The customer is good, but misdirections you need an appt to talk to someone. But most of us who work the banking hours and can't make it before it closes, it becomes a downgrade. At least one of the drive up atms always go down. Today one of the atm inside was down as well as one of the drive ups. 8 cars in line. And in side 10 clients waiting on one atm. ---And the atms are real slow processing Just don't understand why they don't make all us running and properly stocked especially on HOLIDAY weekends read more

Took my son to open an account today. Walked in the bank and no customers .I counted 6 employees sitting at two tables. Three at each tables talking and laughing with each other. The girl with the tablet told me I was next on the list, but would take 30 minutes to get to me. What??!!! There is literally nobody here and they are just sitting there laughing with each other. My son will be taking his business elsewhere. Chase visit your branch and anonymously and see what your employees are doing. If you are losing money and clients, this is why. read more

I took my high school son in to open an account yesterday prior to me deploying on military orders in a few days. My experience with Michael B. was horrible. I'm a prior banker of chase and another financial institution. I have several products and services with chase and all of my children have checking and savings accounts at chase. I also am very financially responsible and I say this to elaborate on my experience with him. When I told my son to write down his username for his mobile app , Michael argued with me saying they don't suggest you write down your username. I had to tell him I want my son to write it down . As I was telling my son to never write down his pw , because that gives people access to your online banking and money , Michael once again interrupts and says well technically that can't happen , I told him yes it can he then proceeds to argue with me again. My last straw was when I asked for him to print out a direct deposit form and he seemed as though he didn't want to do it because he said he can just get it on his mobile app. I can't recall what else he said but it made me look at him and tell him that I don't appreciate him interrupting me as I'm parenting my son and teaching him financial literacy. I told Michael he was overstepping his boundaries as a banker and me being a mother to my son . Michael responded and said I don't think so . This was an extremely unprofessional response . Due to the fact I needed my sons account opened before my deployment I stayed and continued with getting the account set up other than that I would have walked out on him. read more

I've been doing business with Chase for some time But it seems like they have really fell off the last few years and when I went to this Branch to get help they really were trying to help me and the manager was lazy didn't want to do her job either. don't ever go to this branch And maybe find a better Bank in general read more

There is a teller there hispanic lady tats on both arms and up her neck she is most nasty teller in this bank. I've had issues with her before. I've been a Chase customer since great Western, then Washington mutual now chase never had any problems with a teller except this one I will be contacting the manager of this bank read more

The parking structure sucks. Every time you want to ask a simple question you must make an appointment which is ridiculous. Their left drive-thru ATM never works!!!!! read more

Chase Bank - This Chase sucks... from the parking to the left ATM that never works! - Banks & Credit Unions Near Me - Palmdale, California

This bank trash! ATM's never work. Only bank in area and can't rely of their equipment to work when needed. Been a chase customer for 20 plus years and am bout to change banks. Only one star rating due to the fact I have to leave a star. read more

One of the worst branches on the East-side of Palmdale on 47th & R. The branch always has a problem with inside ATM'S and Drive though after hours. Chase has turned into a circus financial institution. I have brought this matter to the branch manager and staff but they really don't seem to care. We will be closing our CD's, Investments and accounts with this unstable financial institution. read more

Just left the establishment and if I could give this place 0 stars I would. The service is terrible. This ugly gap teeth lady was no help and had an attitude when we were just trying to open a savings account. And said we do accept walk ins but we only have 2 bankers and one is out today and the other is training but with an attitude like if it's our fault that they are low staffed management needs to do better or close or hire new people. read more

employes and bankers are friendly great custumor service best chase bank in palmdale just wish atms were outside not inside great service very clean speak a lot of launges read more

This is absolutely ridiculous everyday. I get off work and have to deal with only one atm working and the indoor atm closed . Going to open account at Bofa read more

Chase Bank - Banks & Credit Unions Near Me - Palmdale, California

Worst branch ever! Only has drive thru atm available after hours! They have all this money and they cannot invest on atms outside the branch! Def considering closing my accounts!! read more

