Always a good experience All the representatives are very professional and have beautiful smiles…read more Love this establishment.

This is my second car loan through Laurie she always make it so easy and smooth, my son and…read moredaughter both have used her for their auto loans, they always have the lowest interest rates around, if you are looking to refi a auto loan or buy a new or used vehicle definitely give her a call she is the best.

I moved all my accounts from BofA to Waterfall (business and personal). I'm so glad I did…read more Personal service, meets all my business as well as personal needs, pleasant staff, no hassles, I'm very satisfied and glad I made the switch to Waterfall

From the owner: Waterfall Bank strives to give clients a different type of banking experience, one that focuses on…read morethe client. Our mission is to make banking simple by bringing our customers the latest in technology.

I called twice today. First time I hung up after 30' of…read morewaiting miserably. Nobody answered. I just tried again and I was able to talk to somebody who must have been hired yesterday and was not trained properly, because had no clue how to solve the problem. Wasted time: 37'. TOTAL WASTED TIME WITH WELLS FARGO TODAY: 67 minutes. Problem fixed: No If you read all reviews on this bank you will be freaking out, so... don't!

The staff is fairly friendly and helpful. However I am learning the hard way that their policies…read morecripple my business and actually prevent me from being able to conduct business and service my customers. If you are considering opening a business account at 5th 3rd bank....dont! You have no idea how much trouble and inconvenience you will be avoiding.

Wells Fargo until I witnessed a federal deposit into my account. Someone else hacked into my since…read more300 dollars to save a compromise Lifelock, what do they charge? Cut by some obsequiously no responsibility interconnected closure as fastidious mochery? 5th Well's?my bad 3 Rd? 5 for non the ft?

Not off to a good start. New account and still haven't received my debit card or checks yet. No…read moretracking service. Management keeps saying wait another day. 30 minute hold times on the phone. I will give them one more week before I change banks. It should never take 3 weeks to receive a debit card with a new account.

Opened a biz account there. They were supposed to expedite shipping of my debit card but decided to…read morenot send it all together. Also they were super to credit me some monthly fees that I shouldn't of been charged and decided instead to leave those charges and continued to charge them. Cheap biz account but frustrating to deal with. They would get one star but they have good auto loan rates.

The employees at this branch only care about getting out the door on time to leave. Worst client…read moreservice I have ever experienced. After 30 years in banking with 48 branch banks reporting to; this whole crew would be terminated!!

Please and thank you go a long way, especially when you're customer facing…read more Also, when a customer arrives, it would be nice if the person helping would focus on the customer for the few minutes the customer is there instead of focusing on coworkers and such.

I was informed the next day by Nicole that the opening of a business account was denied without…read moreexplanation and in a dismissive manner. The branch manager was unavailable. Customer service, as it should be, was completely lacking. This bank branch is absolutely not recommended.

Nicole was absolutely useless. Couldn't give us the amount of money we needed despite having the…read moremoney in our account. Thought that was bank was for was having your money ready when you needed. It called the Pinellas Park location after Nicole told us they couldn't do shit for us. The Pinellas Park location said they would have it ready for us as soon as we walked in the door verified the account and identification. AVOID THIS LOCATION LIKE THE PLAGUE GO TO PINELLAS PARK INSTEAD.

I waited forever for a notary. They checked me in, then left me sitting there. I ended up walking…read moreout, with no service. I have multiple banking accounts and my husband has a large investment account. My daughters have moved to Chase. I'll probably do the same.

I know, It's a bank, and one of many branches of the largest bank in the country, so what? Well,…read morethis bank is opened on Saturdays from 9 to12 . Which makes it very convenient for me and others that can't find the time to do our banking during the week. Just saying. ;-)

The service has been excellent they helped me with what ever I needed. Very nice and friendly they…read moregreet you at the door as soon as you walk in automated teller system is easy to use and if you have a problem using it they will help you. Excellence in customer service A+++

We had an appointment to add someone to our non-profit "business" account because they required the…read morepresence of the 2 or us already listed. it actually took 2 in-person appointments because of their incompetence. What should have been a 15 min process took an hour and a half! When we got there they didn't have anyone scheduled to meet us, even though we received confirmation las week of our appointment (really!). So, an inexperienced guy did his best to help us and he was very nice and tried his best but had to call their help desk who transferred him around. We finally started complaining so he asked his asst manager to help but even then it took the 2 of them 45 mins before we could leave...and I think they were still trying to input information. I've been to this location 3 times now and every single time it takes forever and their excuse is the technology. it's ridiculous. This company needs better training for all of their employees because the customers are the ones suffering for the lack of it.

Absolutely terrible customer service as a Bank of America being one of the biggest banks in the…read moreUnited States of America, they didn't even know the correct information and we're so lazy that they told me just to make a phone call to the customer service. I have never been to a worse Bank of America branch in my life. Makes me want to change banks Chase is sounding great.

Slow tellers, slow bankers, depressing environment. Even the customers match their respective bank…read morewith how rude and depressing their lives are.