Horrible service. They literally lost $50K of mine. It was "floating around and no one, either at the bank, nor their central banking knew where it was. I was told by the representative at this bank that I shouldn't use on line transfers but to go into the bank or send a check. HELLO??
I later was told the money was sent back to the original financial institution. I called and they had no record of it being sent back. Then, 4 days later, it showed up in my account.
I decided to close my account because of the shoddy service. Now, I had $150k in the account. I was told I would get a check. After 2 weeks, I called and was told it takes a while. Then, after 3 weeks, I called the branch again. My calls were not being returned. I decided to call the central number to get the status of my check.
Then, I was told the check was is suspension because they had to make a 3-way call with me and the original financial institution to verify that the account I transferred the money from was really mine. I can't believe that!!
Okay, so, why didn't someone call me to tell me that? The only way I found out was through my call asking for the status of my check.
The rep at the this Chase Branch, did nothing!! In fact, she ghosted me for being concerned that they "lost" my $50k.
I later heard of others having dealt with her saying she was so incompetent. How does a bank keep someone like that?? read more