I was just looking up phone # to make an appointment to open a new account for my grandchildren when I ran across reviews. I was astounded at all the negative reviews, so I decided to offset just a bit with my experience at this bank. My experience has always been more than pleasant. Everyone is always professional, & courteous. I have even had a gentleman call me to advise me he was my personal banker & if I needed anything I could call him. On one of my visits I observed a woman cursing the greeter out because she was advised she would need to wear a mask to come in. Makes me wonder if people are just not so nice to begin with, & going to an establishment with a confrontational attitude is the norm lately. How about we just go in expecting great service & not relying on others' bad experiences to prejudge how your visit will be? read more

I opened a new account with Chase, they have six ATMs, but after the bank closes, you can't use debit card, to unlock doors, and use ATMs at all. I thought It was 24 hours ATM. And the drive thru has two, but only one works, line gets so long, not even worth it. So from having six ATMs, there's only one at drive thru. read more

No wonder this place has two stars. Lets start off by saying on Friday July 16th between 2-3 pm on payday this branch had zero available bankers. This was only made worst by the front door attendant that took my info and told me there was nothing that could be done to help me and I had to contact my employer. I got on the phone again and within minutes was told the attendant did not obtain the correct info. Take your money else where. Somewhere that has available bankers on pay day to start. Customer service has really taken a dump at chase and it reflects in this locations review. Building needs more capable staff. Bank of America here we come. After taking a leave of absence at work due to covid and having doctors notes and all to prove it, chase will hear from my companies legal team im tired of trying to get someone to do their job for a company I dont work for. If the branch manager cant help you. You're at the wrong bank read more

This is one of the worst Banks I've ever been to. Someone paid me by check from this bank, I went to go cash it and believe it or not they wanted to charge me $8 to cash a check from their Bank. There are so many hidden fees that they have. What a joke if you're smart Bank elsewhere. read more

I like using the drive up teller and I was really glad they had one at this branch (newly opened). The past two times I've tried to use the drive up teller the light has been "green" (meaning open) yet I've waited and waited, pushed the call button several times and no one comes. So today (like the other day) I ended up going inside. The "business teller" was free so she motioned me over - I think her name was Jennifer. I said "ya know if the drive up teller isn't open you should turn off the light" - I mean that makes sense right? It was an innocent comment made in a very neutral tome. Instead of apologizing or turning the green light to red she says "Well we were busy helping customers". What?! So according to this teller -- if I'm at the drive up teller window I'm NOT A CUSTOMER? And then she hands me a slip of paper stating that I would no longer be allowed to deposit cash into an account unless my name is on the account. I have only EVER deposited cash into my accounts. I asked "so I can't deposit cash into my joint account any longer?" (meaning my joint account with my husband). Her answer: "only if your name is on it". Again, very unfriendly tone, condescending. She didn't bother checking my ID to see if I was on the account - she just ASSUMED that I wasn't the one on the account. Both remarks by this woman were snotty and snide. This teller is rude in my opinion. This branch has one more shot in my opinion. If they fail the next time I go there I will pull all of my money out and take it to Wells Fargo. Too bad... I really like David Urena the mortgage guy. read more

I thought I could run in real quick to wire money. I am writing this in real time and it is 3:26 and I have been waiting since 1:27. The tellers were not busy at all. But there was no one in Customer Services. There was an agent that was working with two young women for the entire time. I was told that an agent was at lunch. There were 6 people waiting. Seemingly, out of pity, one teller asked us what we were there for. After everyone reported their reasons he just said one minute and walked back behind the counter. Another agent finally returned from lunch at 3:20 and met with a couple that made an appointment for 3:00pm. As I write this, it is 3:28 and I still have not been seen. It is unsatisfactory to wait this long for service while employees just linger around like I have all the time in the world. It's unsatisfactory to have only one agent to provide Customer Service and no one else to attend to customers while she's at lunch. Once the agent returned from lunch she had no since of urgency. Worse banking experience ever. It's 3:36 and I'm still waiting and there are no banking customers but 6 customers waiting in Customer Service. Unsat. read more

