I had been with Republic bank for over 10 years, then I got notification that republic was merged (bought out) by Armstrong and I read the welcome packet and it was made to sound like they would be the same family owned business. I was able to smoothly change my phone app over but that was the only thing that went right. I did build relationships with my previous banks who knew my banking habits and all that went out the window. I can't call the main branch in Norman or my local branch by my house without hassle. All the people were replaced. The hours changed which may not be much to some but staying open until 7 saved me many times after a long work day. No longer can I go inside on Saturday. The tellers are all young and mostly friendly but not knowledgeable and several practices have changed. One teller in particular is rude every time. None of the management says hi or acknowledges the presence on walk-in clients. My old loan officer no longer calls me which was a privilege I had built up and I miss. I have begun looking for another bank but almost all the banks I have looked at are similar. No personal touch. Lack of care of concern, we are just numbers. I used to get personally written cards from the republic tellers and from this I had interacted with for loans etc. I have 2 accounts, 1of my teenagers has a checking savings account and my other 2 have savings accounts my ex husband even does business with them and I have done approximately 9 loans with them in the last decade. I don't have a lot of money but I am highly disappointed in this changeover. The worst is having to talk to a call center instead of local people, which is what made me really decide to look elsewhere. New clients may like Armstrong as they do have a savvy nice app and are geared to the 20's crowd of fast, I want it now and move on but I personally prefer a more personal experience with those who have my money. read more