This bank cares little about customers. First, Chase security (and its computer system) is utterly paranoid. No matter how often I have told them I am responsible for certain kinds of charges, I have been consistently embarrassed at checkouts when my card is denied because Chase has frozen it out of some deranged insistence upon assuming that fraudulent activities must be afoot. Each time they explain to me that they have no way to fix the problem. The worse experience was when my wife and I were in Switzerland and Chase kept freezing our card even though we had called before our trip. We kept calling to explain, but nothing helped and we were left stranded in very awkward positions on more than one occasion on that trip.
Chase is also deceitful to its customers. Recently I had lost my source of income and charges came crashing through. Chase decided to deny one of the charges and fine me a fee for refusing the charge. Then Chase accepted the charge when the company tried again, and Chase decided to fine me again for insufficient funds. If you're going to accept the charge, why refuse it the first time and charge me for refusing it? And Chase loves to wait for certain charges to come in, hold on to them for a few days, and add them to my account in a way that would create the most number of fees rather than allow them to be posted to my account in the order in which they actually came in. It's a well-known trick that some banks like to employ to get the most number of fees from accidental overdrafts, and it's a gross business practice.
Their branch hours are extremely inconvenient, many of their supposed services (such as a notary) are, as I learned, actually not available except in a narrow range of circumstances defined by bank policy, and their customer service is often unsympathetic and unwilling to think outside of their policy boxes. I have been poorly treated, suspected, ignored, and left in the lurch on more than one occasion. I've sworn countless times I would get a different bank, and now I'm finally getting the backbone to do it.
I understand that a business has to concern itself with its own safety, with the law, and with profits, but there is a limit to how far one can accept that explanation as a justification for being stepped on or ignored. Perhaps I'm not entitled to special treatment, and neither is any other customer at Chase. But if that is how special treatment is defined at Chase, then it's time to move on. read more
