I love the Grandview Ave. branch of Frost Bank. Always the friendliest people. Everyone greets me…read morewhen I go in. I have never had to wait in line, except at the drive thru atm. I've been with Frost since about 2015. No complaints whatsoever. I was previously at the bank next to Marketstreet on 42nd Street and all I did wait in line. The drive through was a nightmare and it was rare that I could ever go inside and not stand in line. And the tellers were so slow. I highly recommend FROST GRANDVIEW AVENUE BRANCH.

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.

I have banked with them for three or four years. They are friendly very helpful and do things on a…read moretimely matter

I have belonged to this credit union since 1982. It used to be a great and reliable banking…read moreinstitution. However, since their computer upgrade about a year ago, the monthly statements are not available in a reasonable amount of time and they no longer mail statements free of charge. Today is July 19th and June's statement is not available for me to download to reconcile my checkbook. This is an ongoing issue. I called several times to inform them, but they do not seem to care.

We have been members of this Credit Union for over 30 years and my mother in law for even longer…read more They are the WORST at customer service. My mother in law passed away and my husband is her only relative and the sole executor in her will and we provided all the necessary documents to them to release her money to him and they are making it EXTREMELY difficult even though they KNOW WHO WE ARE!!! They are trying everything to keep her money. Do not use this Credit Union. Take your money elsewhere because you may not get it back!!

Member for over 40 yrs , worst customer service ever , no personal contact , have to call one…read morenumber and be screened and veted !! Sure miss Herbert Itz

Worst service I've had at a bank that we have been using for years (but not in this town).. the…read moreteller was not friendly whatsoever and was trying to tell me on how to deposit my checks!! Just not the same!!

Customer care to start- then customer service. Bankers( loosely used) in their offices without…read morecustomers, lobby of guests waiting - no sense of urgency or care. Call- no one will answer, try the app to make a same day appointment and you can't. Sandra Torres( proudly stated she is the bank manager and knows who is in the bank) has 24 years with the bank( fraud seems to be her speciality- linkin- it's not customers. Today watching an elderly couple- need 2 minutes max for a notary and wait 26 minutes to speak to a banker. One guy "had to get to lunch", If you can stomach being a number, waiting endlessly while people sit in glass offices you will understand clearly why they have been sued and lost, why their stock has faltered and why I'm about to close my accounts. I miss Ms. Betty-the curator of the safety deposit boxes and making customers happy!

I am in the drive thru every 2 weeks making 2-3 deposits at a time. They will not give any extra…read moredeposit slips. If you ask for 3 deposit slips they ask, "are you making 3 deposits today?" God forbid we waste any company profit to expedite services!!! Instead, I am the one holding up and slowing down the drive thru because I have to sit there filling out 3 deposit slips with multiple checks for work each week. I literally go to 6 different banks every week for work and Wells Fargo is the absolute worst of them all.

Tremendous facility and friendly staff. I'm always pleased to work with the tellers and management…read morewhen I come in. I'm so thankful to have switched accounts over to SW66!

Fuckin Livid!!! (My husband works out of town a lot) The…read morebank locked Nicks account. Not for the hundreds of dollars he spent in the south and in NY. Not for the thousands of dollars we spent in Colorado, Nope. He tried to use his card in Tyler, Texas. Fuck Southwest 66. This morning my husband tells me that some stupid woman from the bank called him after hours to tell him I was in the bank complaining. I've been with him 20 years. I'm pretty sure he knows exactly what went on when I was in her branch. 10/10/20 Southwest 66 locked his fucking account AGAIN!!! These worthless motherfuckers know what he does. They have been told twice already to NOT lick his fucking account. Now I have to call and make sure all the bills I paid this morning went through. Light company Water company Cable company & Where we make Monsters computer payment I'm beyond pissed. I can't wait til we can close our accounts. #southwest66 #shitbank #dontwasteyourtime #idiots

I'm having trouble getting signed in I can't figure out how…read moreto get a new Password very difficult for me to understand There's no "Forgot password " button.

The City of Odessa Texas redefines local. The center of the oil production area of the Permian…read morebasin requires capital. Local bankers capitalizing local businesses and they're good. One of the friendliest banks I've dealt with in years Give em a shot!

Financed my car 2 1/3 years ago. FBCU offered the best rate. The website is user friendly…read moreallowing me to check payments, balance of loan, accumulated interest. Customer service reps answer any questions promptly .

I have banked here since 2005 it is the best bank in odessa tx. I plan to open my 6 year old…read moredaughter a kids account here to help her save up for when she goes off to college.

I recommend Bank of America to one of the best bank of the town…read more All the employees are very friendly and helpful to me every time that I go. The ATM helps a lot too, cause you don't have to wait in case you don't have time for assistance.

literally sitting in the line now. originally from Fort Worth& bank with Navy Fed. I to cash a…read morecheck. 2 tellers only and 12 people in line. a lot of older people who can hardly stand for long periods of time. I don't I asked a worker if they are normally this packed they said yes. theres 2 empty teller spaces. if you all are normally this packed on a Monday the teller spaces should be full to accommodate the footflow! If you have the option to go to any other bank, please do! reasons why I will NEVER bank with BoA again! Thai was just confirmation

The staff at all locations are very helpful and promp. I never have any kind of hassle to do what…read moreI need

I will never bank with these people again. It is nothing but a big joke. We only went to bank with…read morethem since we were friends with one of the bankers and we like to keep our stuff local.