Horrible experience. This review is lengthy. I came to the bank to close the account of my deceased mother as this is the branch that she had opened the account at. I arrived with the all legal documentation needed - a Georgia death certificate, and a Chase Bank form of affidavit from Georgia allowing her heirs (me) to close out her account, and for the next 1.75 hours I was given the run around by a manager, a sales manager, and a personal banker named Logan. Logan could not make a decision on his own, the manager became aloof, and the sales manager attempted to talk me into setting up my business accounts with them. I was told that I could not close out the account because my mother passed away in a nursing home in Georgia, (and had never had a permanent residence in Georgia), and that because her legal/permanent address in Kansas was on the death certificate, it was not valid and that I needed to have the death certificate redone with the address of the nursing home as her permanent address! I could not beleive it! I countered with the fact (from Georgia Department of Health) that the permanent address listed on a death certificate must be proven by submitting a utility bill, deed, or another form of proof of residency. My mother would have had none of those items for the nursing home address! I stated to the Chase Bank employees that the State of Georgia knows what it is doing when it issues a death certificate to which the manager, in response, said that if they did not adhere to their decision and instead allowed me to close the account, then they would all be "living with you" because they would lose their jobs and be homeless. No one that I encountered displayed any common sense, and became rude when confronted with options. Decisions made by the staff have to be approved by a phone call to some vague "specialist" . Since this "specialist" is invisible to the customer, it allows the employees never to assume any responsibility for their decisions, but to pass the responsibility off to another person or entity. I was not able to close the account, and have retained an attorney. read more

About a year and a half ago, I opened a business account at this branch in Rockwall. Since I have an account at another bank, I wanted to keep my LLC account separate from my personal account. I kept this account open for almost two years, making deposits, transactions, international transfers, and so on. My business was just starting out, and my "bank manager" kept telling me: "costs would go down as soon as my business turned a profit," "services would improve as soon as..." and other small things, but I kept the account anyway. As soon as I established my business and was ready to start selling, I went to the branch to pick up my card reader, where I would begin generating my income. With over 50,000 in inventory and hundreds of items ready for sale online and/or directly to customers, they denied me the card reader. Throughout this time, my loyalty and business with this bank, and my relationship with my manager, basically showed me that they didn't trust my business and that I wasn't worth the card reader. It was a horrible feeling, cold business, they don't care about small businesses at all. Chase for Business is a joke. Anyway, I went back to my bank and opened another business account there. They would approve it in two weeks, and I needed it yesterday, so I decided to go with Square, and I suggest everyone do the same if they need any way to receive money. Square is great, easy to use, and doesn't scam you into receiving your money. Bad bank for small businesses, stay away. read more

Worst customer service set up! No one greets you when you enter the building, no kiosk to sign in on, and no one to ask questions, which leaves you the only option to stand in the teller line for 30 minutes because the line is at least 10 people long, just to be told you need to talk to a banker. So, the teller signs you in on a keypad, mind you shes the only one directly available to customers that walk-in. Still no one comes to greet you after being "signed" and two others in the same situation ahead that are waiting to talk to a banker too, after having stood in the teller line. Meanwhile, multiple "bankers" standing in the manager's doorway and two more appear to be hiding out in their offices because they clearly aren't helping anyone. Poorly ran! I'll make the extra drive to the Rusk location because they are definitely more efficient. read more

I gave the branch one star because zero stars was not an option. I was the 4th car in line in the drive through. 15 minutes later I am the 3rd car. Still waiting. People walking in the front door then see the line inside and then walk immediately back to their car. It seems like the only thing working is the branch ATM's. read more

I really like this branch. They have been very professional and kind to me. Very detailed orientated and explained everything to me. Shout out to Rob Alexander and Jason Stern! Two great guys to have on your team. read more

Convenient location and no line in the rainy weather today. Fast service. I haven't had a really bad experience with this bank. Staff is dedicated to help. read more

Terrible customer service. Poor management. Late employees causing customers to consistently wait hours to open a checking account. I've heard nothing but good things about this chase location but horrible service my last 3 attempts. Take your banking needs elsewhere. read more

Unprofessional, rude, and the manager makes up her own rules about about their banking services. Find another bank.

My husband and I have two checking accounts. I walked in with my 19 year old daughter to open her an account. We arrived at 1:15 when they close and 2pm and one of the tellers said " we don't have time because we are about to close" not only did she go to Wells Fargo but we are thinking about it as well. Bad business if you ask me. read more

Every time I come in here I am seen right away, no long wait and they are always friendly. Love this branch!