This branch depends on who you get the appointment with. Most of the guys can be pushy to get you…read moreto invest tons of cash with them. The woman banker, Barbara, is friendly and knowledgeable. I really enjoy my visits when I can speak with her and get all my needs met and is proactive in avoiding future problems. I hope she never retires! I still occasionally see my last banker, Gigi, there, and she was great too.

Excellent, attentive staff. Very pleased with the personal service here…read more They are, however, often powerless and ham-stringed by Chase Corporate, which has been in a devastatingly downward spiral for years with no signs of caring or reversing course. Quite the opposite. Cannot complain about this branch; but have moved bulk of funds out of Chase and cannot recommend banking with them unless you enjoy zero accountability and zero remedy for serious problems when they arise. The nice folks in the branch can't help you & neither will whoever you get at corporate after 3 hours on hold.

With the exception of a few employees, this branch is just out dated, borderline incompetent and…read morenot necessarily friendly to my senior clients. My clients experienced around 10k of fraud with Wells Fargo as a bank(not this branch), but this branch was not really able to do much nor had much interest. Today they are hassling my seniors and prolonging their visit. I get profiling, but theses seniors should not be the target audience. What a slow branch. Definitely use drive through if you have to bank here.

Wells Fargo in general stinks, and this branch is the worst! Uncooperative and unhelpful in every…read moreway. my favorite is the ludicrous nature in which a for profit bank acts like it's doing me a favor by taking my mortgage payments... they act like I should feel grateful. The sad part is my mortgage was with a credit union and then stink fargo bought my mortgage. I never wanted anything to do with your crappy bank and yet somehow you still treat me as if I'm an inconvenience and less than? Cool. I feel soooo valued as a customer. But I get it, I should feel grateful to be allowed the privilege to give you money every month so you can invest pipelines and other earth destroying practices. Thanks for being such a wonderful place to bank at !

I went in to get help with investments I needed someone to help me manage some money so when I talk…read moreto Stephanie, she told me she had a guy that could do that and he would call me next week. Unfortunately they dropped the ball. Then I talked with the bank manager, and he promised to have the guy Who does the financial planning. Give me a call so the guy gives me a call right away, but he tells me that I don't qualify for the help that I thought I did qualify for according to Stephanie in the bank., after he rejected my need for help I was in shock And not only was I told that he was able to help me, but then nobody even called me back afterwards they just totally forgot about me. They don't care. The customer service service is sad & misleading

Love banking at AM Trust Bank. Always helpful, courteous, and knowledgeable. I always feel like…read moreI'm there most important clients. That's great customer service!

I tried to go open an account in this place in Sedona a couple years ago and was turned off by…read moreunfriendly customer service and need to make an appointment. I decided to give it another try and made the appointment as requested. Showed up on time,credit union was empty of customers. Three employees. The one i was supposed to speak with was on a loud personal conversation about used cars that did not end at the time of our appointment. I waited for a few minutes and left. Nah, Ill open an account elsewhere.

This place is great! Awesome customer service and friendly faces greeting you as you enter. Never…read morehave had any issues with service or getting a response in a timely manner. I will continue to bank with them and you should too!

I had a very pleasant experience at this branch recently. The branch itself is clean and welcoming…read more Those who I met were welcoming and friendly. My meeting with Derek (AVP, Branch Manager) left me with the impression that he and his team are very much community members and care about what they do. I'm not a customer with NBAZ, but its interactions like the one I had that creates new long-term customers. I couldn't recommend this branch/bank more!

The people are very nice and the service is good. I do have questions about their systems and am…read moredisappointed - they take money out right away but do not do the same on deposits - I have caught them many times and to no avail. I realize it is just "computers" (their words, not mine) but it seems they would want to fix the issue. I have spent multiple hours on their 800 number and they all admit its an issue but no one will make it right.

So happy to find this atm. Since traveling around, I found 2 handfuls of cash stuffed in various…read morepurses and an envelope. No idea what I was doing but was super happy to find $227 random bucks! So I wanted to get into my account so I didn't spend it on coffee and pizza- haHA. I need to get some tires so yes, I was grateful to locate b of a cuz this area has lots of local banks and credit unions etc. Thx bank of A. I'm a long lifer !

I was having trouble making an international wire transfer in the online portal so I went to this…read morebranch for direct assistance. It was a busy Monday morning, but Bobbie-Lynn helped me quickly, efficiently and was so genuinely kind. Thank you for turning a frustrating online experience into a great one!

20 years as a member with Credit Union West. Have used a few different branches as I moved around…read moreAZ. Past 5 years doing business at the Cottonwood branch. Always happy with how friendly and helpful they are with needs large or small. Thanks Daisy and Amber for your help today. Robert B.

Every Staff member is always helpful and friendly. Today in…read moreparticular Daniel Davila helped me through a frustrating issue I was having with a 3rd party. I cannot thank him enough for his patience and professionalis.

I left Chase because of checking account fees after my account dipped below $1500 without direct…read moredeposit, and I was enticed by the idea of a small-town bank with "Totally Free Checking." I knew going in that this small bank would not have all of the bells and whistles of Chase, but I did not know all of what I was getting into, and I realize I made a huge mistake. Not only are they closed on weekends, but there is also no one manning a customer service 1-800 phone number over the weekend. In addition, the website went down on Saturday afternoon into Sunday, making even the website inaccessible. Furthermore, Zelle payments that used to be available in my Chase account within minutes of being sent have been "Pending" since Saturday. It is now Monday morning, and although my account has theoretical cash, none of it is available to me. Due to my lack of knowledge about this bank and having no back up cash, I have been without ANY food or gas since Saturday. HUGE MISTAKE!

The nicest people in the world. My mom lived in this town. The bank had many names but it remained…read morethe same warm people. She always talked about the lovely and helpful people here. It wasn't just a bank it was a community. This bank is banking with a soul. Love it.