I have been banking with chase for over a decade I've been to many branches. This branch has some good perks the employees are nice. The ATM machines are what are giving it a one star. Multiple times over the last 60 days the atms work only up to the point of cash withdrawal from checking. At that point the ATM machines have given error codes. I don't think they are serviced at all because they are very very dirty. During COVID-19 being clean is a basic requirement of any essential business. No other chase branches I've been to are as dirty. I won't be going back. I let a employee know and he was really kind about the errors. Alas they still happen. That's not good for anyone the bank or it's customers. I might switch, just based off this branch I'm seeing changes with the Chase banking brand changing. Service is still good but it isn't like when I would goto chase 5 years ago. As an example. read more

I thought Wells Fargo was bad, coming to this bank has been the worse experience. I didn't receive any money for a promotion they had for new customers and they suspended an later on closed my account with out my knowledge. Getting my card declined at the dentist while paying for my deductible is embarrassing but not nearly as frustrating as having your account closed the day before pay day. The bald manager was rude to me & didn't show the slightest concern a customer deserves to receive, & Mr.Perez the banker who opened my account was very friendly at first but he made my banking experience a absolute nightmare. If it was possible to give this branch 0 stars I would read more

Little over a week after opening an account there , they deposited my bf check into someone else's account! We noticed money missing so we called their customer service only to have the guy helping us make it sound like we are lying!! We then go to the actual bank and speak to the manager who actually told us that the check was deposited into someone elses account! That's not the worst part, the person whos account they deposited the money into notified them, they didn't know whos money it was, AND IT WAS A CHECK!!! In other words, if we had not noticed , the money would have just been gone! My advise to Chase, stop focusing on how many branches you have and start focusing on the quality of your existing branches!!!!!!!!!!! read more

This chase bank is one of my favorite, all staff I have dealt with have been so helpful and great. The only thing that sucks is that the drive up ATM doesn't always work propely. read more

Since we've moved up to Palmdale there hasn't been many businesses that have stood out. This one being no exception, that;s not to say it's a terrible bank it just does not have that WOW factor. read more

Customer service at this bank is ridiculous. Employees standing around yet they don't have enough employees. The customer service rep that was assisting us put us on the phone to handle the matter we where there for. "let me know if you need me and I will come back because we need to assist other customers." Once we need her we are told that she will be with us after she's done with the other customer. Wtf we where here first and now I have to wait. I asked for someone else to assist since the bank isn't willing to help us we are taking our business elsewhere. The manager Matthew Herbstritt took over an assisted he even gave us advice on our problem. He was great I guess the office just needs more employees and better customer service training.... read more

If I could write 0 stars I would, the drive up ATM does not work and literally lost my deposit of over $450. Customer service did it wrong, the First Lady I worked with semi helped and then didn't follow through on my credit. But the second lady Evelyn Jarquin was so condescending and rude. I'm here for help not for your attitude, so disgusting, totally switching banks! Not to mention she's texting the whole time! read more

So I came here to close an account. Not the greatest visit. As I waited to be seen I could hear everything the associates where discussing with other customers. No privacy in the little cubicles they have. One of the women excused her self from a customer to say hi to her friend and friends kids. Very unprofessional. My visit there was to close an account to a family member who had passed away. Upon finally having that chance the associate that was helping me began asking if my relative had lots of money and who it was left to if the family member did. I could not wait to get out of this bank! I don't have an account at Chase and after this visit would never think about it!!! The two associates seemed nice but just really lacked the professionalism and skills for the positions they hold. Never have I experienced this at the bank that I do bank with. My bank has no cubicles just open spaces and never have I felt like I could hear anyone else's business let alone anyone hear mine. read more

The service here is a Joke!!!!!! They have one window open and there's about 20 people in line!!!! And the sign up sheet to speak to a bank rep says 2 hour waiting time and there's already 4 people actually waiting to be called. This is not the first time either it's like this. This place keeps getting worse read more

need more staff this new technology they have instead of having window services it's slowing everything g even more than what it was.