I love the Grandview Ave. branch of Frost Bank. Always the friendliest people. Everyone greets me…read morewhen I go in. I have never had to wait in line, except at the drive thru atm. I've been with Frost since about 2015. No complaints whatsoever. I was previously at the bank next to Marketstreet on 42nd Street and all I did wait in line. The drive through was a nightmare and it was rare that I could ever go inside and not stand in line. And the tellers were so slow. I highly recommend FROST GRANDVIEW AVENUE BRANCH.

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.

I am not even a member but am still getting mail from them for some lady named Natalie Gutierrez. l…read moredon't even know who this person is and I CERTAINLY don't want their garbage mail. They don't even live on my property and Ive been here for almost 8 years!!!! Very unprofessional

I have banked with them for three or four years. They are friendly very helpful and do things on a…read moretimely matter

We have been members of this Credit Union for over 30 years and my mother in law for even longer…read more They are the WORST at customer service. My mother in law passed away and my husband is her only relative and the sole executor in her will and we provided all the necessary documents to them to release her money to him and they are making it EXTREMELY difficult even though they KNOW WHO WE ARE!!! They are trying everything to keep her money. Do not use this Credit Union. Take your money elsewhere because you may not get it back!!

Member for over 40 yrs , worst customer service ever , no personal contact , have to call one…read morenumber and be screened and veted !! Sure miss Herbert Itz

Worst service I've had at a bank that we have been using for years (but not in this town).. the…read moreteller was not friendly whatsoever and was trying to tell me on how to deposit my checks!! Just not the same!!

Customer care to start- then customer service. Bankers( loosely used) in their offices without…read morecustomers, lobby of guests waiting - no sense of urgency or care. Call- no one will answer, try the app to make a same day appointment and you can't. Sandra Torres( proudly stated she is the bank manager and knows who is in the bank) has 24 years with the bank( fraud seems to be her speciality- linkin- it's not customers. Today watching an elderly couple- need 2 minutes max for a notary and wait 26 minutes to speak to a banker. One guy "had to get to lunch", If you can stomach being a number, waiting endlessly while people sit in glass offices you will understand clearly why they have been sued and lost, why their stock has faltered and why I'm about to close my accounts. I miss Ms. Betty-the curator of the safety deposit boxes and making customers happy!

I am in the drive thru every 2 weeks making 2-3 deposits at a time. They will not give any extra…read moredeposit slips. If you ask for 3 deposit slips they ask, "are you making 3 deposits today?" God forbid we waste any company profit to expedite services!!! Instead, I am the one holding up and slowing down the drive thru because I have to sit there filling out 3 deposit slips with multiple checks for work each week. I literally go to 6 different banks every week for work and Wells Fargo is the absolute worst of them all.

Tremendous facility and friendly staff. I'm always pleased to work with the tellers and management…read morewhen I come in. I'm so thankful to have switched accounts over to SW66!

Fuckin Livid!!! (My husband works out of town a lot) The…read morebank locked Nicks account. Not for the hundreds of dollars he spent in the south and in NY. Not for the thousands of dollars we spent in Colorado, Nope. He tried to use his card in Tyler, Texas. Fuck Southwest 66. This morning my husband tells me that some stupid woman from the bank called him after hours to tell him I was in the bank complaining. I've been with him 20 years. I'm pretty sure he knows exactly what went on when I was in her branch. 10/10/20 Southwest 66 locked his fucking account AGAIN!!! These worthless motherfuckers know what he does. They have been told twice already to NOT lick his fucking account. Now I have to call and make sure all the bills I paid this morning went through. Light company Water company Cable company & Where we make Monsters computer payment I'm beyond pissed. I can't wait til we can close our accounts. #southwest66 #shitbank #dontwasteyourtime #idiots

I think these people are wonderful. I've been blessed to have them. They are curtesy and polite…read more They always greet everyone who enters their doors. As for banking itself, I have been very pleased. They have been my bank for 6 years now. They will take care of all your problems, if any.

I'm having trouble getting signed in I can't figure out how…read moreto get a new Password very difficult for me to understand There's no "Forgot password " button.

Financed my car 2 1/3 years ago. FBCU offered the best rate. The website is user friendly…read moreallowing me to check payments, balance of loan, accumulated interest. Customer service reps answer any questions promptly .

I have banked here since 2005 it is the best bank in odessa tx. I plan to open my 6 year old…read moredaughter a kids account here to help her save up for when she goes off to college.

I have been with BoA for almost 20 years. This WILL BE MY LAST YEAR with them. They have to be the…read moreMOST inconvenient banking institution I have ever dealt with. They removed the Drive thru and replaced it with two ATM's that ONE OF THEM NEVER WORKS. They opened a SMALL BRANCH on 42nd Street that closes at 5:00, you know when people get off work and need to deposit a check. And you cannot get into it on the weekends to use the ATM..STUPID!! I WOULD NOT recommend this bank to ANYONE! You will go in circles to speak to a live person. I have reached my limit with their inconvenience. I will be at another bank within 30 days.

I recommend Bank of America to one of the best bank of the town…read more All the employees are very friendly and helpful to me every time that I go. The ATM helps a lot too, cause you don't have to wait in case you don't have time for assistance.

Everything went very smoothly from beginning to end. Diahnn was incredibly helpful and patient…read morethroughout the entire process, which involved about four different transactions. She made everything easy and provided excellent service every step of the way. I truly appreciate all of her help with both myself and my husband and we are both extremely busy so she took care of both of us individually. I wanted to get established with a local bank and I have found that here at the Southwest Heritage Credit Union. All the girls reaching out to me from Erica to Cim and Maria have all been lovely to communicate with.

The staff at all locations are very helpful and promp. I never have any kind of hassle to do what…read moreI need