Excellent branch! Chris and his team are the friendliest I've met at a HNB branch or bank in…read moregeneral, and so helpful to get what I needed done. I'd recommend anyone to drop by here to share a laugh, have cheerful and genuine service for banking. Great team, guys!

Even though this bank is currently located inside of a giant eagle it's ours are fantastic the…read moreemployees are reliable and trustworthy I do all my banking through this bank and will not look anywhere else for any of my banking needs

Good Afternoon, I would like to make you aware of an issue…read moreI am having with our Girl Scout Troop account. In December, when preparing our Troop Finance Report, I noticed that there were monthly $35 fees being charged. I went into the bank on January 7th to discuss closing the account because we cannot afford those monthly fees. I spoke with Dominic Gray who said the Fifth Third changed all checking accounts to Business Elite in October. Our account should have been designated as non-profit and not changed. Both of these are mistakes that Fifth Third made as we never asked for our account type to be changed.  Dominic stated that Fifth Third doesn't have the necessary non-profit documents on file and I need to get them. I received the documents and went to the Fifth Third branch on Hamilton Road on February 12th to give them to Mr. Gray. He was not there. Ms. Cheryl Taylor was in her office and never attempted to help. She passed me off to 'The New Guy'. He was not in his office but I was left to wait for him. He never came back and finally, after quite some time, Ms. Taylor asked what I needed. I explained the situation. She only checked to see if the fees where reversed and said they had been. She told me 'The New Guy' would handle the documents and the rest. He still never came back to his desk but, instead of helping me, Ms. Taylor went to look for him. When she couldn't find him, instead of stepping in and helping me, I was told to email the non-profit documents to her. I waited to confirm she received the email and she verified that she had and appeared to open the documents. She then told me she would give them to Mr. Gray. On February 19th, I went in to the Fifth Third branch on Main Street in New Albany. I spoke with Jana Sullinger. She said that she would speak with her Regional Manager to get this resolved. She said that nothing has been refunded past the original $50 that Mr. Gray was supposed to refund. This means that what Ms. Taylor said was not accurate. Ms. Sullinger also mentioned that Mr. Gray no longer works at Fifth Third so I am not sure if the documents were reviewed or simply deleted. I was supposed to hear from the Regional Manager this week but I am still waiting. I did stop by the Main Street branch today (February 26th) and spoke with Tracy Lewis. She was unable to do anything but said she would let Ms. Sullinger and the Regional Manager know of the situation. I attempted to send the non-profit documents to her as well. Although Ms. Lewis was able to receive the email, the documents were not coming through as attachments. I did not close the account back in January because I thought it would get fixed and we would not continue to be charged fees and, hopefully, we would have gotten refunded since this was Fifth Third's mistake. For a Girl Scout Troop, the remaining $100 in fees that Fifth Third cannot or will not resolve is the majority cost of an activity that we can no longer do like the horseback riding trip the girls wanted to take this Spring. It is also the difference between being able to pay for the gas for our camping trips, making trips affordable so each girl can attend, or even being able to feed the girls when we go on these trips. I cannot even reserve our spot at the Mall Lock In at the end of March because Girl Scout Council wants Troop transactions separate from personal funds so I cannot use my private card while waiting to get this fixed and I cannot use the Troop bank card because the account is screwed up. We do not have an income outside of cookie sales for which we only get 70 cents per box and the Fall Product Sale which yields about the same. These girls have been selling cookies this season but now, I have to tell them to push harder because our bank is draining our account.  It is sad this has taken this long and there is NO end in sight. It is even worse that nobody at Fifth Third cares how this is impacting girls that use these outings to hang out with friends and build relationships. I would have closed the account back in January to prevent continued fees but each Fifth Third employee that I spoke with made it sound like they would work to resolve the problem to only find out it hasn't been.

Fifth third takes advantage of their customers when ever possible with overdraft fees. I closed my…read moreaccount with them seven years ago for that reason and just now found out they are after me for another 1000.00 news to me because they didn't take enough of my money already. They are not to be trusted!!!

I love this location. The staff is helpful. They have a nice updated ATM in the lobby. The only…read moredown fall is they don't have a drive through.

People were fine but this is about as stupid a business model I can think of considering they…read moreclosed the New Albany branch I was going to. Now stuck with doing the traffic gauntlet to do banking with them. Considering moving the money come Jan 2me.

