck with Chase, but when we find another chance to open an account, it'll definitely be at another branch. Upon walking out, my girlfriend said, "I'm really not impressed with Chase." I'm beginning to agree with her. They basically just refused our business. read more

Great customer service. Local bank with local employees. Contains newest banking technologies

We are fortunate to have a Chase Bank branch here on the Ridge. My experience with this branch is they are cordial and professional.

The people working at this bank are rude and completely unhelpful. Unless you are a rich white person, you are not getting any type of decent service here. Don't waste your time asking for help. They would not even open their drawer to change in 5 twenties for a 100 dollar bill. There are very few banks out here in snobby Snoqualmie and not one of them is helpful or deal with real people. Go to a new bank and move out of Snoqualmie!!!! read more