Terrible customer service, been waiting 15 minutes for my appointment just to get walked passedread more

This branch have very Profisional and helpful Officer.Hes name is ROMESH Hes very helpful very…read morepolite.this my first chase bank visit and account. Before i have 4 different bank.but i think chase and Romesh best good. Thk Romesh

Always friendly staff great to work with and are very reasonable when there is an issue inside the…read morebanks are now back open and they are following all CDC recommendations when it comes to COVID-19 everyone's wearing a mask social distancing and hand sanitizer is located all over the place

An absolute disaster of a bank. I've been trying to complete a simple out-of-state title transfer…read morefor over 45 days, and I'm no closer to getting it resolved than when I started. My temporary plate expires on Monday, which means I won't even be able to legally drive my vehicle until they finally process the transfer. I've spoken with at least eight different customer support representatives, many of whom struggled to communicate in English, and I've received a different, and often completely inaccurate, story every single time. No one seems to know what they're doing, and no one takes ownership of the issue. This level of incompetence is unbelievable. What should have been a routine transaction has turned into a six-week nightmare because of this bank's broken processes and nonexistent customer service. If this is how they operate, they have no business handling customers' finances.

Convenient and easy to get to. BUT, they seem to have persistent staffing issues. They are always…read moreprofessional and friendly

Waited an hour to open an account. They did not ask who was next and skipped us twice! We had two…read morekids with us. It was beyond rude.

Everyone was helpful. I have a car loan with 5/3 and visited today to see if they would waive the…read moreearly penalty for paying off my loan. It's not looking too good for me. :( However they put the request in and I'll hear back in a few days. This isn't something they can do at the branch level. Be sure to ask when you're getting a loan if there is a penalty for paying it off early. Obviously I didn't. Ya Live - Ya Learn! The inside is super old school. It's like walking into the 90's when your mom took ya to the bank to cash a check. Super throwback to bank designs of ole. Covered in deep wood and brown carpeting. Even smells retro haha. Found it amusing.

Horrible service, incompetence is too kind. This bank has the worst customer service of any bank…read moreI've encountered in 40+ years of bank business. IF you manage to get through their call center, the service only gets worse. You'll get answers to shut you up, not solve anything. You'll likely get left on hold until your phone battery dies. If you supply them with legal documentation or paperwork, it'll likely be ignored so they can go ahead and do things according to their procedures without letting you know what those procedures are. They should be the last bank you think of, period.

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

I will try to be as objective as possible even though it seems like every interaction I have with…read morethem just continues to show ineptitude. I have gone through dozens of closings in my life, this was the worst. - I was required to provide proof of employment many many times. I understand we are in COVID but even the regulations don't require what you asked for. - After waiting for multiple months for closing to happen, they gave me a 2-day window of options for when to close. 2 days. There's no way my schedule would work. But hey... apparently the customer has to bend to the company. - Further... for that closing window, 8 weeks earlier I VERY CLEARLY requested that my loan close at the end of the month so that I could pay much less in prepaid taxes. So what dates was that 2-day window? Yup.... early in the 1st week of the month. When I reminded them, I was told "my manager says we can give you an extra week, otherwise just cancel your loan". Wow.... customer service. - Thru all this scheduling of closing, the 2 people I was working with both went on vacation with no heads-up. Ok, so now we finally get thru to post-closing. And, because I feel like these guys may not be the sharpest tools in the shed, I proactively reach out "hey, can you tell me where to send the 1st payment to? i don't want to be late". They put me in touch with someone else at CFBank who gave me the CFBank info where to send payments to. But the sad part was.... she was actually wrong. They had already sold my loan to another bank and I was NOT supposed to send it to CFBank. Why didn't she tell me that? Why didn't she know that? No idea. All I wanted to know was confirmation my large payment was en route to the new lender. But did they provide such simple info? Nope - of course not. That would actually require listening and responding to a customer. So as a result I had to go track down a multi-thousand dollar payment and make sure CFBank actually does what it's supposed to do... forward it to the new lender. And then after re-contacting them to get that confirmation, guess what - they still haven't. But they did put me in touch with some CFBank person who randomly forwarded me some info on the new lender - that info was dated 2.5 weeks earlier.... but she didn't bother to send it to me until I hassled them twice. At which point the info was useless because there's no way I could have gotten the payment out to the new lender in time. These guys are friendly enough, but I can't decide if they are overworked or just not good at communication but they have without a doubt caused this to be the most stressful uncoordinated closing I have ever done. Absolutely atrocious.

Unresponsive to voice messages. Feel like I'm doing them a favor. Need to go in person…read more Inconvenient locations.